Customer Service Office

Kesli Jarnagin

503-***-**** • ************@*****.***

SKILLS & ABILITIES

Ability to be productive in a fast paced multitask environment.

Attention to detail.

MS Office Access, Word, Outlook, Excel, Power Point, AS400

Able to work independently with little or no supervision.

Organizational, planning and scheduling skills.

Excellent interpersonal communication skills.

Superior customer service and people skills.

Consistently resolve issues with upset or angry people in a satisfactory manner.

Honest, loyal, dedicated and goal oriented.

Easily trained and adaptable.

EXPERIENCE HIGHLIGHTS

Processing, scanning, and distributing all incoming and outgoing mail and packages including all postage.

Greet and register visitors, assign security badges accordingly and notify individuals of the arrival.

Maintain and order all office supplies

Scheduling and preparing all conference rooms.

Open and preparing new criminal, domestic relations and civil files.

Filing and compiling all legal documents such as discovery requests, petitions, responses, judgments, pleas and plea agreements, motions, orders, subpoenas, jury instructions, vital statistic forms.

Consistent communications with the District Attorney's office, clients (including clients that are incarcerated and their families), and other attorneys.

Billing of retained and court appointed clients.

Creating, compiling, and tracking of requests to the State for monies associated with expert witnesses, interpreters, investigators, travel and lodging, and depositions.

Scheduling of all appointments with clients, investigators, interpreters, witnesses, attorneys and the court.

Assembling note books to compile police reports, crime photographs, evidence, investigators reports, and requests to the State.

Dictation, transcription and Notary responsibilities for court documents, and the public.

Coping, redacting, tracking, and mailing of all police reports, investigative and expert reports for clients and other pertinent parties.

Monitoring and updating client files.

Attended court hearings such as traffic and criminal arraignments, video appearances for incarcerated defendants, court trials, jury trials, motion hearings and probation violation hearings.

Coordinating with and distributing court documents to Police Transport Officers, jails where incarcerated defendants are lodged, the involved attorneys, defendants and all participating parties while keeping within confidentiality procedures.

Background checks both criminal and driver's license. (LEDS).

Receipting of court payments and scheduling payment plans.

Swearing in of defendants, Police Officers, jurors and witnesses.

Responsible for running court recording devices and video equipment.

Creating and filing of special requests for confidential reports and information.

Assisted in implementing new policies and procedures.

Scanning documents into various systems, including paperless.

Scheduling of court appearances trial dates, court functions and special hearings. In addition, notifying all appropriate parties in and out of court.

Providing appropriate dates for the Judge in and out of court.

Answering multiple phone lines.

Verification of applications for court appointed attorneys, accounts pending, payment history and compliance dates for court ordered payments as well as court ordered classes.

Issuing warrants when applicable.

Provided a wide variety of information to the Judge, the attorney's, Police, defendants, and the public with information pertaining to all court matters.

Court contact for Judges, district attorney's, defense attorneys, opposing attorneys, defendants, probation officers, and the media.

Responsible for running and maintaining court recording devices for each court appearance including time and date of each appearance and making copies of the hearings when requested

Liaison between Judges, lawyers, defendants, respondents, processors servers and the public.

Filing and tracking special reports for confidential reports and information.

Verification of court appointed attorney applications, accounts pending, payment history and compliance dates for court ordered payments and classes.

Operating the public access front counter for domestic and civil cases including small claims, criminal and forcible entry, and detainers for the public, plaintiffs, respondents and process servers.

Distributing documents to defendants, Defense attorneys, District attorney's, Sheriff's office, Police departments, probation department, and court ordered class providers in both electronic and paper format.

Multiple areas of data entry.

Prepared communication correspondence.

EMPLOYMENT HISTORY

Reception/Mailroom, Matrix Tigard, OR (Temporary position) 8/1/16 – 10/12/16

Admin Assist/Legal Assist, Bassel & Rawls Law Office Hillsboro, OR 2005-2010

Court Clerk, City Of Beaverton Municipal Court Beaverton, OR 2001-2005

Court Operations, Washington County Court Hillsboro, OR 1996-2001

EDUCATION

High School Diploma

LEDS certification 2001 (Law Enforcement Data System)

CERT certification 2007 (Community Emergency Response Teams)

NCRC certification 2016 (National Career Readiness Certificate)

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