Customer Service Manager

OBJECTIVE:

To use my office support and financial experience in the role of Purchasing Assistant for an employer seeking a self motivated, trustworthy and highly capable professional.

PROFILE:

Bilingual – fluent in both English and French (written and oral)

Loyal professional with 12+ years of contributions and successes in various business sectors

Seeks opportunities to support and assist the success of a company

Employs common sense approach to problem solving and is level headed

Keen ability to communicate and build relationships with all levels of professionals from C-suite executives, staff and all other business associates

Takes pride in accomplishing targets and in playing an active role in a company’s achievements

Well organized with a dedication to efficient customer service

Goal oriented, works well under pressure and able to meet deadlines

EMPLOYMENT HISTORY

Innovative Management Solutions Group 2012 - Present

Office Manager

Reporting to the company President, I am entrusted with and play and integral role in ensuring the accuracy and maintenance the financial health of the business.

Build strong relationships with vendors, clients and all other external associates

Seek, initiate and follow through on projects to create or improve existing processes

Prepare A/R billing and regularly follow up with clients for payment status when past due

Arrange timely disbursement of all A/P

Using Ceridian, input all information for bi-weekly payroll of IMS employees

Maintain web portal for all contractors in order for accurate and timely payroll; communicate regularly with them etc.

Control expense accounts

Responsible for all account reconciliations – employee T4s, Month End, Year End

Generate regular financial reports and review with both company President and GM

Comply with all regulations and file HST as well as WSIB

Point person for maintenance staff, supplies, gifts for clients and staff, business cards

Plan corporate social events

Accomplishments:

Streamlined Year End and T4 reconciliations, saving 40+ hours of unnecessary work annually

Generated P&L account to track financials accurately and in real time as well as to facilitate company President’s meetings with Financial Advisor

Reviewed each consultant’s reserves to reflect correct money owing, saving the company thousands per consultant each year

Initiated and implemented 5 year project to redesign the entire filing system and documentation for holding company, company, client information and President’s personal information.

Bodies by Design 2008 - 2012

Customer Services Manager/Administrator

Hired by this personal training centre to oversee administrative, financial and customer service related responsibilities.

Point of contact for all customer complaints and inquiries

Created sense of interest in potential clients to get them in for a consultation and help the centre increase patronage

Performed accurate monthly sales commission calculations for staff

Generate monthly productivity reports and report results to company President and Manager

Bi-monthly payroll input; A/R and A/P

Oversee recurrent and frequent appointments; manage trainers’ calendars

Accomplishments:

Created a new menu item that became a best seller and increased annual proshop sales by 30%

Redesigned bath/change rooms to facilitates access for staff and clientele alike

RSS – ATS Andlauer Transportation Services 2007 – 2008

Billing Clerk

Brought on by this mid sized transportation company to implement administrative tasks including the processing and tracking of manifests, data entry of waybills into billing system

Stay at Home Mom & Household Financial Manager 1997 - 2007

Responsible for ensuring my daughter succeeded in school, advanced to university and gained her independence

Completed accounting assignments for husband’s CMA Practice, including summarizing revenue and expense disbursements

Oversaw and implemented all budgets, expenditures and A/P for household

Systems Information Group 1993 – 1997

Office Administrator

Worked with this IT Recruitment Agency to provide financial and clerical duties including billing and collection of accounts receivable accounts payable, payroll and bank reconciliations as well as for recruitment of computer and IT professionals.

COMPUTER SKILLS:

MS Office (including Word and Excel), WIN 95/98/ME, 2000 and XP and Internet (Microsoft Outlook). Good general understanding of computer software and trouble shooting.

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