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Social Media Customer Service

Location:
Fair Oaks, CA, 95628
Posted:
February 18, 2017

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Resume:

Desirae LaSalle

**** ******* ***. **********, ** 95628

Cell Phone: 916-***-**** Email: acyv5e@r.postjobfree.com

EDUCATION

University of California, Merced Expected Graduation Date – Spring 2017

Major: Business Management and Economics

Minor: Service Science

University of Commerce Luigi Bocconi in Milan, Italy Fall 2016

Emphasis – Organizing Entrepreneurship; Business Strategy; Fashion Marketing

PROFESSIONAL EXPERIENCE

Intern – Microfinance Project: University of California, Merced January 2016 – Present

Capitalized on social media management experience, which resulted in being hired by the UC small business outreach program

Analyze business finances and create microloan strategies that maximize each business's return on debt.

Assist in creating business profile descriptions and social media outreach plans during funding phase.

Obtained microloan of $10,000 for local salon owner to expand her workspace.

Social Media Promotion Manager - The Blum Center: University of California, Merced December 2015 – May 2016

Developed initial social media plans and presence within various social media platforms.

Built social media posts, advertised and promoted within Instagram and Twitter, resulting in an increase of 250-300 followers.

Intern - Central Valley Leaders Non-profit: Sacramento, CA May 2015 - August 2015

Team leader in the start-up of Central Valley Leaders non-profit organization.

Promoted the organization within the community through volunteering at local events and networking.

Start-up included: developing logos, website, mission statements, mottos, and putting together events

for the organization.

Developed and implemented a training module for interns to use in outreach activities

Server - Vista Ranch and Cellars: Merced, CA May 2014- July 2015

Built relationships with customers and staff, resolved complex issues and won customer loyalty.

Provided high-end customer service for high priority events like weddings and corporate dinners.

Promoted to running and managing events within a month due to quick assimilation of the business processes

LEADERSHIP & EXTRACURRICULAR

Kappa Kappa Gamma Sorority at UC Merced January 2014– Present

Event Committee – Plan and budget accurately for all the events that occur throughout each semester.

Philanthropy Chairman – In charge of community service for entire chapter. Head of planning for philanthropy events and fundraising for Merced Boys and Girls Club and Valley Crisis Center. Organized “Kappa Kup” weeklong fundraising event attended by 150 people and raised $500.

Investment Club December 2014 – Present

Member – Learn about and invest in stocks in the current market.

VOLUNTEER WORK

Volunteer at the local Merced Boys and Girls Club to promote literacy within youth.

Raised money for Valley Children’s Hospital with Kappa Kappa Gamma.

SKILLS & AWARDS

Skills

Microsoft Office Suite (Word, Excel, PowerPoint)

QuickBooks including Payroll

International Travel Experience: Italy, France, London, Germany, and Switzerland

Strong adaptability and flexibility in unfamiliar situations.

Strong in all business related courses (see course list below)

Awards

Dean’s Honor List

Chancellor’s Honor List

RELEVANT COURSES

Intro to Business and Finance Financial Accounting Statistical Inference Intermediate Microeconomic Theory Service Innovation Corporate Finance Industrial Organization Developmental Economics Business Strategy Organizing Entrepreneurship



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