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Customer Service Account

Location:
Philadelphia, PA
Salary:
42000
Posted:
February 17, 2017

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Resume:

Objective

To secure a challenging and diversified position with a growth oriented company, offering opportunity for advancement.

Career Experience

GlaxoSmithKline, Philadelphia, Pa October 2017 – Present

Account Specialist

Manage the resolution of customer issues from billing to payment receipt

Provide timely and accurate resolutions for issues to ensure customer satisfaction

Work closely with customer service to ensure the timely release of blocked orders

Responsible for the collection of high dollar accounts on vaccine invoices

Handle calls from physicians and hospitals in a professional manner

Cash application and credit/deduction researching

Delaware County Christian High School, Newtown Square, Pa October 2015 – Present

Asst. Varsity Basketball Coach

Motivated players and demonstrated leadership techniques

Taught game strategy and instilled critical thinking skills

Organized daily practice and coordinated game details

Line Systems (Temp), West Chester, Pa April 2016 – October 2016

Credit and Collections Specialist

Business to Business collections on Voice, Data and Cloud services

Research and resolve billing and rate discrepancies

Identify and resolve delinquent accounts and writing off bad debt

Providing superior customer service on all account receivables

Frontline Technologies (Temp), Malvern, PA November 2015- March 2016

Credit & Collections Specialist,

Business to Business collections on software technology invoices

Research account rates and billing discrepancies

Identify and resolve delinquent accounts and writing off bad debt

Providing superior customer service on all account receivables

DaVita Inc. Malvern, PA August 2014 – September 2015

Account Specialist,

Business to Business collections on dialysis treatment claims

Resolved pricing and plan rates disputes for Medicare

Compose appeal letters and statements for insurance providers

Resolved denials for duplicate claims and over payments

Provided customer service on all accounts with the Company

Toshiba Business Solutions, King of Prussia, Pa. October 2012- August 2014

Contracts Specialist

Processing 60-100 contracts monthly for copiers, printers and fax machines ranging from 2500 to 100K

Running contract aging and increase reports through Oracle and Tesseract daily, weekly and monthly

Run all of the companies invoice billing reports daily

Resolve all customers contract issue and invoices disputes

Offer equipment and contract upgrades and downgrades

Assist sales reps and accounting reps on all contracts issues or disputes

Top performer for 2013

Sykes Corporation, Langhorne, PA November 2009 – October 2012

Customer Service Specialist,

Servicing all inbound Johnson & Johnson’s inquiries

Respond to 75-125 e-mail request concerning adverse effects daily

Resolve disputes and complaints concerning rebates and coupons

Provide customer service on all account within the company

DaVita Inc. (Temp), Berwyn, PA August 2008 – February 2009

Account Specialist,

Business to Business collections on dialysis treatment claims

Resolved pricing and plan rates disputes for Medicare

Compose appeal letters and statements for insurance providers

Resolved denials for duplicate claims and over payments

Provided customer service on all accounts with the Company

Amerigas Corporation (Temp), King of Prussia, PA June 2008 – August 2008

Credit and Collections Specialist,

Business to Business collections for propane and gas tanks

Reviewed and resolving disputes on Invoices and Pricing

Negotiated payments and settlements to resolve debt

Assisted Company’s Local branches with client’s payments

Provided customer service on all accounts with the company

Allied Waste (Temp), Baltimore, MD February 2008 – May 2008

Credit and Collections Specialist,

Business to Business collections for waste and recycle

Coded write off and negotiating payments and settlements

Handled clients disputes for service, pricing and invoicing

Assisted Company’s District braches with payments

Provided customer service and proper updating on all accounts

Burton Neil Associate Law Firm, West Chester, PA September 2006 – January 2008

Recovery Analyst,

Consumer collections on bank credit cards and unsecured loans

Negotiated settlements and secure payments to resolve charged-off accounts

Skip tracing to locate debtors within the state of Pennsylvania

Resolved accounts with Attorneys and Debt Consulting Companies

Provided customer service for all account with in the Firm

Estate Recoveries Inc., Baltimore, MD June 2002 – August 2006

Recovery Analyst,

Collections on delinquent credit cards and unsecured loans

Negotiated settlements and secure payment from Estates,

Community property and supplement users

Investigated credit card activity before and after death to determine fraud or liability

Top collector for 2003-2006

Williams Scotsman, White Marsh, MD June 2000 – June 2002

Account Customer Specialist,

Commercial collections on delinquent account from 30 to 270 days

Coded and writing off of past due uncollectible accounts

Provided excellent customer service on all company accounts

Creditrust Corporation, Baltimore, MD January 1997 – June 2000

Senior Account Specialist

Collections on 30-120 days past due consumer credit cards charged off accounts, balances ranging from 100-10,000

Offered payment plans and one time settlements to satisfy accounts

Provided excellent customer service on all company accounts

Skills/Qualifications

Proficient in Word, Windows 95 &2000, JD Edwards, Oracle Applications, AS400, Excel & Outlook, MS Word, Level.com, Docuware, Tesseract, Esker, Oracle. Working Knowledge of the Collections field (Commercial, Legal, Business, & Estate), Problem analysis and decision making Customer Service Experience, Excellent written and verbal communication skills. Skip tracing, auto-dailer.

Education

Information Systems, Jan. 2000-2001

Phoenix University, Hunt Valley, MD

Business Administration, Sept 1991- May 1993

West Chester University, West Chester, PA



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