Manager Customer Service
Resume:
Blair Edward Jonas
Friendswood
Texas
77546
***********@*****.***
Tel: 281-***-****
Personal Statement
Experienced in restaurant management, bartending, serving, with over 11 years in all positions. Reputation for being a high achiever with a background of professionalism and excellent educational credentials.
A passion for the restaurant & Bar business as a career and reputation for working hard to accomplish all expectations. Team player that takes constructive criticism well and would be an asset to the growth of any restaurant.
Career Objective
To continue my career path in the restaurant industry. I have plans to finish my college education for a bachelor degree in Organizational Management.
Work Experience
Various Projects
Represources, INC, Houston, TX ( March 2011-Present)
Duties include: research on construction projects in Houston area for potential equipment rental, quote delivery, literature supplying, customer relations.
Plastic Injection Engineer
A&M Plastics, Houston, TX
Worked as a part time engineer for a plastics company. Operated a plastic injector machine for creating plastic parts ranging from high cones to golf course hole inserts.
-Open and close factory
-Oder plastic pellets
-Manage, clean, and operate injection machine
Bar Manager
(November 2008 - August 2009)
Skeet’s BBQ & Bar, Pearland, Texas
Bar manager that hired all staff, trained staff, created schedule, managed inventory, created drink specials and menu, closed bar and restaurant, created marketing concepts, calculated all paper work, and ran all reports on P.O.S system .
- Created spread sheet for inventory
- Lowered beer and liquor cost
- Increased sales
- Created drink specials for each day
- Created food and bar snacks
- Created staff schedule
Manager
(January 2008 - December 2008)
Studio Movie Grill, Cypress, Texas
Floor manager that worked and trained servers and bartenders. Coordinated pre-shifts for all staff. Managed labor cost and all paper work. Opened and closed the store.
- Lowered beer and liquor cost
- Trained bartenders
- constructed Knowledge for pre shifts to servers for up-selling food and drinks.
General Manager
(February 2008 - May 2008)
The Wild Geese Tavern, Pearland, Texas
Organized the opening of a new restaurant and bar from the start. Hired and trained the entire staff. Set up all accounts for store, and helped to design floor plan and layout of bar. Wrote the training manual for staff. Created an inventory program for Beer, liquor, and food. Created a daily special menu both food and for bar. Constructed and operated the grand opening of store with ESPN radio. Prepared payroll for entire staff.
- Successful grand opening of restaurant, as the restaurant is still open
- Managed food cost steady at 28%
- Managed beer, and liquor cost at 21%
- Created staff schedule
- Created and wrote Training manual
- Organized events ( ESPN, UFC, Rockets games
- Trained new employees
- Open and close store
- Ran all reports off P.O.S ( Sales, PNls, Batch, labor)
Manager
(October 2006 - January 2008)
Corelli’s Italian Restaurant, Sugarland, Texas
Front of the house manager whom worked with servers, and bartenders. Made schedule for front of the house. Worked the bar if needed. Hired servers and bartenders. Coordinated the training for new staff members.
- Made staff schedule
- Rotated with other manger working front and back of house.
- Trained servers, and bartenders.
- Help to create new wine menu
- Lowered wine cost
Bartender/Server
(August 2005 - September 2006)
Olive Garden, Pearland, Texas
Worked as a bartender for the grand opening of the Pearland location Olive Garden. Help to do inventory on all beer, wine, and liquor. Opened and closed bar. Managed the count of the cash register drawer. Kept continuous labels of date dotes for wine, and mix for drinks. Waited tables when short staff or when needed.
- Earned Head bartender
- enjoyed customer service
- Had a lot of regulars
- Opening and closing drawer always ok
- Enjoyed helping out any way possible
Education
General Studies
Clear Brook H.S., Friendswood, Texas
(August 1996 - May 2000)
Business Management
Kilgore College, Kilgore, Texas
(August 2000 - June 2001)
General Business
San Jac, Houston, Texas
(August 2001 - June 2002)
General Business
Blinn College, Bryan, Texas
(August 2002 - June 2004)
Management Development
Alvin Community College, Alvin, Texas
History
San Jac, Houston, TX (August 2011 present)
(August 2005 - present)
Achievements
I enjoy and have a passion for the business and restaurant industry. I am always looking to better myself and take the next step. In the past two years I have opened a restaurant and bar from the ground up. I enjoy the customer service industry. Both restaurants I opened are still open and going well. I am close to receiving an associate’s degree. I want to continue my school work to receive a Bachelor degree.
- Trainer for servers
- Head Bartender
- Manager
- G.M. and opened store
- Bar Mgr. and help to open bar
- Associates Degree in Management Dev.
References
Upon request
Contact this candidate