Customer Service Manager

Objective To obtain a professional career opportunity and continue providing excellent abilities, skills and performance to accomplish the mission and goals of the organization.

Education Catholic University of Puerto Rico, USA

Bachelor Degree in Health Science, Graduated in May 2009

Concentration in Cardiovascular Technology

Knowledge/Skills/Abilities

Ability to work independently with minimal supervision.

Able to learn quickly in a technical environment and provide support.

Excellent customer service and sales experience.

Strong analytical and problem solving skills.

Strong collaborative and effective team player.

Strong experience working with people from diverse backgrounds and ethnicities\cultures.

Strong communication skills, both verbal and written in English and Spanish.

Strong computer skills including typing and data-entry. Excellent technical aptitude and ability to navigate through multiple systems. Proficient in Microsoft Word, Power Point and Excel.

Experience

Enterprise Rent-A-Car

Lewisville, Texas

June 2014-Present: Management Training Program

Responsible for processing customers car rental reservations and learning the Enterprise business practices from the ground up to becomes a successful manager.

Assist with local automobile deliveries to customers when needed.

Communicate information to managers and other agents.

Demonstrate and maintain professional verbal and written communication with customers, co-workers and other company staff.

Identify customer needs and handle requests accordingly to business practices.

Offer alternatives and options to overcome customer objections.

Perform maintenance of non-mechanical services when needed, moves vehicles, and performs other duties assigned by the manager and all completed in a safe and timely manner.

Provide exceptional customer service and collect required information from the customer on every call per company established criteria.

Provide timely and accurate information reflecting a customer-oriented image for the company.

ECS Caribe Construction Corporation

Ponce, Puerto Rico, USA

2010- 2012: Occupational Safety and Health Administration (OSHA) Safety Compliance Officer

Responsible for inspecting a variety of establishments, identifying workplace and potential hazards, and performing safety and hazard assessments.

Classified potential hazards of chemicals and communicated information concerning hazards and appropriate protective measures to employees.

Completed accidents, complaints, injury, and contamination reports.

Ensured the machinery, equipment and tools utilized were properly certified and operational.

Monitored workplace activities and supervised employees to ensure compliance with company safety policy and procedures.

Performed safety inspections before and after work shifts to identify workplace hazards situations.

Release or suspended employee of duty when not followed safety protocols and procedures.

Supervised and trained employees in the proper use of the equipment and in accordance to safety regulations.

Suspended work shifts if the conditions were not safe for the employees.

Hospital Episcopal San Lucas

Ponce, Puerto Rico, USA

2010– 2011: Cardiovascular Technologists (CVT)

Responsible for working alongside physicians in performing tests and helping with procedures to diagnose or treat patients with heart conditions.

Assisted physicians with cardiovascular procedures.

Attended Seminars in Echocardiography Review.

Conducted various cardiovascular heart-related tests such as Echocardiograms for infants, pediatrics and adults; Transesophageal Echocardiography (TEE) Testing; and Stress Echocardiograms.

Provided education to patients and family members regarding cardiovascular tests and answered test related questions.

Provided notifications to physicians regarding cardiovascular test results. Prioritized provider notifications according to test results.

Recorded tests results in medical records by protecting privacy and following all healthcare rules and regulations.

Jeans Com

Ponce, Puerto Rico, USA

2006– 2008: Retail Sales Associate\Cashier

Responsible for handling a variety of customers service requests to ensure expectations were properly met.

Ensured store inventories were replenished and stocked with supplies properly.

Managed the store cash register, ATM machine, and deposits.

Promoted in-store offers to ensure each customer left satisfied with the service given.

Provided excellent customer service to help meet their needs.

Other

American Red Cross Certifications: Certified in First Aid, Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED).

OSHA Regulations courses (40 hours): Hazard Communication for the construction and general industry, 29 CFR Toxic and Hazardous Substances (1910. 1200), Occupational health and environmental controls (1926.00).

References

Available upon request.

Contact this candidate