Manager Support
Resume:
Career Objective:
Resourceful, analytical individual with excellent skills in planning, organization, communication, problem resolution, and follow-through.
Qualities include the ability to deal comfortably and effectively with the public, in person or by phone. Regard responsibilities to my employer as a high priority.
Excellent qualifications in IT operations, support, problem solving and root cause analysis.
Technical Education:
CCI Training Center Arlington Texas
Microsoft MSCE Core Curriculum- 308 Class Hours.
NT Server- Microsoft MCP Certified
NT Workstation- Microsoft MCP Certified
Networking Essentials- Microsoft MCP Certified
NT Server on the Enterprise-Microsoft MCP Certified
Alfred Ag and Tech, Wellsville, NY
AOS Degree Automotive Engineering
Technical Skills:
15+ Years in Desktop/ Helpdesk Support
HP and Canon Printer Support
Active Directory, DHCP, DNS, TCP/IP
Windows Network Support
Microsoft Certified Professional
VPN Support
Dell Certified Technician
Ghost Imaging Support
Iphone and Android Support
Remedy CA ManageNow
Dell and Lenovo Hardware Support
Wireless Networking Support
Employment History:
Sysco Corporation (Freshpoint CoOp) Jan 2016 to Present
4721 Simonton Rd, Dallas, TX 75244
Mgr: Frank Henderson 972-***-****
BTSS Support Specialist
Manage the Remedy based cue.
Provide level 2 BTSS technician support for 26 Remote CoOp locations.
Break fix, Moves and Changes.
Dell Warranty claims Manager.
AH Belo Corp 508 Young Street, Dallas, TX 75202
Mgr. Juvy Huerta 214-***-****: Dec 2008- Aug 2015
Senior Support Specialist:
Dell Certified for diagnosis and replacement of Warranty parts.
Supported 3000 end users at multiple locations across the US.
Remote diagnostics and repair of offsite end user computers.
Installed software, modified and repaired Dell hardware and resolved technical issues.
Imaging of assets for deployment.
Set up PC and Apple desktops and laptops and all types of mobile devices.
Performed Moves and Changes.
Provided on-call support for critical issues.
Support of HP and Canon printers.
Level 2 diagnosis of Network, Hardware and Software issues.
IBM Inc. (Belo Project) 508 Young Street, Dallas, TX 75202
Mgr. Brandi Dillard 214-***-****: Aug 2007- Dec 2008
Desktop Support:
Troubleshoot and solution of end user issues on Windows and Mac systems.
Provided on-call support for after hour critical issues.
Used IBM Manage Now ticketing system to manage and process actions taken.
Set up PC and Apple desktops and laptops and all types of mobile devices.
Diagnoses of VPN, I-phone and Android connectivity issues.
Remote control diagnostics of offsite computers.
IBM Inc (Multiple Projects)
Mgr: Brandi Dillard 214-***-**** Feb 2000 – Feb 2006
Desktop Support Technician
Worked on several different projects consisting responsibilities of providing remote and on-site desktop support.
Used Remedy and IBM ManageNow ticketing system to resolve issues and track call logs.
Provided software and hardware support to internal customer’s remotely, on call, on e-mail and on-site by going to customer’s desk.
Provided printer support and troubleshooting.
Diagnoses of VPN, TCP/IP, DNS and DHCP configuration issues.
PC migration from Windows 2000 to Windows XP.
20+ years in the Automotive Dealership Parts Business 1979-2000
Experience as Parts Manager, Wholesale Counterman and Body Shop Parts Manager.
References:
Kathy Quintela- Co-Worker
Juvy Huerta- Desktop Manager
Brandi Dillard- IBM Manager
AH Belo Co.
508 Young St,
Dallas,TX 75202
AH Belo Co.
508 Young St,
Dallas,TX 75202
IBM Co.
7 Campus Cir
Westlake, TX 76262
*********@******.***
******@******.***
********@**.***.***
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