Manager Customer Service

Rosemary Valentin

College Graduate

Fern Park, FL

**************@*****.*** - 407-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Assistant Property Manager

CLK Multifamily Management - Orlando, FL - December 2016 to Present

-Succesfully assist property manager in the day to day operations of 288 units;

-Aggressively collect and process rent payments along with security deposits via AMSI through esite;

-Issue and post demand notices due to non-payment;

-Refer past due accounts to legal for eviction;

-Prepare and refer delinquent accounts to collections;

-Construct and distribute memorandum as needed;

-Schedule maintenance routine repairs as well as follow up on corrective action with maintenance personnel;

-Track and monitor weekly and monthly management reporting;

-Effectively respond to resident inquires by providing solutions;

-Work with property contractors to ensure timely completion of repairs;

-Mentor office staff while overseeing the learning and renewal process Assistant Property Manager (Part-time)

Hallmark Management, Inc. - Kissimmee, FL - August 2015 to October 2015

• Processed apartment applications;

• Ran criminal, credit & background checks;

• Processed work orders for distribution;

• Conducted apartment inspections;

• Composed correspondence to residents;

• Rent collection and weekly bank deposits;

• Established in-house payment agreements;

• Maintained utility log;

• Tracked tenant renewals and certifications;

• Responded to and addressed tenant inquiries, concerns and complaints accordingly;

• Assisted with renewal and certification;

• Heavy phone, filing, fax, copy and electronic mail Property Manager

SBCMC - Bronx, NY - April 2013 to December 2014

• Responsible for the daily maintenance and operations of 14 Rent Stabilized Tax Credit buildings;

• Removal of ECB, HPD & HQS Violations;

• Inspected grounds on a daily basis to ensure buildings were kept up to par;

• Processed initial and annual recertifications;

• Renewal of all DHCR leases;

• Lease up of Tax Credit/HOME units as per HPD guidelines;

• Completion of annual rent registrations;

• Completion of move-in and move-out inspections within 30 days of notice;

• Corrected past LIHTC audit findings and submitted corrections to regulatory agencies accordingly;

• Oversee the A/R department to ensure rent payments are posted on a daily basis and necessary adjustments are made;

• Charged and reversed tenant accounts through Yardi voyager accordingly;

• Reported monthly deliverables during manager's meetings;

• Prepared legal notices for distribution;

• Tracked rental arrears semi-monthly and referred delinquent accounts to attorney;

• Prepared manual breakdowns to discuss arrears with tenants;

• Maintained short in-house payment agreements when needed;

• Supervised 5 32BJ Union superintendents & 6 office support staff;

• Conducted staff assessments and distributed job descriptions;

• Worked closely with executive and managerial personnel on a daily basis Occupancy Specialist

Winn Residential, LLC - Bronx, NY - December 2011 to April 2013

• Processed annual income certifications and interims for HUD Project-Based Section 8 buildings;

• Resolved all EIV income discrepancies and ensured payment plans are established;

• Prepared and distributed of lease renewals per Rent Stabilization Rules and Regulations;

• Ensured internal and external wait lists were maintained appropriately;

• Interviewed prospective applicants for occupancy as per LIHTC/HUD Regulations;

• Submitted annual DHCR Rent Registrations;

• Assisted with the relocation process while buildings were under rehabilitation/construction;

• Maintained resident files in accordance with company policy and procedures;

• Current knowledge of applicable state/federal and local regulations to ensure properties were kept in compliance;

• Liaison with city agencies to rectify tenant accounts and ensure payment of subsidies;

• Edited and created lease charges to reflect the correct rent as set forth per building requirements and subsidies.

