Customer Service Technical Support
Resume:
DENNIS HASFORD
Verdun, Quebec
H4G 2T6
*************@*****.***
TECHNICAL SKILLS
Highlights:
created and developed programs in C, C++ and V.B.
diploma in computer programming
high degree of adaptability combined with strong teamwork attitude
excellent written and spoken communication skills in English, French (conversational)
experienced in customer support, customer service and technical support
Software Development:
wrote programs in C, C++ Visual B.A.S.I.C. and Q B.A.S.I.C. for microcomputer
wrote programs in COBOL and RPG for the AS/400
performed structured and object oriented analysis
Other Skills:
proficient with Lotus Notes and MS Office
proficient in troubleshooting various hardware equipment, both remotely using MS
Remote Assistance, Remote Desktop and other various screen sharing devices
familiarity with MS Active Directory
basic experience trouble shooting software applications
Basic networking knowledge
EDUCATION
August 1996 - June 1998 Herzing Institute
Montreal, Quebec
AEC 903.64
Programmer Analyst
September 1992 - June 1996 Riverside Park Academy
LaSalle, Quebec
DES
EMPLOYMENT HISTORY
July 2015 – Present SecureOps
Application Support Representative
September 2014 – April 2015 Volt
Fujitsu Helpdesk support representative
October 2012 – June 2014 Alphanumeric
GSK IT Business Analyst
July 2006 - October 2012 Ajilon Consulting
GSK IT Helpdesk Bin Analyst
Hardware/Logistics/Lotus Notes/
June 2004 - July 2006 Corps Canadien des Commissionaires
contracted for R.C.M.P. Security and
Biosphere Security
June 2002 - June 2004 Garda Inc.
contracted for Concordia Security
Sergeant
PERSONAL INTERESTS
music, karate, stamp collecting, literature, videogames, sports
REFERENCES
Jacques Gagnon
R.C.M.P. Security
Joe Leal
Concordia Security
514-***-**** ext. 3707
Contact this candidate