Customer Service Office

Jennifer M. Tafoya

*** *** ****** ********, ** 95695 530-***-**** *************@*****.***

General Office Clerk

Professional Representation Outstanding Communication Customer Service Excellence

Qualifications Profile

Self-motivated, reliable, trustworthy professional with over thirteen (13) years hands-on experience in an office environment; Possess a good-natured, cooperative attitude that brings out the best in others; Relate well to people of varied backgrounds, personalities and ages; Strong organization skills; Able to meet deadlines; Team player whose participation promotes a positive, productive work environment

~ Core Competencies ~

• Provide excellent customer service • Enjoy helping people

• Expert on service methods that focus on customer satisfaction and retention

Outstanding communication oral and written • Active listener • Solid leadership abilities

• Well organized • Detail-oriented • Multi-task without compromise to quality or productivity

• Experienced • Answer multi-line telephones • Operate standard office equipment

• Follow detailed instructions • Compile information • Order supplies • File

• Quick, eager learner • Open to new methods • Solutions-focused

• Work well in a fast-paced environment, alone or on a team

• Style based on integrity, excellence and trust

• Interest and pride in work are noticeable

• Achieve results beyond goals

Employment History

Laboratory Assistant, WOODLAND HEALTHCARE, Woodland, CA March 2003 to January 2011

Work according to set standards and procedures; Be precise and thorough when performing tests; Follow and complete workstation checklists; Process and collect specimens; Be familiar and proficient with specialized tools such as versa trek, centrifuge, micro scans and microscopes; Maintain clean, organized, safe work areas.

Medical Records/Admin., CHAPA-DE INDIAN HEALTH PROGRAM, Woodland, CA January 2000 to April 2002

Follow detailed instructions; Demonstrate sound judgment and make good decisions; Operate and control office equipment; Know and utilize a variety of filing systems; Order supplies; Track and maintain records; Answer multi-line phones; Screen calls, respond to inquiries, take messages and forward calls; Process release of information requests and medical/dental registrations; Follow all safety rules and regulations.

Education

Woodland High School, Woodland, CA

• Diploma

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