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Customer Service Manager

Location:
Savannah, GA
Salary:
60000
Posted:
February 11, 2017

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Resume:

David E Lewis

***** ***** **** ****

email: acyr38@r.postjobfree.com

Home 912-***-**** CELL (912--398-1588)

OBJECTIVE:

To be employed with a company who has need to utilize the successful management

skills in transportation for Terminal and Operational Management, Safety, Recruiting,

and Training achieved thru past work experience.

PROFESSIONAL EXPERIENCE:

Associated Transport Safety Director Savannah GA 05-2014 to July 2015

Managed all Safety and Compliance function for containerized freight company

Completed and maintained driver DOT compliance files, claims and Accidents

Conducted Quarterly Safety meetings at each terminal

Received satisfactory rating from DOT compliance audit

C&K Trucking, Terminal Manager Savannah GA 03-06 thru 05-13

Managed terminal operations for containerized freight to and from the GPA.

Increased tractor fleet from 22 to 56 and revenues from 100,000 to 600,000

monthly via local drayage, OTR, and yard jockies.

Managed all terminal operations to include customer service, rate quotes, safety

and compliance, recruiting, maintenance, payroll, budget and P&L.

Initiated computer load dispatching and Hours of Service to and from the drivers

via phone.

Managed container per diem, yard inventory, and maintenance

WDS-SCS, Operations Manager Montgomery, AL 0805-0306

Managed all of the customer's transportation and maintenance requirements

utilizing a dedicated fleet.

Overall management responsibility of 7 supervisors and 114 drivers with revenues

exceeding 12M yearly.

Managed the scheduling, safety, maintenance, dispatch, P&L, A/P and A/R.

AHI, Customer Service/Terminal Manager Des Moines IA 0105 to 0505

Responsible for ensuring the daily on time data entry of orders received; on-time

pick-up and delivery of loads; customer service with John Deere shipping

personnel, Grovetown GA.

Coordinated the on-time dispatching of loads for owner operators and company

trucks, and brokerage trucks.

Tracked shipment status via Qualcom from pickup to delivery per

Roberson Transportation Regional Manager Champaign IL 0102 thru 0105

Manager for ensuring terminals in assigned area were motivated to meet or

exceed monthly revenue goals and maintain budgeted expenses.

Worked with 6 terminal managers to resolve local terminal and customer issues.

Assisted terminals in establishing new accounts and increasing revenues.

Logistics Manager and managed the on-site of newly established logistic accounts

established through Roberson's WLS-WorldWide Logistics Solutions company.

Provided logistics services for truckload and LTL shipper.

On-site liaison for transportation carriers and shipper. Ensured all daily orders

were entered in system and accurate. Arranged transportation services for inter

modal shipments. Responsible for cost control and P&L issues.

Roberson Transportation, Terminal Operations Manager Champaign IL O897 thru-01052

Managed highly successful terminal operations

Increased yearly revenues 250%.

Daily responsibilities included all phases of load planning,

OTR dispatching 30-40 truckloads daily, local pick-up and deliveries,

Scheduled deliveries, phone and in-person customer service,

Conducted terminal transportation sale

Driver recruiting,

Managed compliance and brokerage. Tracked shipments and communicated with

drivers as needed via Qualcom,

Direct supervision, hiring, and training of 5 terminal office personnel, 4 local

dedicated drivers; 1 shop personnel, 2 yard transfer personnel; and all OTR

drivers in terminal area.

Managed terminal expenses and budget control

Wayne Dalton Doors CSR Account Manager Savannah GA 0196 thru 0897

Customer Service Representative.

Financial consultant and Sales/Customer Services

Conducted phone and in-person calling established customers and establishing

new customers in assigned area.

Managed collection of outstanding receivables.



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