Customer Service Sales
Resume:
LaShon Williams
********@*****.***
Career Summary
Gained 13 years of management experience in a customer service driven environment. I am detail oriented, problem solving, and organized. Daily responsibilities include: Customer relations assigning and managing tasks of associates.
Professional Experience
Wal-Mart
Assistant Manager 2011-Present
Resolve escalated customer issues while remaining professional and representing the company brand ensuring each customer has the best experience.
Ensuring team of up to twenty comply with company policies, procedures and regulation.
Manage merchandising including ordering, shipping, receiving, and stocking of inventory.
Interviewing candidates to ensure building a team capable of producing at the level necessary.
Training newly hired employees on all company expectations and procedures.
Mentoring senior employees looking for advancement on the daily requirements of joining the management team.
Verified cash deposits to guarantee all cash handled by my team is accurate.
Prepared daily, weekly and quarterly reports of the department’s profits and losses.
Zone Merchandising Supervisor 2009- 2011
Apply knowledge of multiple merchandising principles to drive productivity.
Brief the frontline employees on scheduling and meeting delivery goals.
Anticipate potential customer issues; apply contingency planning to avoid customer dissatisfaction.
Supervise daily operations, delegate tasks and monitor progress to certify meeting productivity targets.
Manage merchandising including ordering, shipping, receiving, and stocking of inventory.
Ensuring team of up to twenty comply with company policies, procedures and regulation.
Support Manager 2008-2009
Provided effective support for the administration team to compile analytical reports and support for sales.
Mediate between clients and the company as regard the management of sales projects.
Keep track of sales goals and identify the points of sales interests.
Ensuring team of up to twenty comply with company policies, procedures and regulation
Models, enforces, and provides direction and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs and complaints are resolved.
Paper and Chemical Department Manager 2005-2008
Guarantee accuracy of pricing.
Maintaining a clean and orderly department.
Apply knowledge of multiple merchandising principles to drive productivity
Keep track of sales goals and identify the points of sales interests
Prepared daily, weekly and quarterly reports of the department’s profits and losses.
Department Manager of Furniture 2004-2005
Guarantee accuracy of pricing.
Maintaining a clean and orderly department.
Apply knowledge of multiple merchandising principles to drive productivity
Keep track of sales goals and identify the points of sales interests
Prepared daily, weekly and quarterly reports of the department’s profits and losses
Inventory Control Supervisor 2002-2004
Provides accurate, current inventory data for purchasing decisions.
Maintains inventories at optimum levels to prevent under or over investment in inventory.
Supervises and coordinates the taking of periodic physical inventories.
Prepare reports of inventory balance, shortages, as required.
Corresponds with vendors concerning inquiries about merchandise ordered.
Inventory Control Specialist 2001-2002
Responsible for all aspects of inventory movement including restocking and accounting for items.
Compiled and maintained records of the value, type and quantity of supply’s
Supervise, oversee, and plan every activity that relates to inventory control in the organization environment.
Ensures all items in the warehouse are appropriately received and stored.
Provide recommendations to management as well as sales leaders.
Skills
Computer Knowledge
Team Player
Excellent Communication skills
Management
Scheduling
Customer Service
Inventory Management
Cash Handling
Strategic Planning
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