SalesForce

Ryan Steinberg

CRM Consulting New York, NY 845-***-**** *.***********@*****.***

Summary of Experience and Qualifications

Experienced Business Analyst with 10+ years of experience in IT Consulting and management of CRM projects

Adept in CRM business processes applications including Siebel 7.x, 8.x, and Salesforce across all key entities

Proficient in utilizing SDLC and worked through full life cycles of package, custom software implementations & upgrades using Waterfall & Agile methodologies

Worked across several industries within Deloitte and TCS including Healthcare and Life Sciences (Johnson & Johnson), Consumer and Industrial Products (Siemens Medical, Lexmark), Public Sector (New York State Justice Center, DoITT), Financial Services (JP Morgan, Citibank) and Automotive (Fiat Chrysler)

Professional Work Experience

TATA CONSULTANCY SERVICES Oct 2016 – Present

Senior Business Analyst: Salesforce Practice

Leading Salesforce work streams and defining business processes

Coordinating, building and demoing proof of concepts for clients looking for CRM solutions

Leading JAD and work sessions with clients and other key stakeholders

Working with on-site and off-shore resources to ensure timeliness and quality of deliverables

DELOITTE Sept 2011 – Sept 2016

Senior Consultant: Deloitte Digital and Customer Solutions Management

Lead projects and work streams while streamlining business processes for clients resulting in increased revenue and efficiency

Earned multiple Applause Awards for recognition of excellent work performance consistently on projects from leadership

Independently managed and co-authored Siebel-Correspondence-BIP whitepaper that details a custom solution that will be the new standard in Oracle’s software packages

Implement effective solutions for client’s most complex requirements throughout their software enhancements, new implementations and assessments; involved in 3 Salesforce full lifecycle implementations

Lead functional teams to deliver high-quality solutions by creating, tracking and delivering project plans and functional deliverables for both Salesforce and Siebel

Provide clients with the ability to manage their projects by developing training curriculum around project management and SDLC

Track record of meeting client’s goals through conducting requirement gathering and JAD sessions, prioritization, and mitigating risks and issues in both Salesforce and Siebel environments

Ensure client’s full comprehension and proficiency of solution by administering UAT and UET

Develop comprehensive and transparent status reports to SME’s and Directors

Client engagements include: Johnson & Johnson, Citibank, JP Morgan Chase, Lexmark, Citibank (detailed list attached)

LIMA CRM July 2005 – Aug 2011

Met client’s needs by managing functional and testing work streams for their CRM packages implementations. Engagements included:

DEPARTMENT OF INFORMATION TECHNOLOGY AND TELECOMMUNICATIONS (NYC’s 311) Mar 2011 – Aug 2011

Business Analyst / Design Team

Designed an enterprise solution to handle inbound correspondence from the web, email, and mail with a method to create and track outbound correspondence as requested by several NYC agencies

Lead Design for the overall correspondence solution that is utilized by over 20 NYC agencies

Conduct JAD sessions, requirement analysis, prioritization, and creation of design documentation

Ensure quality build and testing of end product by reviewing documentation with development and testing teams

SIEMENS MEDICAL Dec 2007 – Feb 2011

Business Analyst and Testing Lead

Facilitated upgrade from Siebel 7.5 to 7.8 and later additional enhancements customization

Manage requirement gathering, key business decisions, and process documentation through JAD sessions with SME’s from US and Germany

Deliver high-quality solutions by creating use cases and functional specs for development and testing teams to leverage

Streamline and coordinated processes for regression testing, UAT, and UET between multiple regions while meeting tight deadlines

Supervise and conduct bi-weekly review meetings where software was demoed for SME’s

Professional Affiliations/Certifications

Salesforce Administrator Certification

Big Machines BMI Yellow Belt Certification

Skills and Expertise

CRM, SDLC, Waterfall, Agile, Scrum, IT Strategy, Management Consulting, Business Analysis, Siebel, Salesforce.com, Cross-Functional Team Leadership, Business Process Improvement, Business Process Re-engineering, Process Optimization, Business Intelligence, Business Transformation, Project Management, Program Management, Risk Assessment & Management, Requirement Gathering, Requirement Traceability, Quality Center

Education

Fairleigh Dickinson University

Masters of Science, Electrical Engineering

Bachelors of Science, Electrical Engineering

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