• Issued credits and reversed charges as necessary;

• Created Purchase Orders for office supply inventory;

• Completed move-in and move-out inspections;

• Sent correspondence and memos to all residents;

• Handled all telephone inquiries and walk-in complaints. Assistant Property Manager

Phipps Houses Services, Inc - Bronx, NY - October 2010 to December 2011

• Supervised and trained administrative staff of 5-recertification specialists and clerical staff;

• Developed and presented weekly staff meeting agendas;

• Delegated weekly and monthly tasks/deadlines. Track progress and assist as needed;

• Handled all aspects of annual Management & Occupancy Reviews by the current Contract Administrator- CGI;

• Conducted unit inspections and walk through of development on and annual and move in basis. Responsible for all inspections conducted by external government agencies such as HPD as well as court ordered inspections;

• Mitigated any and all open building violations. Work directly with maintenance staff to ensure findings have been corrected;

• Key player in management and board meetings. Assist executive staff and attendees. Maintain the minutes which is disseminated the week of the meeting;

• Collected rent and commence non-payment and drug holdover proceedings for all 731 project based Section 8 units;

• Approved all annual certifications;

• Utilized EIV for fraud investigations, household members, income reporting/discrepancies;

• Liaison between management and HUD OIG (Office of Inspector General and NYPD for fraud and criminal investigations;

• Issued correspondence and memorandums to tenants regarding: emergency access, repairs, lease violations and daily maintenance related issues;

• Addressed tenant inquiries on a daily basis;

• Referred the elderly and disabled to appropriate social service agencies such as APS-Adult Protective Services, HELP USA (Eviction Prevention) and Legal Aid. Recertification Compliance Specialist

Prestige Management Inc - Bronx, NY - December 2008 to October 2010

• Annual recertification and processing of all (LIHTC) and HOME units;

• Reviewed files and completed tenant documentation necessary for the move-in/move-out

• Conducted interviews with prospective applicants;

• Electronically tracked and logged all applications in accordance with fair housing regulations;

• Daily use of MDS applications (Multi-family Data entry Systems);

• Key organizational contact/liaison for HPD and NYCHA;

• Completed Section 8 and DRIE/SCRIE applications;

• Processed and maintained DHCR leases and registration of all low income units annually;

• Recorded tenant inquiries and maintenance requests. Administrative Assistant/Recertification Specialist South Bronx Community Management Company - Bronx, NY - April 2005 to February 2008

• Trained and supervised administrative staff and summer interns;

• Met with superintendent staff weekly and supervised progress and performance reports;

• Processed annual recertification of all low income and tax credit portfolios;

• Interaction with executive and managerial personnel on a daily basis;

• Sole contact with regards to funding agencies such as LISC and HPD;

• Screened and directed all incoming resident inquiries and concerns;

• Responded to resident concerns/inquiries within deadlines;

• Tracked, trended and managed various subsidized programs such as Section 8 and SCRIE;

• Certified in boiler operations from the Association of Energy Affordability;

• Participated in industry trainings and workshops;

• Assisted homeless clients as well as Hurricane Katrina victims in obtaining affordable housing;

• Assisted legal department-arrears, non-payment, holdover, evictions;

• Represented management in housing court for Landlord /Tenant cases;

• Worked closely with attorney and paralegal to resolve cases;

• Maintained DHCR leases as well as annual apartment registrations for over 70 buildings;

• Troubleshooter, resolved daily property management issues;

• Interfaced with maintenance and superintendent staff on a daily basis;

• Heavy computer, heavy paperwork, phone, filing and fax work. EDUCATION

Bachelor of Arts in Psychology

Ashford University

2016

Associates in Liberal Arts

Boricua College - Bronx, NY

June 2003

SKILLS

Microsoft Excel (5 years), Outlook (5 years), Microsoft Office (5 years), Microsoft Word (5 years), Customer Service (10+ years), Yardi (5 years), Computer Literate (10+ years) CERTIFICATIONS/LICENSES

RAM Registered Apartment Manager

January 2013

COS-Certified Occupancy Specialist

May 2011

TCS-Tax Credit Specialist

April 2011

ADDITIONAL INFORMATION

SKILLS

• Yardi Voyager, Onsite, Blue Moon, AMSI, YieldStar and MDS Property Management Software

• Extensive Outlook & Calendar, Word, Excel, Access, Publisher and PowerPoint

• Bilingual in English and Spanish

Contact this candidate