ALEXANDER KLARMAN

** ****** ** *******, ** ***** acyt9j@r.postjobfree.com

www.linkedin.com/in/alexanderklarman 864-***-****

AUTOMOTIVE QUALITY ENGINEER

OBJECTIVE

Highly motivated quality professional with 20 years’ experience in automotive manufacturing seeking Quality Engineer position. Practical application involving all aspects of quality engineering and supplier quality for high volume manufacturing.

PROFESSIONAL EXPERIENCE

YANFENG AUTOMOTIVE INTERIORS Fountain Inn, SC July 2016 to January 2017 Supplier Quality Engineer

Control quality of product through the development and use of Process Failure Mode and Effects Analysis

(PFMEA), control plans, flow charts and Statistical Process Control (SPC); Maintain adherence to product quality standard for incoming materials and finished goods; Identify and record any problems relating to product, process, and quality system; Coordinate customer approved 3rd party quality system requirements; Initiate, recommend, and provide solutions through designated channels; Verify implementation of solutions to problems; Manage reduction of further processing, delivery, or installation of nonconforming product until the deficiency is resolved; Work with customers and vendors on quality- related issues; Resolve potential quality problems, analyze data and performance of incoming and outgoing products; Develop Quality Manual and Quality Lab set-up; Maintain gauging equipment and document gauges used in facility; Document and organize parts drawings and prints; Compile and review sample submission from vendors; Evaluate supplier PPAP package, maintain QC records (Control plans, Process changes, Quality Alerts, Engineering changes); Incorporate safe working procedures into all daily activities in the facility; Review and coach Quality Techs in accordance with the plant goals and expectations; Perform schedule reviews for Quality Techs as required. ZF FRIEDRICHSHAFEN Mahwah, NJ October 2015 to June 2016 JLR NA Headquarters

Quality Engineer/Resident

First point of contact for the dealership on all quality claims from the final customer, including failure analysis on the vehicles. Travel to retailers on a regular basis to proactively monitor and investigate the product quality and effectiveness of product improvements and assist retailers with difficult diagnosis and repairs, provide training support and assist the retailer in developing the retailer's technical staff. When not traveling, provide technical support via phone to JLR retailers and FSE/AMM and review field reports to identify new opportunities. Lead and assisted with root cause field investigations, either independently or with FSE and JLR personnel. Review repair procedures and advise on service equipment needs. Educate the dealer technicians on proper diagnostic and repair procedures when investigating, to enable the technicians to perform the job on their own in the future. Cooperation with customer to issue TSB’s or service fixes if required. Permanent verification of the efficiency of the containment actions in the field. Data administration, documentation and interpretation of the database. Participate in Customer Quality Meetings for field issues. Study repurchases and trade assisted vehicles and provided recommendations to reduce similar cases from re-occurrence.

ZF TRANSMISSIONS Gray Court, SC October 2010 to October 2015 Supplier Quality Engineer

Coordinate technical activities for purchased components as they affect form, fit, function, cost, and compliance to ZF requirements. Responsible for all vendor related quality issues. Perform quality audits at supplier facilities. Lead and direct in the execution of process controls, incoming inspections, and completion of related supplier development projects; lead plant quality initiatives with teams as needed. Evaluate and resolve issues with day-to-day operations and/or customers as required. Provide technical, organizational, and team leadership for supplier quality engineering and related activities. Work with Purchasing to select and develop suppliers through regular assessment, planning meetings, APQP tools, and plant visitations. Analyze ongoing supplier performance and efficiency through monthly Key Performance Indicators (KPIs) in conjunction with the Corporate Supplier Group. Oversee and review approval process of supplier PPAP’s for Engineering Changes (new and modified parts); interface with plants, projects, and customers as necessary. Monitor supplier rating system and initiate appropriate corrective actions as needed. Perform initial problem investigation and containment activities at the plant or program site for purchased direct materials. Oversee and direct periodic and special surveys of supplier facilities and manufacturing process to determine adequacy and capability of quality control and ability to comply with complete specifications. Initiate supplier-related 8D’s to resolve nonconformance, delivery, warranty and/or other performance issues as necessary; communicate with the relevant QE and/or supplier, and ensure timely closure and effectiveness. Perform and/or direct the inspection of purchased direct materials as needed; support processing and disposition of supplier non-conformances, and initiate supplier charge backs to recover significant costs of quality associated with poor supplier performance by utilizing SAP and other quality tools as applicable. Lead and/or participate in APQP teams to launch new products in accordance with ZF (i.e. supplier development as applicable, internal documentation, supplier- related documentation, gaging requirements, including Run @ Rates, PPAP runoffs, etc.). Track supplier performance by reviewing Key Performance Indicators (KPIs) and implementing other metrics where applicable; measure ongoing performance. Provide tools and for direct reports to achieve goals and receive plant support (in terms of personnel, equipment, training, deviations signoff, etc.). Lead continuous improvement programs and provide support to team efforts. Maintain professional and technical knowledge by attending educational workshops, formal training, reviewing professional publications, establishing and expanding professional networks, and participating in professional societies. Lead departmental compliance with all TS 16949 and ISO 14001 policies and procedures. Inform and develop the required ZF lot/durability testing for purchased components for suppliers and track performance.

