Accounts Receivable Customer Service

Candice A. Ravana

***-***-*****************@***.***

Accounts Receivable Professional with responsibility for the entire OTC (order to cash) process flow including: credit approval with review of purchase orders/contracts, invoicing, shipping, collecting, portal access, EDI, reconciling charge backs, cash application, legal placement.

2015-2016 Accounts Receivable, Credit, Collections – Airgas, Inc., Long Beach, CA., Chas. E. Thomas Co. (CET), Assisted with family Real Estate Mortgage business.

2011-2015 National Accounts Receivable Manager – Citizen Watch Co. of America, Inc., Torrance, CA., Fortune 500, Global Manufacturer of Watches. USA Headquarters, Lyndhurst, N.J. Revenue: $252bil, Employees: 17,000.

Facilitated and oversaw the collections of 3500 accounts receivable totaling $300m.

Consulted with sales reps concerning any questions they may have regarding company policies associated with their orders and receivables.

Maintained the automated billing system. Pulled invoices requiring special billing requirements.

Customized invoicing using the portal access for the major accounts, examples: Amazon, Walmart and the Military Accounts. Utilized the EDI transfers of purchase orders and change-orders to match invoices.

Hands-on with 8 team members solving all billing disputes so timely payment was received from all the accounts.

Consolidated all credit information needed to establish or raise credit limits.

Provided Sarbanes-Oxley compliance information.

Composed and published executive reports detailing the company’s financial status and their key accounts.

Bad Debt was consistently reduced to reach the lowest percentage in company history, .01%.

2009-2011 Accounts Receivable Specialist - Farmer Bros Coffee, Torrance, CA. Global Manufacturer of Coffee & Tea. Revenue: $12m, Employees: 2,000. (contract position)

Called, negotiated and collected on 500 accounts nationwide representing $5m.

Worked with 30 company-owned branch offices. The truck driver/sales rep distributed the product, entered new orders, picked up pre-arranged checks and returns for the smaller customers; AM/PM Mini-mart, cafes and restaurants.

Solved specific problems with the specialized sales reps who were assigned the larger accounts such as Target, Wal-Mart and Costco.

Out of 4 contract and 6 regular employees, attained the highest cash collection numbers.

Reconciled remittance information, billing disputes, freight charge discrepancies, shortages to provide order entry specific details to apply the cash.

A/R Manager presented a regular job offer.

2005-2009 Regional Accounts Receivable Manager - Wesco Distribution, formerly Westinghouse, Compton, CA. Fortune 500 Lighting Distributor. USA Headquarters, Pittsburgh, PA. Revenue: $7.5bil, Employees: 9,300.

Hired to establish a new Credit Dept. located in Los Angeles that would directly provide accounts receivable, credit approval and outstanding customer service for the 100 employees at the 10 West Coast branches including the sales reps.

Transferred receivables totaling $250m for 1500 customers from the home office in Phoenix to the new Compton branch office.

Reduced DSO from 75 to 38 days in the fluctuating construction industry.

Using copies of the checks, coded the remittance advice to ensure that the lockbox staff applied the payment properly.

Developed positive customer contacts with personal, onsite meetings including the sales reps and management.

Reviewed in detail the General Contractor’s documents and our Subcontractor’s paperwork.

Processed Preliminary Notices and issued Lien Releases.

Focused on accounts receivable solutions, timely collections and marginal accounts.

Credentials

Experienced with the various payment methods. EDI processing. Cash application.

Analyzed credit information data utilizing Dun & Bradstreet, Financial Statements, Experian, Credit Monitoring and NACM.

Exceptional verbal and written skills.

Composed Accounts Receivable/Credit Department policy and procedure manuals.

Six Sigma, Black Belt, Over-Achiever Award, Corporate ROI Committee, Perfect Audit, Sales Tax Maintenance, Lean Initiative.

Kaizen Facilitator. ERP Conversions. Lien Laws. Legal Accounts. Sarbanes-Oxley.

JDE, MAS90, Citrix, Oracle, Hyperion, SAP, BAAN, AS400, Cforia, Navision.

Education

Bachelor Degree: Economic History, English*** Student President, College of Liberal Arts & Sciences, History Honorary, Student Council, Who’s Who in American Universities & Colleges.

Northern Illinois University – DeKalb, IL.

Graduate Studies, University of CA., San Diego, CA., Editor- NACM Newsletter, Multiple D&B Seminars, Letter of Credit Certification, Classes on Legalities of Lien Laws.

Contact this candidate