Manager Insurance Agent

Troy Brooks, Sr.

682-***-**** *************@*****.***

Objective

An analytical person, who is able to communicate effectively with operations as well as customers, with more than fifteen years experience in mortgage, banking/finance, and insurance. I offer strong communication, excellent interpersonal, organizational and time management skills. Highly self-motivated and the ability to meet deadlines. I am seeking to apply my extensive knowledge of the business and loan generation abilities in a full-time position.

Summary of Qualifications

Conforming and nonconforming jumbo products. Prime and subprime lending.

Excellent customer relations with customers, attorneys, appraisers, investors, field representatives.

Result oriented complying with measurable standards in areas of customer satisfaction, speed and efficiency for file delivery to the closing area; aggressive and proactive.

Professional Experience

Licensed insurance agent – authorized to sell annuities, life insurance, 40lK, GIUL and IRA.

Responsible for recuperating collections accounts, negotiating with clients, and converting these clients into mortgage borrowers.

Closed an average of 5 to 7 loans per month in subprime products.

Generated loans through leads given by the company.

Generated loans through networking relationships with real estate agents and former clients.

Accountable for staying informed on the variety of loan types available.

Responsible for personally generating all loans closed.

Analyze mortgage file, evaluate borrower's financials, manually calculating rate of pay, review bank statements, tax returns and perform loan decisions and guidelines keeping in compliance with all company policy and procedures.

Responsible for ordering appraisals, title commitments, homeowners insurance, flood insurance, credit reports, verifications of employment and deposits, etc.

Determine the value of each property by means of property reports and appraisals.

Review credit report to determine customer s credit worthiness, gather pertinent information to make a sound financial decision

Data Entry to keep information current for investor and management reporting.

Maintained several reports to keep current such as tracking report, status reports, and projections.

Notify originator and applicant of credit decision within regulatory time frames.

Accurately document file and reviewing final conditions for compliance.

Track all required documentation to assure processing timeframes are being met and update system with statuses.

Knowledgeable of principle practices and regulations applicable to mortgage lending.

Work with customer, client and closing agent to resolve questions and/or problems.

Submit loan for approval once all conditions had been met.

Assure documents are delivered to the Closing Department in a timely manner.

Knowledge of first mortgage processing, automated underwriting background.

Gather credit documentation from the customer and third party vendors necessary to support the loan approval decision validating and verifying loan application information supporting income, asset, and liability.

Troy Brooks, Sr.

682-***-**** *************@*****.***

OPTUM Healthcare, Richardson, TX

License Insurance Agent/ACA, October 2016 – Present

Dialog Direct, Fort Worth, TX

Licensed Insurance Agent, July 2014 – September 2016

Texas Car Title & Payday Loan Services, Inc. – Dallas, TX

Branch Manager, July 2011-January 2014

Pennsylvania Life Insurance – Natchez, MS

Branch Manager May 2007-June 2011

AmSouth Bank-Natchez/Jackson, MS

Branch Manager, March 2003-April 2007

CitiFinancial-Brandon, MS

Regional Sales Manager, January 2002-Februray 2003

American Health & Life-Natchez, Ms

Sales Manager, January 2001 –January 2002

CitiFinancial - Brookhaven, MS

Manager, October 2000-December 2001

MS Loan Center – Natchez, MS

Manager, March 1999 – September 2000

EDUCATION:

Grambling State University, Business Administration/Management - Grambling, LA

Alcorn State University, Business Administration/Management – Lorman, MS

Life & Health Agent/Advisor (Licensed in the State of Texas and Mississippi) – 20 years

MILITARY EXPERIENCE:

United States Army, Administrative Specialist, 1977 – 1984

United States Army ROTC - Alcorn State University, ROTC Senior Administrator/Instructor, 1984-1987

COMPUTER SKILLS: Above average skills for operating system Calyx Point. Data entry, 10-Key. Computer proficiency in use of Microsoft Office, Word, Excel and Internet. Typing speed 65 WPM

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