Sales Representative

DEVEROUX MITCHELL

***-*** ******** *** *******, Ontario, M2K 1B8 Canada 647-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

WOW! MOBILE BOUTIQUE, VAUGHAN, ONTARIO CANADA

Store Manager, Sept 2015 – present

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

Reorganized the sales floor to meet company demands.

Stocked and restocked inventory when shipments were received.

Completed a series of training sessions to advance from Assistant Manager to Store Manager.

Completed weekly schedules 2 weeks in advance according to payroll policies.

Worked closely with the district manager to formulate and build the store brand.

Currently sitting at positive 34.2% YOY growth and positive 124%MOM.

Led sales calls with team members to establish sales and customer retention goals.

Had the lowest turnover for store company average was 70%

Completed weekly schedules according to payroll policies.

BEST BUY, TORORNTO, ONTARIO CANADA

Mobile Lead/supervisor, Aug 2012 – Sept 2015

Resolve customer complaints regarding sales and service.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Review operational records and reports to project sales and determine profitability.

Monitor customer preferences to determine focus of sales efforts.

Greet customers and ascertain what each customer wants or needs.

Describe merchandise and explain use, operation, and care of merchandise to customers.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Inventory stock and requisition new stock.

Train staff on product line up and monitor sales results on a bi-weekly and monthly basis

Top sales person in store

Developed a sales floor that would produce the company’s most profitable store

Completed monthly business plans for store with an emphasis on customer experience reading into customer surveys regarding store and looking to improve key areas

Opened and closed store with key holder responsibility managing till, doing nightly deposits and store merchandising focusing on the companies specific planogram and keeping displays clean and bright shipping out and receiving store stock

BELL CANADA, TORONO, ONTARIO CANADA

Territory Sales Representative/Sales trainer, Jun 2011 – Aug 2012

Offer specific training programs to help workers maintain or improve job skills.

Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.

Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

Contact customers to persuade them to purchase merchandise or services.

Looked after bell sales in condo buildings in the Downtown core

Build and Maintained relationships with property managers and board members

Strategically planned and executed bell events to generate awareness and to capture sales

Top 5 in sales company wide

Set a monthly record for most customer acquisition of 68 beating the previous mark of 52 in the month of September 2011

GLENTEL INC, TORORNTO, ONTARIO CANADA

Sales representative, Mar 2010 – May 2011

Top 10 in district for each month with the company

Developed strategies to help deal with the changes to the market

1 in the district on 3 separate occasions May 2010,July 2010 and February 2011

HMV, TORONTO, ONTARIO CANADA

Sales Manager Wireless, Jun 2008 – Mar 2010

Responsible for overall store sales, budget, and scheduling

Managed employees through orientation, training, and mentorship

Worked in conjunction with senior management on marketing promotions and maximizations of in-store promotional presence

First in sales company wide from July 2008 to March 2010

Managed the number one store for activations and accessory sales

Was the second best store company wide for traffic/activation conversion

Created the sales training guide for new employees

Highest sales for Bell Mobility with a first position on their blue chip leader board

EDUCATION

NIAGARA COLLEGE ONTARIO CANADA

Completed coursework towards International business, May 2007

ADDITIONAL SKILLS

Head Basketball Coach for David and Mary Thompson 2011-2012 and 2012-2013 seasons

Head Basketball Coach for Winston Churchill Collegiate 2010-2011 season finished in 3rd place for the city championships

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