Manager Customer Service

Carlos Daniel Garcia

**** ** ***** **. ***. ***. 786-***-****

Miami, Florida 33186 ********.******@*****.***

Education:

Bachelor s Degree in Law and Trade Negotiations. Havana University, 1983. GPA 4.88/5.00

Hotel Room Division Management. Comodoro Hotel Tourism School Center, 1989. GPA 5.00/5.00

Enterprise Behavior Course. Havana International Convention Center, 1997. GPA 4.71/5.00

Cultural Management Diploma. Cuban Ministry of Culture, 2003.

International Purchaser Course, Cuban Foreign Commerce Institute, 2005. GPA 4.92/5.00

International Purchaser Degree, Cuban Foreign Commerce Institute, 2007. GPA 5.00/5.00

Expertise Areas:

Business Administration and Marketing for Hotels, Restaurants, Tourism Programs and Hospitality Business as well.

Customer Services and Satisfaction.

Booking and Contracts.

Cleaning Services and General Supervising.

Work Experience and Positions:

Superior Covenant Cleaning Services, Inc. at UPS in MIA. Miami, Florida / May 2014 – Oct 2016.

Position: Office Manager, General Supervisor and Company Coordinator (authorized signature) for MDAD, CBP, MIA.

In charge of the paperwork of applications, ID Badges, Monthly and Quarterly Report for MDAD and MIA.

Control of Janitors and Schedules, Payrolls and Payments for them.

Confection of contract proposals for Providers and Supplies.

Cleaning Services Training Course for Janitors.

Control of Products, Equipments and Supplies.

Larios on The Beach Restaurant. Miami Beach, Florida /May 2015 – Jan 2016.

Position: Host.

Cheerfully greet guests, take them to their table and provide them with menus of food and drinking’s.

Monitor the table rotation and control the number of tables for keeping a balance among servers.

Customer Services and Reservation Coordinator for events.

Track of which tables are cleaned and available for new guests.

Answer the phone, take reservations and book them into the Opentable system.

Suites del Angel Hotel. Mexico City, Mexico / Jan 2013 - Nov 2013.

Position: Front Desk Agent and Reservation Clerk.

Manage the registration process. Handle guest check-ins/outs appropriately.

Operate hotel switchboard, take calls and provide information and transfer calls. Take reservations over the telephone, through emails and in person.

Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions. Concierge, Compute bills and take payments.

Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.

General Supervising.

Huron Azul & Calle 10 Private Restaurants. Havana, Cuba / Oct 2010 – Dec 2011.

Position: Managing Director

General leading and supervising all activities of these private restaurants.

Confection of contract proposals for Providers of Food & Beverages, Restaurant Menage and furniture.

Control and allocation of budgets, wages and payments.

Control of Products and Supplies.

Paradiso Travel Agency. Havana, Cuba / May 2005 - Oct 2010.

Position: Sales and Marketing Manager.

Tourism Programs and development strategies for the enabled promotion of international tourism.

Travel Agency Forecast and Budgets. Managed tourism budget and ensured its effective use.

Yearly participation in International Fairs (ITB Berlin, March 2007-09 and WTM London, Nov. 2007-10)

Palco Hotel. Havana, Cuba / Dec 1998 - Feb 2005.

Position: Room Division Manager.

Manager for the Front Desk, House Keeping, Laundry and Maintenance Departments.

Control and allocation of budgets and payments for supplies in the Room Division Area.

Managed all teams and supplies required for the hotel necessities according to its facilities.

Melia Cohiba Hotel. Havana, Cuba / Nov 1997 – May 1998.

Position: Room Division Manager Training.

Rotation, Training and getting experience in every department of Room Division as Front Desk, Back Office, Reservations, Customer Service, Concierge, House Keeping, Laundry and Hotel Maintenance. Budgets of products, paperwork and reports of each department.

Training as MOD for leading the hotel in the absence of the GM.

Comodoro Hotel & Cabanas. Havana, Cuba / Jan 1996 – Oct 1997.

Position: Cabanas Front Desk Manager.

Directly supervise all front office personnel and ensure proper completion of all front office duties, Supervising Check-in and Check-out of VIP`s and Groups from Travel Agencies and Customers of Conference and Events.

Direct and coordinate all activities of the front desk, reservations, guest services, and telephone areas, Keeping close relation with Housekeeping Department.

Prepare daily and monthly reports and budget for front office department according to the Cabanas necessities.

Cubanacan Hotels Group. Havana, Cuba / Jun 1985 - Dec 1995.

Position: Touristic and Commercial Dept. in three positions in these 10 years.

Developed several administrative information reports and forecast with its appropriate analyzed data reports for every hotel of the Cubanacan Group.

Reservation and Booking Executive for UTELL International Reservations (1985)

Reservation and Lodging Senior Executive Officer (1990)

Reservation and Lodging Manager (1992)

Skills and abilities:

Good Communication, Smart, Fast Learner, Creative, Receptive, Open, Helpfulness, Professional, Honest, Responsible, Proactive, Positive attitude, Team work and under pressure.

Computer Knowledge:

MS Office (Word, Excel, Outlook, PowerPoint), CorelDraw, BI-Patform (Mac & Windows) Quickbook.

Languages:

Spanish (native language) Proficient in English and Italian.

Contact this candidate