Customer Service Human Resources
Resume:
Barbara Vinciguerra, MPA, PHR
**** ******* ****, *. ********, NY 11710, 516-***-**** - *******@***.***
PROFESSIONAL SUMMARY:
Self-motivated, detailed-oriented professional with solid Human Resources background and expertise. Well versed in managing agency-driven Human Resources policies incorporating Union and non-Union HR Best Practices, Full-Cycle Recruiting, Workforce Planning and Employment, Employee Relations, Compensation and Benefits, Human Resource Development, Business Management and Strategy, and Risk Management.
PROFESSIONAL EXPERIENCE – The Port Authority of New York and New Jersey
Human Resources Manager, Business & Support Services, WTC Construction Department (WTCC) - 2010-2016
Successfully managed confidential HR/administrative programs, HR Best Practices, full- cycle recruiting/staffing requirements and Workers’ Compensation in accordance with agency policies and procedures for 120 Port Authority staff.
Effectively managed deadline-driven biweekly departmental payroll processing utilizing PeopleSoft.
Provided executive-level strategic direction in daily deadline-driven projects for all WTCC business operations and construction-related activity, including budget, operations, security and safety, on site-wide projects totaling $15-20B.
Effectively interacted with agency clerical, maintenance and operations Unions, as well as all levels of internal executive/managerial staff, third-party stakeholders and contractors.
Supervised 15-20 PA/non-PA management/clerical staff in handling daily activities, including Timekeeping and Document Control.
Acted as departmental HR EEO Employee Complaint Representative and OEM Business Continuity Coordinator.
Human Resources Executive Business Manager, Director’s Office, Treasury Department - 2009-2010
Successfully managed confidential HR/administrative programs, HR Best Practices, full- cycle recruiting/staffing requirements and Workers’ Compensation in accordance with agency policies and procedures for 60 Port Authority staff.
Effectively managed deadline-driven biweekly departmental payroll processing utilizing PeopleSoft.
Supported the Treasurer in treasury management operations and managed assigned confidential special projects.
Prepared department’s $13.4M Personal Services and Materials & Services Budget and monitored/reported on monthly
Budget variances within requested timeframe.
Acted as departmental HR EEO Employee Complaint Representative and OSEC Departmental Information
Security Officer.
Pr. Customer Service Representative, JFK Airport Operations, Aviation Department - 2007-2009
Supported the Supervisor, JFK Transportation Services, in managing airport operations involving landside
transportation, including parking lot and airport bus operations.
Administered landside/aeronautical operations equipment/service contracts and technology for the JFK facility
Operations Control Center totaling $100k+.
Prepared the Unit’s $25.1M Personal Services and Materials & Services Budget, and monitored/reported on monthly
Budget variances within requested timeframe.
Effectively interacted with all levels of internal and external executive/managerial/airport/contractor staff.\
Barbara Vinciguerra, MPA, PHR 1213 Raymond Road, N. Bellmore, NY 11710, 516-***-**** - *******@***.***
Supervisor, Police Planning & Administration, JFK Police, Public Safety Department - 1997-2007
Successfully managed the Command’s HR/administrative programs in accordance with agency policies and procedures.
Effectively managed deadline-driven biweekly departmental payroll processing utilizing PeopleSoft.
Civilian liaison with various Police Unions (PBA, SBA, LBA, and DEA), as well as civilian CWA Union.
Prepared Command’s $52M Budget in coordination with Aviation Department and Public Safety financial staff,
and reviewed, analyzed and monitored annual Personal Services and Materials and Services expenditures.
Managed procurement and administered maintenance contracts for police equipment, materials and services.
Managed the JFK Command’s VIP Program with the federal Department of State.
Supervised civilian secretarial/clerical staff responsible for procurement, training and Timekeeping.
Effectively interacted with all levels of internal/external executive, managerial, airline security and law enforcement staff.
Human Resources Staff Administrator, Security & Landside Operations, Aviation Department - 1996-1997
Supported the Manager in projects relating to airport security, landside, transportation and customer service.
Prepared and edited memoranda, customer service response letters and Division’s monthly report.
Prepared Manager’s Office Personal Services and Materials & Services Budget, coordinated same for Division, and
monitored Personal Services and Materials and Services expenditures and reported on monthly budget variances.
Interacted with all levels of internal and external executive/managerial staff.
Human Resources Staff Administrator, Airport Access Program, Aviation Department - 1992-1996
Handled HR/administrative functions, and supervised PA/non-PA secretarial/clerical staff.
Supported the Program Manager, Airport Access Program (AAP), in all business operations.
Liaison with AAP consultants and contract administrator for $15 million consultant contract agreement.
EDUCATION:
•M.P.A., Public Administration, May 2013
Long Island University - C.W. Post – College of Management, Brookville, NY
•B.A., Social Sciences – Management & Communications, May 2007
Adelphi University – University College ABLE Program, Garden City, NY
CERTIFICATIONS:
•Professional in Human Resources (PHR), June 2015 - HR Certification Institute
PROFESSIONAL AFFILIATIONS:
•Society for Human Resource Management, 2014
•American Society for Public Administration, 2010
AWARDS AND ACHIEVEMENTS:
•Pi Alpha Alpha National Honor Society for Public Affairs and Administration, 2012
•Graduate Scholars Award – Long Island University - C.W. Post, 2007-2012
COMPUTER SKILLS:
Proficient in Microsoft Office Suite, Oracle PeopleSoft HRMS, SAP, Budget PRO
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