Customer Service Manager
Resume:
Cassy Gebben
*** ******** *** ********, ********* 53188 ************@*****.*** 262-***-****
OBJECTIVE .
I am looking for a career in account management and digital marketing that will utilize the skills and passion I have acquired in past work experience and allow me to continue my growth and development in the field.
EXPERIENCE
Beyond Private Label Pewaukee, Wisconsin January 2014 – Present
Partner Account Coordinator
Within two years, I grew from a customer service representative to senior account manager to Partner Account Coordinator. I am currently responsible and accountable for all aspects of development, timelines, quality assurance and final delivery of all digital products to a partner and their customers. As Partner Account Coordinator, I serve as the liaison between account, design, development, content, SEM and SEO teams for all project scheduling, tracking, quality and status. I also work directly on large web development products and am in charge of managing SEM campaigns with some of our largest customers.
In addition, I work on the communication, coordination, and strategic sales development directly with a partner's sales associates. I am the primary point of contact for new partner on-boarding and training, along with answering to all current digital sales reps when they need assistance with prospective clients, quotes on custom websites, escalated issues and troubleshooting, and any and all other needs related to the company's digital products.
Benedict Center Milwaukee, Wisconsin October 2013 – March 2015
Administrative Assistant/Re-entry Tutor
I began working in the office to assist with scheduling appointments, managing and distributing internal information and coordinating placements for women entering the program. I soon became invested in the women at the center, and began to tutor those who entered the Re-entry program. This consisted of working daily with women studying for their GED and training them on Microsoft Office, test-taking, and studying.
EDUCATION
University of Wisconsin-Milwaukee Milwaukee, Wisconsin May 2013
Bachelors of Letters and Science - History
PROFESSIONAL REFERENCES
Justin Hagan
Manager of Digital Fulfillment of BCI Media
*****.******@*****.***
Sandra Blount
Former President of Rix Communications
***********@*****.***
Jennifer Zieger
Customer Service Fulfillment Manager at DirectWest, Mysask411
****.******@*****.***
SKILLS/ACCOMPLISHMENTS
Mastered domain and email hosting troubleshooting
Google AdWord Certified
Excellent managerial skills and work ethic
Comfortable creating and implementing new procedures and adjusting internal strategies when prompted
Have developed and executed successful webinars and training modules to over 100 sales reps
Successfully managed active campaigns and devised new campaign strategies for small business owners
Proficient in Microsoft Office, Adobe Acrobat, CRMs, Basecamp, Google Analytics Reporting
INTERESTS
Monitoring and Managing SEO/SEM Campaigns
Account Management
Marketing Solutions for SMBs
Project Management
Team Leadership
Contact this candidate