Customer Service High School

DENIKIA D HAGGINS

**** ******* ***, *********, ** 28208

Cell: 704-***-****

**************@*****.***

PROFESSIONAL SUMMARY

I am a consistent, hard working, highly motivated person. I enjoy working with the public. I am a strong believer in team work. I am a quick leaner and can adapt well in any different work environment. I feel that I am a friendly, outgoing and dependable person. I feel it is crucial to demonstrate the importance of my job duties and expectations. I am looking to improve my position in the work force, expand my knowledge and skills. I am also looking to establish long term employment in a friendly environment. I have 25 plus years in food services, customer service, cash handling and sanitation.

WORK HISTORY

CUSTOMER SVC. REP NOVEMBER 2016 TO CURRENT

OPTUM HEALTHCARE CHARLOTTE NC

REFILL PRESCRIPTION OREDRS

CHECK INSURANCE STATUS

CHECK ORDERS

Child Nutrition April 2004 to Current

Charlotte Mecklenburg School System - Charlotte, NC

My job consists of delivering excellent customer services skills to our children, teachers, and parents.

My duties consist of the line server, dish room, vegetable cook, food prep, organizing stock, daily food item count, cashier, and month end inventory.

Cross-trained and coordinated scheduling with team members to ensure seamless service.

Assembled food orders while maintaining appropriate portion control.

Followed food safety procedures according to company policies and health and sanitation regulations.

Strictly followed all cash, security, inventory and labor policies and procedures.

Key Entry Operator August 2001 to December 2001

StaffMark - Charlotte, NC

Prepare, compile and sort documents for data entry

Check source documents for accuracy

Verify data and correct data where necessary

Obtain further information for incomplete documents

Update data and delete unnecessary files

Combine and rearrange data from source documents where required

Enter data from source documents into prescribed computer database, files and forms

Transcribe information into required electronic format

Scan documents into document management systems or database

Check completed work for accuracy

Store completed documents in designated locations

Maintain logbooks for records of activities and tasks

Respond to requests for information and access relevant files

Check processor April 2000 to October 2000

Banc One Charlotte NC

Entering IRS payments into database

Collecting incoming mail

Sorting out the mail in the correct groups

Opening mail upon arrival

Hourly Manager September 1994 to August 2005

Great Food Service - Charlotte, NC

Developed a successful team that resulted in putting out great production.

The daily routine of putting in daily inventory, cash deposits, crew scheduling, crew labor and truck order together.

Familiar with all aspects of cashiering and great customer service skills.

Greeted customers and provided excellent customer service.

Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Month end inventory

EDUCATION

Central Piedmont Community college 2000 Early childhood education

Garinger High School 1994- 1996 High school diploma

Servsafe certified- July 27 2015

References upon request

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