Jaclyn Brod

acyrby@r.postjobfree.com

***** ********* *****,

Sterling Heights Michigan 48312

586-***-****

Job Outlook: Looking for a position using my photography, florist, administrative and customer service,

communication, and computer skills, along with my medical background.

Skills:

Understanding importance of customer satisfaction when solving problems

Able to deal with customer seven in difficult situations

Excellent listening and communication skills

Trained to answer the telephone professionally

Experienced using Word to compose and edit documents, to format text in columns and tables,

and to merge letters into envelopes

Skilled in creating PowerPoint presentations with backgrounds, clipart, sounds, and timings

Trained to create, edit and print spreadsheets and charts using Excel

Familiar with creating and editing information in database tables, forms, and reports using

Access

Able to completing office tasks such as copying, faxing, basic printer and computer maintenance

and other office tasks

Understanding network security and Internet policies

Able to prioritize and organize work to meet deadlines

Motivated to learn new skills and responsibilities

Mature, responsible, dependable, enjoy interacting with others

Excellent keyboarding skills, achieved typing speed of 30-35 wpm

Maintains positive, cooperative attitude with co-workers, supervisors, and customers

Education:

Customer Service Program February/May 2013

Michigan Career and Technical Institute (MCTI), Plainwell, MI 49808

Curriculum includes hands-on, experienced based training in communications problem solving

and customer satisfaction

Technical training includes: windows and Microsoft Word, Excel, PowerPoint.

Additional courses include: stress management, business correspondence, medical terminology,

keyboarding, business forms and procedures.

Cousino High School, Warren, Michigan 48088 Graduated 2009

Photography Course: Conducted researches Best locations of photo shoots, backgrounds and

positions. Edited and designed images: Cropped the image, lighting/brightness, technical effects

and saturation level. Imaginative: Out of the box critical thinking approach. Advanced

knowledge of Photoshop and other editing software Adobe, Mac and Avid Vast expertise in

photographic principles. Highly cooperative.

Jaclyn Brod Resume Page 2

Floral Course: Extended excellent customer service, understanding their floral design needs and

assisted them with design of custom arrangements. Provided expert advice on designs on how to

use floral products and additional items. Offered suggestions to customers with ideas and

inspirations through in-store demonstrations and on-the-spot arrangement. Created quality and

professional floral designs using various materials in original designs.

Florist Skills: Excellent creative and artistry in flowers. Knowledge in basic design rules and color

coordination Communicates in a professional manner with customers, sales associates, and store

management Approachable and able to express ideas clearly. Excellent organizational skills.

Administrative Course: Project Management for Executive Assistants, Microsoft Office for

Professional Staff, Electronic Presentations for Business Professionals, Keyboarding.

Office Skills: Office Management, Database Administration, Front Desk Reception.

Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, Project, & Windows.

Work History:

Cashier and Stocker, Dollar Tree, Royal Oak Michigan December 2013 July 2015

Utility Worker, Meijer, Royal Oak, MI February to April 2012

Cashier, Subway, Warren, MI August 2010 to August 2011

Cashier, McDonalds, Royal Oak, MI May to August 2012

Cleaning Staff, 360s Services, Livonia, MI worked on call during 2006 and 2007

Stocker, Sabiston Building Supply (on call summer job), Warren, MI 2005 to 2007

References:

Marie Prieur, Groomer

56776 Mound Road

Shelby Township, MI 48316

Cell: 586-***-**** or Work: 586- 781-6400

Samantha Prieur, Groomer

56776 Mound Road

Shelby Township, MI 48316

Cell: 586-***-**** or Work: 1586-781-

6400

Sharon Lake, Instructor

Michigan Career and Technical Institute Cindy Dunlop

11611 W. Pine Lake Road Sabistion Building Supply

Plainwell, MI 490**-***** E. 8 Mile Road

269-***-**** Warren, MI 48089

acyrby@r.postjobfree.com 586-***-****

Contact this candidate