Customer Service Administrative Assistant
Resume:
NATHAN YOUNG
SANTA ANA, CA, 92701
*************@*****.***
EDUCATION
Cedar Valley Community College – Lancaster, TX
Associates in Arts: General Studies - May 2011
University of Texas at Arlington – Arlington, TX
Bachelor’s in Business Administration – December 2013
Concentration: Finance
OBJECTIVE
I want an extremely rewarding career where I can use my skills and knowledge in finance and accounting for organizational and personal growth.
WORK EXPERIENCE
AUTONATION SHARED SERVICE CENTER IRVING, TX
ACH Banking Lead February 2017- Present
Provide training to all ACH Banking Associates by reviewing error reporting support desk issues.
Provide training for all ACH Banking associates, particularly new hires.
Work Support Desk tickets daily by researching and responding to customers in agreement with department expectations defined by service level agreements.
Incorporate a positive customer service approach in all interactions with dealerships and customers
Daily/weekly monitoring of Reserves and ACH Banking utilizing schedules, depository reports, and monitoring of mail.
Ensure team has all schedules and statements reconciled and clean by month end deadline.
Assist in managing the ICMS process for banking.
Assist with projects and analysis.
Coordinate coverage for all other ACH Banking associates as necessary.
AUTONATION SHARED SERVICE CENTER IRVING, TX
ACH Banking Associate March 2014- February 2017
Maintain a thorough working knowledge of the products offered within Electronic Banking and the systems utilized in processing these products and services.
Maintain an understanding of regulations and rules regarding ACH processing to provide support to customers, other Electronic Banking staff members and to be a direct contact for business customers utilizing ACH services.
Daily reconciliations of payment batches to bank and receivable accounts
Analyzes and reconciles cash receipt/return logs to determine items out of balance and subject to timing concerns
Researches and documents cash posting transaction issues and discrepancies
Reviews payment activity daily for anomalies and ensures customer accounts are correct
Tracking of unidentified payments, payment processor issues, and manual processing
Perform daily wire and ACH transfers, downloads files and bank reporting from banks as needed and creates journal entries to record daily cash activity.
Serve as backup to other team members in their absence.
Review depository/disbursement spreadsheets daily.
Complete research for schedule items, and makes all necessary corrections and adjustments to
items on schedules as needed, ensuring all have been completed monthly.
All done through the use of Access, Excel, and ADP Accounting Software.
GYLER, GYLER AND BARRAD PROPERTY SERVICES EULESS, TX
Accounting Assistant (Intern) September 2012- December 2012
Process and Reconcile a wide variety of documents such as: Invoices, billing forms, vendor statements, and vouchers to ensure a smooth inflow and outflow of cash.
Posts customer payments by recording cash, checks, and credit card transactions.
Posts revenues by verifying and entering transactions form lock box and local deposits.
Updates receivables by totaling unpaid invoices.
Maintains records by microfilming invoices, debits, and credits
Input data from financial documents into computing system and make certain proper record keeping of all purchases and sales. All done through the use of Excel and Specialized accounting software.
CEDAR VALLEY COMMUNITY COLLEGE LANCASTER, TX
Administrative Assistant January 2009 - May 2011
Performs administrative and office support activities for multiple supervisors for the Dean of Math, Science, Allied Health, and Physical Education. Duties include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.
ADDITIONAL SKILLS: Training in Microsoft Excel Level 2 & 3and Access Level 1 & 2 at New Horizon Computer Learning Center. I am skilled in Microsoft Office software, Internet Research, and Communication. Six Sigma Greenbelt.
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