Customer Service Sales

Objectives and Goals: To attain an employment position where I can strive to excel in all my capabilities in order to provide the most outstanding service and execution

Qualifications:

■Extremely organized, proficient at multi-tasking, detail-oriented employee

■Genuine, trustworthy, considerate, ambitious, empathetic person

■Self-starter, self-motivated, independent, creative, out of the box thinker

■Charismatic, dynamic, magnetic personality

■Hobbies include interior decorating, antique collecting and swimming

■Strong interest in the arts, fashion, culture & photography

■Proficient with PC & iOS software, Microsoft Office suite

Work Experience:

Giggle, Inc. New York, NY 10/16 - Current

Customer Service Agent

■Provide outstanding customer service support via phone, email and live chat for top baby clothing e-commerce retailer, including order / return processing, handle general inquiries and complaints, provide status updates and detailed product information and resolve complex issues

■Win customer loyalty by listening attentively, solving problems creatively and using tact and diplomacy to find common ground and achieve win-win outcomes

Internet Sales on eBay & Amazon New York, NY 1/13 - 9/16

Store Owner

Henri Bendel New York, NY 11/11 - 12/12

Sales Associate

■Managed designer jewelry and handbags, scarves, sunglasses, hats, various accessories

■Assisted customers with purchases, along with maintaining exceptional customer service, replenished tables and walls at constant pace, maintained knowledge of all products, continually exceeded sales goals

Gianni Fulvio Lighting Designers & Consultants New York, NY 09/09 - 09/11

Personal Assistant

■Managed appointments per calendar availability, made travel arrangements and reservations, organized events, completed ad hoc tasks and errands, catalogued orders, answered / returned phone calls, paid bills and maintained spreadsheet of expenses, tracked accounts payable and accounts receivable

Hammerstein Ballroom / Manhattan Center Studios New York, NY 11/10 - 9/11

Bartender

■Set up and broke down bar, opened and closed cash register, maintained liability for entire inventory of stock, worked private, high profile, clientele parties for concerts, MTV & Madison Square Garden events

Couture Catering Staten Island, NY 2007 - 2009 Event Planner, Sales & Customer Service Representative

■Assisted owner in off-premise catering operations, handled client and employee logistics

Education:

Sacred Heart University, Graphic Design / Art History Fairfield, CT

Geneva College, Psychology Beaver Falls, PA

Reference: Shauna Suhadolnik, Vice President of Giggle Customer Service – 212-***-**** or ******@******.***

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