Objective
To secure a challenging and diversified position with a growth oriented company, offering opportunity for advancement.
Career Experience
GlaxoSmithKline, Philadelphia, Pa October 2017 – Present
Account Specialist
Manage the resolution of customer issues from billing to payment receipt
Provide timely and accurate resolutions for issues to ensure customer satisfaction
Work closely with customer service to ensure the timely release of blocked orders
Responsible for the collection of high dollar accounts on vaccine invoices
Handle calls from physicians and hospitals in a professional manner
Cash application and credit/deduction researching
Delaware County Christian High School, Newtown Square, Pa October 2015 – Present
Asst. Varsity Basketball Coach
Motivated players and demonstrated leadership techniques
Taught game strategy and instilled critical thinking skills
Organized daily practice and coordinated game details
Line Systems (Temp), West Chester, Pa April 2016 – October 2016
Credit and Collections Specialist
Business to Business collections on Voice, Data and Cloud services
Research and resolve billing and rate discrepancies
Identify and resolve delinquent accounts and writing off bad debt
Providing superior customer service on all account receivables
Frontline Technologies (Temp), Malvern, PA November 2015- March 2016
Credit & Collections Specialist,
Business to Business collections on software technology invoices
Research account rates and billing discrepancies
Identify and resolve delinquent accounts and writing off bad debt
Providing superior customer service on all account receivables
DaVita Inc. Malvern, PA August 2014 – September 2015
Account Specialist,
Business to Business collections on dialysis treatment claims
Resolved pricing and plan rates disputes for Medicare
Compose appeal letters and statements for insurance providers
Resolved denials for duplicate claims and over payments
Provided customer service on all accounts with the Company
Toshiba Business Solutions, King of Prussia, Pa. October 2012- August 2014
Contracts Specialist
Processing 60-100 contracts monthly for copiers, printers and fax machines ranging from 2500 to 100K
Running contract aging and increase reports through Oracle and Tesseract daily, weekly and monthly
Run all of the companies invoice billing reports daily
Resolve all customers contract issue and invoices disputes
Offer equipment and contract upgrades and downgrades
Assist sales reps and accounting reps on all contracts issues or disputes
Top performer for 2013
Sykes Corporation, Langhorne, PA November 2009 – October 2012
Customer Service Specialist,
Servicing all inbound Johnson & Johnson’s inquiries
Respond to 75-125 e-mail request concerning adverse effects daily
Resolve disputes and complaints concerning rebates and coupons
Provide customer service on all account within the company
DaVita Inc. (Temp), Berwyn, PA August 2008 – February 2009
Account Specialist,
Business to Business collections on dialysis treatment claims
Resolved pricing and plan rates disputes for Medicare
Compose appeal letters and statements for insurance providers
Resolved denials for duplicate claims and over payments
Provided customer service on all accounts with the Company
Amerigas Corporation (Temp), King of Prussia, PA June 2008 – August 2008
Credit and Collections Specialist,
Business to Business collections for propane and gas tanks
Reviewed and resolving disputes on Invoices and Pricing
Negotiated payments and settlements to resolve debt
Assisted Company’s Local branches with client’s payments
Provided customer service on all accounts with the company
Allied Waste (Temp), Baltimore, MD February 2008 – May 2008
Credit and Collections Specialist,
Business to Business collections for waste and recycle
Coded write off and negotiating payments and settlements
Handled clients disputes for service, pricing and invoicing
Assisted Company’s District braches with payments
Provided customer service and proper updating on all accounts
Burton Neil Associate Law Firm, West Chester, PA September 2006 – January 2008
Recovery Analyst,
Consumer collections on bank credit cards and unsecured loans
Negotiated settlements and secure payments to resolve charged-off accounts
Skip tracing to locate debtors within the state of Pennsylvania
Resolved accounts with Attorneys and Debt Consulting Companies
Provided customer service for all account with in the Firm
Estate Recoveries Inc., Baltimore, MD June 2002 – August 2006
Recovery Analyst,
Collections on delinquent credit cards and unsecured loans
Negotiated settlements and secure payment from Estates,
Community property and supplement users
Investigated credit card activity before and after death to determine fraud or liability
Top collector for 2003-2006
Williams Scotsman, White Marsh, MD June 2000 – June 2002
Account Customer Specialist,
Commercial collections on delinquent account from 30 to 270 days
Coded and writing off of past due uncollectible accounts
Provided excellent customer service on all company accounts
Creditrust Corporation, Baltimore, MD January 1997 – June 2000
Senior Account Specialist
Collections on 30-120 days past due consumer credit cards charged off accounts, balances ranging from 100-10,000
Offered payment plans and one time settlements to satisfy accounts
Provided excellent customer service on all company accounts
Skills/Qualifications
Proficient in Word, Windows 95 &2000, JD Edwards, Oracle Applications, AS400, Excel & Outlook, MS Word, Level.com, Docuware, Tesseract, Esker, Oracle. Working Knowledge of the Collections field (Commercial, Legal, Business, & Estate), Problem analysis and decision making Customer Service Experience, Excellent written and verbal communication skills. Skip tracing, auto-dailer.
Education
Information Systems, Jan. 2000-2001
Phoenix University, Hunt Valley, MD
Business Administration, Sept 1991- May 1993
West Chester University, West Chester, PA