REDI-GROUP NORTH AMERICA LLC Greenville, SC November 2009 to June 2010 Supplier Quality Assurance (QMT), Internal Quality Management Parts Analyze supplier capabilities; develop and maintain supplier quality metrics. Perform supplier Quality Systems audits and provide support for supplier Quality Systems improvements. Work with project work teams to define project deliverables, project planning, etc. Develop new work processes, new tools and functional capabilities. Maintain and improve existing quality systems processes. Support the assembly line by answering to all supplier related parts concerns calls. Verify that parts meet the quality specifications. Respond to all quality indicator concerns: 8D’s, QZ, LDP, Road Test and Rework RMU’s / Q-Index, QA’s, aged inventory, PPM vs. non-PPM defects, yard campaigns. VOLKE CONSULTING LTD Greer, SC December 2004 to December 2008 Quality Analysis Specialist

Contracted to BMWMC Engine and Chassis EA/EF, Analysis Center Supported production problem solving activities related to internal quality, ergonomics, and other issues. Investigated root cause of field complaints and prepared a proposal for countermeasures and follow-up. Administered activities to document problem status. Determine whether issue is caused by a supplier, design or process used to assemble. Supported root cause analysis and test counter measures/solutions to confirm issue is solved. Confirmed OBDII communication protocols exist with service industry tooling and on-board emission related testing is being performed by control units and non-diagnostic information, that is required, is present. Conducted random induction of failures into pre-released SW in vehicles to confirm required faults are set and supporting information is accurate. Investigated of non- induced failures to confirm accuracy on series vehicles. Monitored and tracked all dynamic functions by screening vehicles in different test environments and documenting under strict guidelines. AEROTEK CE Greenville, SC November 2001 to August 2003 Application/Quality Engineer OBD-EOBD

Contracted to BMWMC Engine and Chassis EA/EF, Analysis Center Tested, evaluated and confirmed pre-release/release software (MS43, MS45, DDE4, DDE5, ME7, and ME9), hardware (Bosch and Siemens) control systems, application data, engineering process changes and deviations for all engine management systems. Familiar with SAE Communication Standards (J1939), Matlab/Simulink. Knowledgeable of the QS 9000, ISO 14000 and TS16949 quality systems. Identified, analyzed, and documented defects, questionable functions, errors, and inconsistencies in software program functions, outputs, and content. Initiated standards and methods for inspection, testing and evaluation utilizing knowledge in engineering fields such as electrical and mechanical. Familiar with PPAP, SPC, DOE, 8D processes, and root cause analysis. Analyzed, evaluated and diagnosed performance issues on 6 cylinder (M54), 8 cylinder (M62 and N62) and diesel (M57) engines. Conducted and evaluated tests on vehicles to evaluate engine exhaust emissions. Responsible for creating tasks and charts, managing programs, projects, and presentations and training the less senior engineers, technicians and interns. Provided superior automotive assistance to the EA/EF (Engine and Chassis), TS-4 (Process), TS-M-2

(Supplier Quality), and TS-H-5 (Environmental) engineering groups. Assisted in the design and development of electronic control systems for gas and diesel engines. This includes the integration of modules, sensors, actuators, and control software into engines and vehicles. Collaborated on ‘A’ rank issues in production and supplier lines. Specialized in areas of quality control such as incoming material, product evaluation and reliability, and inventory control. Performed failure analysis of engines and engine management system warranty parts from dealerships in EU and US. EDUCATION:

Bachelor of Science in Interdisciplinary Studies with an emphasis in Computer Information Systems. University of South Carolina Upstate, Spartanburg, SC. Associate of Industrial Technology Degree (GM Automotive Technology) Greenville Technical College, Greenville, SC.

SKILLS:

Computer experience: SAP, AutoCAD, MS Visio, Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), CAN-bus. Automotive application and data acquisition tools: INCA, WINKFPT, ADAT-B&S MultiData, ETAS-ETK, Vector CANalyzer, Flex-Ray, automotive application software/hardware and OEM and aftermarket specific automotive scan tools.

CERTIFICATIONS:

ASE Certified, 1995, 1996 (Brakes, Suspension and Steering), Lexus Factory Certified 1998, Chrysler Factory Certified 2001 (Silver); IM/EPA Certified 2002, BMW Basic Statistics (SPC), BMW B1, B2 Driver Training, BMW SAP Training, VDA 6.3 Auditor

PROFESSIONAL MEMBERSHIPS: IEEE, IATN, SAE, ISA, ASQ