Mortgage Professional

TANGIE RAYSON

****G Duck Creek Dr. • Dallas, TX • ******.******@*****.*** • 214-***-****

Qualifications Summary

Highly personable Mortgage/ Auto Professional with our 10 years of experience in payment processing,, call-center operations, and modification processing for Mortgage Loan, and financial assistance as well

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer-satisfaction ratings.

Expertise in resolving escalated customer service issues.

Secured numerous company achievement awards for delivery of exceptional customer service.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, Microsoft Outlook, AS400, Adobe Acrobat, and Share point®).

Professional Experience

GREENTREE FINANCIAL/Contract - Irving, TX Dec 2012-Current

Mortgage Account Manager

Outbound/Inbound calls from FANNIE MAE homeowner’s in regards to current and delinquent accounts

Collecting on current, and past due accounts that are up to 90 days or more delinquent

Processing & postdating payments, and providing account information to customers

Providing delinquent customers with program assistance if needed such as HAMP, REPAYMENT PLANS. FORBEARANCE, RESPA, & MODIFICATIONS.

Knowledge of processing, Conventional, FHA, and VA loans.

Verification of Loan Documents

WINGSPAN PORTFOLIO ADVISORS/ Contract- Dallas, TX Nov 2008- Nov 2012

Modification Processor

Reviewing loan documentation

Verifying current information received, and searching for missing documents

Updating the account with what documents that are still needed, and any call attempts that need to be made.

Processing the loan back to the underwriter when finished reviewing the required loan documents.

Knowledge of FHA, and VA.

Maintains contact with customer to provide status updates.

Reviews HUD 1 Settlement statement for accuracy and provides to closing agents.

Reviews title reports, appraisals, income documents, payoffs, and all documents required for submission to underwriter.

GC SERVICES, Dallas, TX July 2004-June 2008

Auto Collections/ Receptionist

Answering multi phones for the Repo Dept. of GMAC, and providing detailed information to customers on what they need to do to get their vehicles back.

Scheduling appointments for GMAC customers to redeem personal property or vehicle.

Handling packages and mail from the customers, and other companies in regards to payments, vehicle title information, and insurance policies

Interacting with customers face to face and over the phones, which included taking messages, and answering any questions of the customer concern.

(Collections) making outbound calls, taking and processing payments and keeping track of the customer’s vehicle information and any other documents required to pick up vehicle or needed at the time of vehicle pick up.

Setting payment arrangements and current and delinquent accounts.

Follow up on emails, taking, and delivering messages, and staff assistance.

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, Type 45-60 WPM

EDUCATION

Completed 4 years of High School and received diploma in 2004.Completed 2 years of college at Texas Southern University. Major: Communications/ Journalism TV & Broadcast.

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