Cynthia Bettin

Email: acysv9@r.postjobfree.com Phone: 402-***-****

***** **** ****** *****, ******** 68116

EDUCATION CERTIFICATIONS

University of NE- Lincoln *First Aid/CPR/AED

Southeast Community College *Licensed Assisted Living Administrator

Major: Licensed Practical Nursing *Licensed Practical Nurse

PROFESSIONAL EXPERIENCE

The Waterford Assisted Living at Roxbury Park & Miracle Hills, Omaha, NE, Sales Director? (2015-current)

? Responsible for occupancy and outreach with SW at Rehab, Hospitals, and Referring Agencies to drive referrals

? Plan and assist in implementing Marketing Events on site

? Create Email Blasts monthly for Prospects to be informational and/or invitational

? Initiate communication and relationships with a new Lead quickly from the time of referral with a goal of setting up a Tour, receiving a Deposit, resulting in a Move In. All Leads are tracked in REPS until Move-In or the Lead is Lost.

? Meet expectations of a minimum of 400 touches per month.

Lakeside Village, Omaha, NE, Assisted Living & Memory Care Manager (2009-2015)

? Managed a Direct Care staff of 30, while building a Culture aligning with CHRIST Promises, owning their own practice, and valuing their input for process improvement.

? Provided services for residents according to Individualized Care Plans and State regulations in Assisted Living and Memory Support, building an environment that valued their input to create a community that enhanced their experiences resulting in improved Resident Satisfaction Scores.

? Responsible for managing the budget for Assisted Living with positive outcomes, exceeding budgeted earnings and ranked #1 within the Company.

? Kept a State Readiness Book updated with Data that is required by State Inspectors, passed Inspections each time without deficiencies, one Five Year, one Random, and one Complaint Driven inspection.

? Managed schedules, time off, unexcused absences, and completed payroll every two weeks.

Waterford Assisted Living, Omaha, NE, Director of Resident Care (2005-2009)

? Provided services for residents according to Individualized Care Plans and State regulations with Quarterly Reviews completed with residents/families.

? Responsible for managing Direct Care staff of 15 and the budget for Direct Care staff and related supplies.

? Assisted with tours for prospective clients, marketing to referral sources, and participated in community events

PSI Healthcare, Omaha, NE, Branch Operations Manager (2000-2005)

? Started as a Patient Care Advocate. Promoted into Sales & Marketing, Assistant Manager of Operations, and in March of 2003 was named Branch Operations Manager.

? Managed a multi-disciplinary staff of 10 providing DME services to include Sales, Customer Service, Clinical, Delivery Techs, and Warehouse/Inventory.

? Managed staff hours and inventory within budget and bonus received annually for producing positive results.

First Choice Healthcare, Omaha, NE Intake Coordinator (1997-2000)

? Responsible for intake of complete, accurate information, verification of insurance, and case management of care provided to ensure clean billing.

? Grew this position from 4 intakes per week to 40 per week in 3 years by creating a consistent loyal referral base.

? Excellent customer service provided to both internal and external clients.

Apria Health Care, Omaha, NE Clinical Specialist_ (1989-1997)

? Set up of Durable Medical Equipment (DME) within the client?s home setting, instructions given with return demonstrations required to assess understanding. DME to include Apnea Monitors, Phototherapy, Food Pumps, Oxygen, Nebulizers, & CPAP.

? Follow up provided, as appropriate per type of DME, to assure therapeutic functioning of equipment as well as user compliance.

? On Call responsibilities for troubleshooting failure of DME.

? Visited Clinics and Hospitals with Sales to provide In-services for CEUs.

? Obtained CPR Instructors Certification and taught Infant CPR with Apnea Monitor set ups.

Immanuel Medical Center, Omaha, NE LPN (1981-1989)

? Responsible for Direct Patient Care in an Acute Care setting.

? Worked Med/Surg/Oncology, Rehab, Extended Outpatient, ICU, and Chemical Dependency.

? Worked all three shifts

? Started and facilitated a Nurse?s Support Group

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