MELANIE W CRAIG

**** ****** ** ******* ** *****

386-***-**** acyt86@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Accomplished and articulate professional with a coaching stylistic approach to management. Have over 20 years of experience. Decisive, solutions-focused, and results-oriented leader skilled in Medical Software Training initiatives, business operations, project management and migration initiatives. With my progressive leadership experiences . Have large teams up to 42 direct reports. Been an imperative part of the implantation process from the project management to the Go Live Support. Proficient in Word, Excel, PowerPoint, Quadra Med's Affinity, AllScripts, E-mon, E-transcribe, NetScript, Acusis, Cerner, Sovera, Sunrise XA, GE Centricity, Kronos, PeopleSoft, Crystals, Gems, MC400, Storan and adept to learn and comprehend new applications, as introduced. Knowledge in care management and revenue cycle management in the healthcare field. QuadraMed’s Quantum encoder, which is an Internet-based application. Helped with updates on components of CMS and meaningful use. Also have trained and analyzed on Allsripts, Nuance E-Transcribe, GE Centricity. I have been 6 implantation projects from Project Management to Go Live and maintenance. QuadraMed Affinity(R) Patient Charting have implantation, upgrades, analysis, and Administer. I trained End-users and trainers for 3 large facilities on all aspects of the EMR for all new employees. Trained in the new ICD-10 guidelines through AHIMA.

EXPERIENCE

Healthcare Consultant Sept. 2015 to Current

Melanie Craig Consulting 386-***-**** 2941 Higate Dr., Deltona, FL

Project Management

Forecasting

Corresponds With Administration*

Training Regional Staff

Bookkeeping

Troubleshooting

Regional Training coordinator March 2015 to Sept. 2015 ( Contract)

CSI Healthcare IT 855-***-**** 9995 Gate Parkway North, suite 190

Managed All Project Statistics

Responsible for 8 Facilities Training

Provided Logistical Support

Coordination of Approximately 11, 000 Employees Training

Administered Classroom Training

Troubleshoot Logistical Issues

Compiles Daily Compliance Totals

Works Directly With Project Team Regional Coordinators Regional Trainers SME Project Leadership

Helped Organize, Run, and Support “Go Live” at 8 Facilities

Analyst II Aug 2013 to December 2014

Florida Hospital Flagler 386-***-**** 60 Memorial Medical Pkwy, Palm Coast, FL 32164 Coast

Exceeds Productivity Expectations

Analysis of Medical Records

Quality Review

Accurately Assigns Deficiencies

Maintains Documentation TAT

Trained Physicians on EMR

Administered Statics and Reports

Program Management Auditor/Analyst Nov 2012 to July 2013

Florida Healthcare Plan 386-***-**** 1340 Ridgewood Ave, Holly Hill, FL 32117

Developed Claims Audit Team

Created Training Material

Managed Regulatory Compliance

Liaison to Providers and Insurance

Education on Coding Changes on ICD-9, ICD-10

Developed Function-Specific Orientation and Training Programs

Health Information Management Operation Manager July- 2003 to May 2012 Arnold /Winnie Palmer Hospital Orlando Health 321-***-**** Orlando, FL 32911

Management of 26 Direct Reports

Responsible for On-board Training

Handled HR Functions for Staff

Continuous Communication with Chief Financial Officer Department Staff Physicians

Waterfalls Project Management Style

Implement and Updates for Sunrise (All Scripts)and GE Centricity Nuance E-Transcribe Epic Sovera

Administered Coaching for Staff

Monitored Departmental Expenditure

2007-2008 Walt Disney World Resort/ Research Analyst I

2002-2003 Advanced Dermatology/ Patient Care Coordinator

2000-2002 CuraScript Pharmacy/ Managed Care Coordinator

1999-2000 United States Department of Commerce/ Administrative Assistant

EDUCATION

Aug 2008- Jan 2011 Regis University Denver, CO

BACHELOR OFSCIENCE IN HEALTH INFORMATION MANAGEMENT/ Healthcare Informatics

Aug 2008-J 2006 Saint Leo University St. Leo, FL

A.S./Healthcare Administration

2004-2006 Brighton College Dayton, OH

CODING DIPLOMA

CREDIENTIAL RHIA/ AHIMA# 1382767

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