Celeste Graeff

817-***-****

acyuai@r.postjobfree.com LinkedIn profile

SUMMARY

Accomplished Technical Writer with extensive technical communication, instructional design, instructional graphic design, video design, web design, and web management experience to create exceptional documentation in multiple formats that aids users in understanding complex topics more easily. Seeking a position that will fully utilize all my skills and experience. TECHNICAL SKILLS

Applications:

Microsoft Office Suite

Adobe Acrobat

Adobe Captivate

Adobe Photoshop

Cloud-based CMS

Cloud storage tools

Eventbrite

Freshdesk

Google Docs Suite

Google Hangouts

Graphic Design

HTML

MailChimp

Screencastify

Snagit

Website Design

Website Management

Weebly

Wix

WordPress

Zoom

Hardware:

Built personal computers from scratch and modified pre-built models PROFESSIONAL EXPERIENCE

Technical Writer 10/2016 – Present

Invoke (Contract)

• Write and edit knowledge base articles using Microsoft Word, Invoke web platform, and Freshdesk

• Interview subject matter expert to gather information, write, edit, proofread, revise, and review articles

• Capture, edit, and label screen images using Snagit

• Use HTML code to create Table of Contents and bookmark links in articles

• Utilize video conference software to collaborate with SME and manager/senior management weekly

• Manage multiple documentation tasks simultaneously and maintain a master schedule of document deliverables

Website Management 10/2016 - Present

Various Companies (Contract)

• Work in WordPress to design web pages, create internal and external links, upgrade website software, and manage entire website

• Work in Weebly to design and maintain new websites

• Evaluate website analytics to identify abandoned carts and competitor pricing to adjust products

• Perform internet research to search and upload product images for medical company website

• Utilize Excel 2016 to manage files, financial records, and schedules Transcriptionist 10/2016 – 12/2016

Transcription for Everyone (Contract)

• Provided transcription services for legal team using Microsoft Word, Google Docs/Sheets, Dropbox, and Redbooth

• Worked with Excel 2016 to manage files, scheduling, and financial records

• Collaborated with global colleagues to produce high quality documents using company defined standards and templates

Teacher Instructional Designer 8/1999 – 6/2016

Various Texas School Districts

• Designed manuals, curriculum, letters, presentations, and lessons for multi-level instruction

• Provided feedback to developer of www.Solo-Ensemble.com to improve the user experience

• Successfully initiated implementation of Kahoot! web application for assessment

• Created detailed Standard Operating Procedures (SOPs)

• Developed software instructional videos

Graphics Designer 6/1995 – 6/1996

Texas Christian University Center for Instructional Graphics (Contract)

• Created presentations for faculty, staff, and students using Adobe Photoshop, Microsoft Word, Publisher, and PowerPoint

• Used photography equipment and various art materials to enhance and improve presentations

ADDITIONAL EXPERIENCE

Content Designer 06/2016 – Present

North Texas Lone Star Chapter of Society for Technical Communication

• Create and edit website content in WordPress

• Coordinate social media marketing

• Create original content for electronic newsletter using MailChimp application

• Author and edit events using Eventbrite

• Perform videography and post-production editing for professional events

• Serve as Director of Board

EDUCATION

Bachelor’s Degree, Texas Christian University, 1999 PROFESSIONAL DEVELOPMENT & TRAINING

Continuing Education, Society for Technical Communication PROFESSIONAL AFFILIATIONS

Director, Society for Technical Communication, North Texas Lone Star Chapter, 2016 – Present

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