Leslie Lopez

***** ** **** ******* ****

OCALA, FL. 34473

M: 954-***-****

Professional Summary

Committed and motivated with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Skill Highlights

Self-starter

Problem resolution

Deadline-oriented

Strong organizational skills

Active listening skills Seasoned in conflict resolution

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Inventory control familiarity

Customer service expert

Opening/closing procedures

Current Procedural Terminology (CPT)

Medical Billing

Bilingual

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Assisted customers via phone regarding their accounts, loans ETC. Multi-tasking

Operated two cash registers at once in tandem to maximize customer flow.

Used dual computer screens to maximize customer service.

Answered multiple phone lines and transferred calls Professional Experience

Regional Acceptance Corp. March 2013-February 2016 Fort Lauderdale, FL Loan Administrator / Collections Rep

Assisted senior-level credit officers with complex loan applications. Interviewed an average of 90 loan applicants per month. Analyzed applicants’ financial status, credit and property evaluation to determine feasibility of granting a loan. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported issues.

Sam Ash Music Stores May 2001-March 2013 Margate, FL. Cashier / Customer Service / Operations

Assessed customer needs and responded to questions. Cleaned and straightened work area. Organized and ordered supplies. Worked with customers to resolve issues. Updated register logs and operated cash register with proficiency. Worked overtime shifts during busy periods. Maintaned up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Reviewed new customer orders and requests and manually entered data into centralized database. Manually created shipments, assigned carriers and dispatched shipments. Coordinated rush orders and order changes.

Education and Training

1998 Instituto San Marcos High School Guayaquil, Ecuador 2013 Everest Medical Billing and Coding Certificate

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