Laura D. Hendricks

Parma Heights, Ohio

440-***-****

acyvha@r.postjobfree.com

Focused and dedicated, with a good eye for detail and put in my best effort in each duty that is expected from me. Hard-working and do not mind putting in extra efforts on get the job done. Technology is something I am extremely comfortable with, and can adapt to any software at a quick pace. Able to handle pressure situation and can deliver within the stipulated time frame. Possesses good communication skills and like working with different people, comfortable with multitasking and managing different things at a time. Like to approach each task with creative ways and like to find out newer and better solutions, good decision making skills and taking responsibilities are also qualities that set me apart.

KNOWLEDGE & SKILLS

Employee Relations Contract Negotiations Payroll Microsoft Office Accounting Taxes Data Analyst 50+ WPM

NLRA Visual Basic SQL Server Access

Database Creation & Management ACA HRIS (Various Systems) ADP

QuickBooks Peachtree FMLA PeopleSoft

EEO ADA Policy & Procedure Development and Implementation ST/LT Disability COBRA OSHA Benefit Administration

AAP EAP BWC ERISA

FSA HAS KPI XML

WorkDay Java C++ Visio Photoshop Aptora Oracle SAP

RELATED WORK EXPERIENCE

Ardmore, Inc. – Akron, Ohio (5/2016 – Current)

Human Resources Generalist

●Coordinates orientations and exit interviews employees

●Completed a training program on Affirmative Action Hiring Procedures, Union Regulations, EEOC Compliances, and Labor Laws

●Created and maintained DOT, Progressive Discipline and Employee databases and queries, in Access.

●Processed applicant background checks, on-line investigation requests (MVR/BCI/FBI/DODD background checks);

●Provides administrative support and application of all Personnel and Operating Policies and Procedures;

●Implements/supports HR resources with recruiting staff, interview process, screening, employment processing, employee retention;

●Verifies (I-9) documentation and maintains records;

●Conducts benefit enrollment for employees: Health, Dental, 403(b), FMLA, Short Term/Long Term Disability, FSA, etc.;

●Completes special projects: identifying objective, setting time lines and schedules;

●Prepares reports by collecting, analyzing and summarizing data;

●Performs benefit related reconciliations for/to bookkeeping;

●Conducts audits of various payroll, benefits or other HR duties;

●Recommends corrective action in line with past practice, documents and maintains records;

●HR data records for employee change, terminations, progressive feedback, grievances, performance review and all related activities;

●Assists and maintain electronic files for Director(s) with research and/or special projects;

●Maintains HR Information Systems (HRIS) or like vendor related software for accounting and record keeping of the department

●Administer compensation, benefits and performance management systems, and safety and recreation programs.

●Identify staff vacancies and recruit, interview and select applicants.

●Allocate human resources, ensuring appropriate matches between personnel.

●Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.

●Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Farsight Management - Office Manager/ HR Manager - Dover, Ohio (6/2015-4/2016

Office Manager Duties

●Schedule meetings and appointments

●Organize the office layout and order stationery and equipment

●Maintain the office condition and arrange necessary repairs

●Partner with HR to update and maintain office policies as necessary

●Organize office operations and procedures

●Serve as IT department on all office equipment

●Ensure that all items are invoiced and paid on time

●Manage contract and price negotiations with vendors,

●Provide general support to visitors

●Plan in-house or off-site activities, like parties, celebrations and conferences

HR Manager Duties

●Leading and directing the business to deliver a comprehensive HR service to the business

●Employee relations, including managing absence, disciplinaries, grievances and sickness

●Measuring employee satisfaction and identifying areas that require improvement

●Performance management: coaching managers on performance management issues and processes

●Learning and development: providing guidance on development for managers and their teams

●Training: Implementing the training and development agenda; identify areas that need attention and improvement

●Recruitment and retention: managing talent and succession planning; taking overall responsibility for recruitment activity and campaigns

●Reward advice and supporting employees on company benefits

●Policy and procedures implementation of new HR policies, procedures and processes

●In conjunction with the Head of HR, ensuring all company policies and procedures are up to date in line with current employment law.

●Crafting of business and people solutions

Managing HR budgets

Cage Gear & Machine, LLC. – Office Manager/HR Director/Purchaser - Canton, OH (12/2003 – 07/2005)

●Office Manager

oResponsible for invoicing clients

oAccount payable and receivable

oDeposits, posting and reconciling accounts

oTyping letters and other correspondence

oResponsible for general office duties

oData entry and form development

●Purchasing Duties

oAble to stay under budget 90%

oQuoting and bidding for clients’ needs

oNegotiated and developed agreements and contracts

oProcess shipping and receiving

oMaintain log of inventories

Bills of Lading and other shipping documents

●HR Director

oAdminister compensation, benefits and performance management systems, and safety and recreation programs.

oIdentify staff vacancies and recruit, interview and select applicants.

oAllocate human resources, ensuring appropriate matches between personnel.

oProvide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.

oPerform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

oAdvise owners on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.

oAnalyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.

oPlan and conduct new employee orientation to foster positive attitude toward organizational objectives.

oServe as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

RadioShack Corporation – District Administrator/ HR Generalist (09/1998–08/2003)

oCompleted payroll on a weekly basis

oNew Hire screening, interviewing, hire packet processing, tracking.

oI9 documentation, W4 and state payroll withholdings

oProcessed and filed deposit logs daily for 25 stores

oReviewed and analyzed quarterly profit and loss statements

oProcessed daily sales figures and analyzed trends

oResponsible for office automation, filing, data entry, correspondence, scheduling, and phone logs

oMaintenance of office equipment, such as PC, fax, network, copier and postage meter

oIntense organizational skills, time management and the ability to work unsupervised

oProcessed stock inventories regularly

oCompleted all-store mailings

oControlled and purchased office supplies

oAssisted customers with product questions or problems

oFielded corporate, vendor, customer and employee complaints, resolved many without supervisor’s involvement

oProvided support to 250+ employees

oBWC, CSEA, Unemployment, processing, documentation and recording.

oAdministered tests and graded applicants and employees for various skills

oAdministered Personality testing in order to select the “right fit” candidate for positions

EDUCATION/Certifications

Alison

Diploma in Human Resources - November 2016

Diploma in Modern Human Resource Management November 2016

SHRM SHRM-CP In Process

HRCI SPHR In Process

Kent State University Salem, Ohio January, 1996 – September, 1999

English and Psychology

State Tested Nurse’s Aide Program April, 2008 – June, 2008

Stark State Technical College ---North Canton, Ohio June 2013 – Jan 2016

Computer Science and Engineering

REFERENCES

Doug Stone RadioShack Corp District Manager 614-***-****

Tabatha Hartzel Kidney Dialysis Tech 330-***-****

Alta Wilcox Business Owner 330-***-****

Dawn Street Caseworker/Ardmore, Inc. 330-***-****

Debbie Delp RN 234-***-****

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