Experienced IT Professional

RACHEL TRIGGS

OBJECTIVE

I want to use my high level of knowledge and drive for efficiency to obtain an information-systems position.

KEY STRENGTHS

Impeccable customer service skills

** ***** ** *nformation technology industry experience Expert-level SQL database knowledge

Extensive knowledge of logistics procedures and processes Enterprise project planning and leadership

A big picture perspective with a keen eye toward the minutiae of process execution EDUCATION

Georgia State University

Atlanta, GA

Psychology Major

Acquired core credits

Clayton College and State University

Lake City, GA

Certificate of Systems Administration

SPECIALIZED TRAINING

LEAN Six Sigma Training

Process improvement certificate

SQL Administration

Certificate

AFFILIATIONS

Ladies Auxiliary to the Veterans of Foreign

Wars Lifetime Member

PROFESSIONAL EXPERIENCE

[ 2016 - present ] Kenco Group

Business Services Analyst

• Sole IT support for 300,000 square foot warehouse with approximately 100 users with varying levels of computer knowledge. BI Reports developer using Pentaho and Qlikview.

[ 2013 - 2016 ] Carlock, Copeland, & Stair, LLP

IT Support Specialist

• Support of 200 attorneys and staff in 3 office locations in Atlanta, Charleston, and Chattanooga

• SQL Server 2008/ 2012/ 2014

Virtual installations for primary firm software resources.

Maintenance and management of SQL databases for the following:

WorkSite iManage 8.5

Litera Innova 7.5

Star Collect

Intellistat

Thomson Reuters Elite Maintenance and

management of:

Phillips SpeechExec Enterprise, Windows Print Servers, IT systems monitoring, Exchange 2013, DocAuto pdfDocs, and all Citrix Virtual Systems.

• Exchange 2013

Addition and maintenance of firm email accounts, groups, and resources.

• Citrix Virtualization/ XenApp

Allocation, troubleshooting, maintenance, and management of all local and remote firm hardware and software resources

Allocation, support, and monitoring of 100+ virtual machines using Citrix Director and vSphere 5.5

• Trouble ticket and issue resolution with Spiceworks 7.1.

• Network device and server monitoring with Paessler PRTG Network Monitor.

• Barracuda Spam Firewall

Maintenance of white/block lists for all email accounts

• Office 2010

Maintenance and management of 10+ add-ins including Litera Innova, Nuance PDF Professional,WorkSite, and pdfDocs

• iManage WorkSite 8.5

Document management for all firm cases.

• Thomson Reuters Elite

User account addition, troubleshooting, and maintenance

Printer addition, troubleshooting, and maintenance

• Nuance CopiTrack

Compilation of firm print costs relating to all cases.

• Intellistat

Compilation of attorney revenue production.

• Philips Dictation

Collection and assignment of case-related, attorney-recorded notes and case information for dictation by firm staff.

User account relation (authors and transcriptionists).

Hardware maintenance of dictaphones.

Recently upgraded this system firm-wide to a smart phone app, and a more secure, SQL-based solution.

Eliminated the extra cost of hardware repair and replacement.

Applies HIPPA compliance level encryption to all dictation files.

[ 11/2004 - 10/29/2013 ] JCPenney IT Field Operations Technician Level 2

• Apple iOS device configuration/ support

• Project implementation and planning

• Enterprise project management using Microsoft Project 2003, SharePoint 2007, and Microsoft Visio 2003

• Incident management and resolution using BMC Remedy

• IT Asset Management using HP AssetCenter

• RF and wired network, hardware, and software installation, support and documentation.

• Motorola RF scanner setup, support, and repair

• UNIX and Windows support, troubleshooting, and user maintenance in supply chain software packages, including Red Prairie’s DMS

(Distribution Management System) and Manhattan Associate's WMS.

• PC hardware troubleshooting, upgrading, and installation

• Preventative maintenance of on-site equipment

• Support of 500+ end users

• Alcatel and Cisco switches

• HP-UX and Sun OS

• Vital Qip subnet support and troubleshooting

• Intermediate SQL scripting

• All versions of Microsoft Office

• MS Access db development

Contact this candidate