Lisa Katzenberger

*** ***** ****** ** ******, IL 60525

acyt5j@r.postjobfree.com 708-***-****

www.lisakatzenberger.com

Summary

Writer and editor with more than 15 years of experience in the business and creative writing worlds. Worked across many

industries as a freelance writer, social media manager, editorial assistant, and technical writer. Proficient in Microsoft Office

suite of applications and Chicago Manual of Style. Strong business knowledge balanced with an artful eye for words.

Experience

CompTia (September December 2016)

Technical Editor

Edit IT exam certification questions for accuracy and clarity, rewriting to improve readability.

Proofread all exam questions for proper grammar, punctuation, spelling, and sentence structure.

Vacations by Rail (May 2016 present)

Copywriter

Write copy for travel itineraries used in brochures and web content. Wordsmith existing itineraries for clarity.

Research vacation sites and generate copy describing unique sightseeing features and activities.

RyTech (May 2016 November 2016)

Content Writer

Develop content for client's LinkedIn, Facebook, and Twitter feeds, highlighting trends and news in their industry.

Write client blog posts that feature client's services and provide industry-related information.

Literary Mama (January 2015 present)

Editorial Assistant

Copyedit and proofread all Fiction and Creative Nonfiction pieces prior to publication, checking for proper grammar,

punctuation, spelling, and sentence structure.

Upload final versions of stories and essays to WordPress, insert photos, and verify proper format and layout.

Ensure author's work adheres to Chicago Manual of Style conventions and Literary Mama Style Guide.

Update author's bio to include ISBN links to IndieBound and hyperlinks to any pieces published online.

The CARA Group, Inc. (November 2012 present)

Technical Writer at RRDonnelly

Updated the Business Objects Data Services (BODS) Designer users guide, which provides instructions for List Services

Representatives to cleanse address lists

Utilized BODS Designer to identify changes in latest system release including importing format files, updating Work Flows,

creating Global Variables, performing Schema Mapping, and running NCOA and CASS cleanses

Revamped users guide introduction to provide a broad overview of BODS user interface with screen callouts

Technical Writer at McDonald's Corporation

Updated training materials for Jim Skinner Leadership Institute's Advanced Director Program

Created Facilitator's Guide, Participant's Guide and PowerPoint presentations

Compiled business issue point of view documents into Executive Dialog books for reference during presentations

Clique Social+Design (October 2015 February 2016)

Social Media Manager

Wrote blog posts in client voice and published content via WordPress using SEO optimization

Managed calendars for posting on client's social media accounts including Facebook, Twitter, LinkedIn, and Pinterest

Scheduled social media posts on behalf of clients via HootSuite, Tweetdeck, and Agorapulse

Nielsen (February 2003 May 2008)

Training Manager

Developed training materials and hands-on class exercises, customizing materials according to client-specific data

Reviewed Instructor Led Training materials to ensure content properly identified and assessed learning objectives

Traveled to client sites to deliver training sessions for both internal Client Service users and external customers

Edited all Adobe Captivate eLearning materials for proper layout, simulations and assessments

Director of Product Management

Created documentation plan for Technical Writer, reviewing and proofreading all online help materials and release notes

Set direction and vision for web-based software, defining requirements for Application Development, Architecture, and QA

Designed user interface, functionality, release schedule, and marketing plan of new web-based mapping application

Demonstrated product to potential clients at user conferences and expos, and support sales calls as needed

Managed product backlog and work with Project Management Office to set priorities for upcoming development cycles

Worked with marketing team to communicate new product launches to users

Senior Technical Writer

Created online help for internet-based marketing information product, including prompt-specific help and report previews

Created webhelp files for systems asset managers, documenting best practices and instructional procedures for end users

Managed communication of product updates among marketing, training, and technical support teams

Designed and led training sessions for both internal Client Service users and external customers

Click Commerce (March 2001 February 2003)

Senior Technical Writer

Developed training materials for customer classes, including PowerPoint presentations and student exercises

Performed Relationship Manager training for customers, including both end users and internal managers

Created end-user and system administrator documentation for channel management enterprise software

Used RoboHELP Enterprise to generate multiple online help systems for the Click Commerce Developer Network

Updated FrameMaker template, adjusting master page layouts and paragraph catalog definitions

YesTrader, Inc. (August 2000 March 2001)

Technical Writer

Responsible for design and development of all users guides for electronic trading software

Designed and developed online help for all applications using RoboHELP and RoboHTML

Created quick reference guides which included screen shots with callouts, abbreviated text, and a list of keyboard shortcuts

The CARA Group, Inc. (November 1997 August 2000)

Instructional Designer at 3Com

Designed student workbook used in self-guided training course for Customer Support Agent new hire training

Customized and delivered training on e-mail support system for online customer support agents

Participated in Accomplishment Based Curriculum Development training and applied the ABCD methodology

Performed a Diagnostic Front End Analysis of Online Customer Support to identify deficiencies and recommend solutions

Instructional Designer at Allstate Insurance

Redesigned, reformatted, and revised existing training materials using the Info-Mapping strategy increasing the ease of use

and effectiveness of the materials by workshop participants

Developed templates and style guidelines in the Info-Mapping format to ensure consistency of style for future revisions

Tellabs Operations, Inc. (May 1996 November 1997)

Technical Writer

Produced end-user documentation for the companys largest product line, including descriptive and procedural manuals

Developed Installation, Testing, Upgrade, System Reconfiguration, Maintenance, and Troubleshooting procedural manuals

Gathered information from content specifications, engineering specifications, and interviews with subject matter experts

Education

Northern Illinois University, B.A. Journalism (1996)

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