Ricardo G. Buderacky

acytq8@r.postjobfree.com

Profile

Professional with international record leading and managing large projects and organizations in the Technology industry specialized in starting geographical dispersed teams and taking them to global performance levels. Innovative, with global strategic vision and customer interaction skills, that produced results that exceeded group and individual objectives. Manager with clear sense of purpose and passion for operational excellence and cultural diversity with strong skills for translating theoretical models into results.

Areas of expertise

Project Management, planning, scheduling and strategic definition of large complex projects.

Leadership and management of organizations ranging from 20 to 700 professionals with backgrounds including R&D, customer support, business analysis and project management.

Start-up and enablement of geographically dispersed teams.

Strategic decision making.

Setting of organizational goals and metrics to meet global performance standards.

Development of management teams focused on Goals and Objectives.

Driving team’s productivity and operational metrics achievement in short time frames.

Determination of service requirements or product specifications for world-wide customers.

Interaction with large corporations and governments in product vendor, service provider and customer roles.

Implementation of initiatives to attract, develop and retain key talent.

Hands-on approach for the resolution of issues.

Exposure to a wide range of technologies and scientific research areas.

Implementation of continuous process and quality improvement initiatives.

Budget management and control.

Professional experience

BUENOS AIRES CITY GOVERNMENT Buenos Aires, Argentina

Director Intelligent Transport System December 2012 to December 2015

Strategic planning and technical design of the Intelligent Transport System for the City of Buenos Aires comprised by 3874 signaled intersections, 5 datacenters, 2 traffic control centers, 35 variable message signs, 150 CCTV cameras, 400 traffic sensors and a backbone network of more than 100 miles of fiber optics network.

Operational goals and KPI definition and monitoring.

Management of large maintenance and upgrade contracts.

Director of ITS postgraduate degree in the Buenos Aires Institute of Technology.

Main achievements:

Total number of failures reduction from 3500 to 500 monthly.

Time to repair reduction from 48 hours to 2 hours.

Expansion of Traffic control center capabilities to include a suite of custom designed and developer mobility monitoring tools and practices.

Implemented SAP in the Intelligent Transport System Department.

Implemented event and crisis processes for the traffic control center.

Led the upgrade of all the traffic controller infrastructure.

Took part of large infrastructure projects.

Implemented continuous improvement and innovation processes.

Designed and conducted the tender offering process for the City Mobility Monitoring Building.

ORACLE Buenos Aires, Argentina

Director - LATAM regional Service Delivery July 2012 to June 2013

Responsible for all aspects of the respective US Client Relations organization, including the direction of department senior managers and their staff.

Translate departmental goals into performance objectives for each line manager and measure departmental and individual performance against plan.

Ensure delivery of post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

You will ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are established and strived for by each team.

AVAYA 2010 to June 2012

Senior Manager, Global Support Buenos Aires, Argentina

Leadership and management of a global customer support organization comprised by 7 Managers and 80+ engineers providing level 3 support globally for AVAYA’s Unified Communication & Contact Center portfolio.

Doubled the team’s productivity in two years and met or exceeded all operational metrics, reaching world class performance levels in C-SAT, NPS, Productivity, quality and other KPIs.

Recruited, motivated and developed a world-class team of employees ensuring resource assignment and support continuity across different customer regions.

Frequent interaction with executives of current customer companies or potential new ones.

Verizon Business Argentina 2007 to 2010

Global Services Manager Buenos Aires, Argentina

Managed multidisciplinary teams (SW Developers, Project Managers, and Business Analysts) of 40+ members distributed in Buenos Aires, Argentina; Guadalajara, Mexico and Colorado, USA.

Achieved a significant increase in the productivity of the teams under my responsibility through process improvements and motivational measures.

Performed the business assessment, design, implementation and maintenance of mission critical projects.

Formed and led the first teams in Guadalajara, Mexico as part of the expansion plan to global locations.

Obtained the IT All-star award for significant project achievement in April 2009.

Siemens Communications / Nokia Siemens Networks Boca Raton, FL

Senior Project Manager 2004 – 2007

Managed multifunctional teams (development, QA documentation, training, System Engineering) comprised by 10 to 40 resources of diverse background and geographic location.

Responsible for planning, scheduling, strategic definition and management of customization and integration of Voice over IP solutions two of which were amongst the ten most important ‘projects for Siemens globally with direct Siemens Board attention.

Led the Siemens Boca Raton Regional Development Center Quality Team, implementing process and business improvement initiatives for the USA development center, receiving three awards of recognition.

Siemens Information and Communication Networks Boca Raton, FL

Senior Engineer - Team Leader 1998 – 2004

Led and was part of more than 10 project implementation teams assigned to the design, SW implementation and test of products encompassing multiple technologies for the US, German and Canadian markets.

Determined together with Project Management and Systems Engineering the requirements, costs and feasibility of features and products for the Siemens PSTN and next generation portfolios.

Overall responsible of SW development, research, design, implementation and test of features in a wide range of technologies (e.g.: VoATM, VoIP, AIN, GETS, DISN-E, E911, GR-303).

Top+ Award in the Asset Management section.

Served as a Member of the Siemens Boca Raton Quality Board from 2000 to 2007.

Siemens S.A. Buenos Aires, Argentina

Senior Engineering 1997 - 1998

Led and participated in the SW development teams for the implementation of products, solutions and features for customers in Argentina, Uruguay, Chile, Peru, Bolivia and Nicaragua.

Interacted with partners in different countries and had temporary assignments in Germany and Portugal.

Responsible for the evaluation, sale and introduction of telecommunication products for the Argentine market.

Education

ITIL Certification Buenos Aires, Argentina – 2010

Postgraduate degree in Project Management University of Wales, Switzerland – 2008

Siemens Project Management Certification (PMBOK) Boca Raton, USA – 2005

Master in Business Administration (MBA) Florida Atlantic University, Florida, USA - 2003

Major in International Business

Electronic Engineer Universidad de Buenos Aires, Argentina - 1996

Major in Telecommunications

Languages:

Spanish: As a mother language.

English: Spoken and written fluently. Resided 9 years in the Unites States.

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