Customer Service Sales

RALPH GUERRERO

**** *. *** *

St, Los Angeles, CA 90002 / 323-***-**** Ph / *****.**********@*****.*** PROFESSIONAL SUMMARY

Results-driven marketing/public-relations with 15 years of significant and progressive experience in the hospitality, heath and dental industries and a strong record of success in marketing, internet marketing, branding, public relations, strategic alliances, relationship management, trade exhibitions and events, collateral design and advertising. Strategic thinker, results-oriented team leader, with excellent communication skills, both written and verbal. Strengths include being proactive, highly organized, detail oriented, dedicated and diligent, with ability for thorough follow-up and multi-tasking. Ability to establish strong vendor relations and apply diversified personal approaches to marketing and running events, on any scale.

SKILLS:

• Budget development and management

• Market research

• Exceptional copywriter

• Accomplished manager

• Strategic marketing

• Story development and brand management

• Strong time management

• Product marketing specialist

• Marketing plan development

• Special events planning

• Creative and innovative

• Social commerce

• Natural leader

• Online and mobile consumer marketing tools

• Social media expert

• Persuasive

• Corporate messaging

• Strategic thinker

• Organized

• Thought leadership content development

PROFESSIONAL EXPERIENCE

BEE WELL NOW – San Pedro, CA

TRAVEL MARKETING AND MARKETING SERVICES, 04/2013 to Present Duties:

M anaged multi-tiered relationship with Multiple Businesses, including overall strategic health and dental planning, financial analysis and financial assistance administration

Facilitated cross-regional communication to ensure health awareness of development initiatives and priorities

D eveloped and nurtured global, regional and local market relationships

Provided appointments for Multiple Businesses to our Network of Dental Offices

Worked in office and on field for promotional booths SMILE FINDERS – Lawndale, CA

DENTAL MARKETING AND MARKETING SERVICES, 09/2010 to 02/2013 Duties:

Oversaw the shipping of all trade show materials, including booths, graphics, displays, literature, sample items, etc

Coordinated pre-show meetings to communicate trade show events in accordance with objectives and marketing strategies

Traveled to all trade shows, events and forums. Identified and ordered show services. Oversaw set-up & teardown of booth and equipment

Identified venues for corporate events

Defined info to Employees and managed appointments to our dental offices AT&T - Hawthorne, CA

RETAIL SALES CONSULTANT, 03/2006 to 07/2010

Duties:

D evelop and attain customer experience and sales objectives for store

Sell all products and services offered by the Company

M eet all sales objectives

Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders

Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs

Handle service inquiries from customers

Provide efficient, courteous customer service and assist in all aspects of product offerings and services Ensure an extraordinary customer experience HONDA OF AMERICA – Torrance, CA

ADMINISTRATION CLERK, 01/2005 to 02/2006

Duties:

E xcellent quality of work, accuracy and attention to detail per prepared daily sales invoices and orders

Handled sales conference calls and follow-up's to develop and pursue new business accounts

Data Entry and paid attention to prioritize and follow up on tasks

A bility to work under pressure and maintain positive attitude while meeting those deadlines for new accounts

Review, verify and assess applications and support documents in accordance with established guidelines to follow-up on missing or deficient information REDZONE – Los Angeles, CA

STORE MANAGER, 01/2000 to 12/2004

Duties:

I ncreased proficiency in customer service and communication to meet and exceed client expectations

Operated as a team-player to complete projects

Supervised and trained store assistants in customer interaction and task completion

Responsible for shipments and stock inventory

Created employee schedules and in charge of timekeeping EDUCATION

Metropolitan High School - G eneral Studies - Los Angeles, CA Abram Friedman Occupational School – E lectronics - Los Angeles, CA

*References available upon request

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