TIAGO M. VITAL

774-***-**** ● acyr0d@r.postjobfree.com

EDUCATION

New England Institute of Technology, East Greenwich, RI

Bachelor of Science Degree in Information Technology/Networking Engineering ? 3/2015

GPA: 3.44, Dean?s List Spring and Summer Quarters 2014

Associate in Science Degree in Information Technology/Networking Engineering - 9/2013

SKILLS & QUALIFICATIONS

? Passionate, diligent, and focused Engineer with 4+ years? experience in Network Administration, Technical Support, and Project Coordination.

? Technical knowledge & proficiency in network maintenance, system administration, hardware maintenance, and operating systems including Windows (All versions), Linux, and MAC.

? Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely.

? IP addressing, sub netting, and routing concepts.

? Routing protocols ? RIP V1/V2, OSPF, IGRP & EIGRP.

? Working knowledge of DHCP Server, DNS Server, and Proxy Server on Windows & Linux.

? Excellent client management skills - innate ability to build strong, lasting and mutually beneficial relationships.

? Proficient knowledge of VMWARE, vSphere and Hyper-V.

? Microsoft Exchange/Outlook & Google Mail

? Excellent know-how in all routing, bridging, and switching concepts.

? Outstanding customer service

? Attention to detail

? Strong communication skills

? Multilingual: Fluent in English and Portuguese. Able to understand Spanish

PROFESSIONAL EXPERIENCE

Tech-Etch INC ? IT, Plymouth, MA 2016 ? Present

Network Administrator

Developed a clear-cut disaster recovery plan enabling the Tech-Etch to recover from any unexpected data loss.

Migrated Windows Server 2008 to Windows Server 2012, including site and services replication across all domains to better increase speed and productivity.

Upgraded to Exchange 2016 from Exchange 2016 to help lower the total cost of ownership on-premises and improve failover speed and detection corruption.

Implemented new hardware and software into the environment to help increase efficiency.

Improved IT response time by 85% by optimizing monitoring and escalation solutions with multiple tools and providing a single view of system availability and health.

Developed and managed migration of 20 servers from Physical-to-Virtual (P2V) to lower cost and increase growth capability across all offices.

Implemented new backup/recovery solution utilizing Storage Craft Shadow Protect.

Analyze, design and deploy new servers and storage systems, including Network Load Balancing, IIS, Exchange 2013, and Active Directory.

Plan and administer security on the district?s network; including managing the Watch Guard firewall.

Monitor and support internal network security, including adding/deleting users and shared permissions.

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TIAGO M. VITAL

774-***-**** ● acyr0d@r.postjobfree.com

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Westport Public School Department ? IT, Westport, MA 2015 ? 2016

Network Systems Administrator

? Managed the district?s wide and local area network (WAN & LAN); prioritizing bandwidth requirements as needed.

? Analyzed network performance and resolved network problems.

? Planned and administered security on the district?s network; including managing the Spectrum firewall.

? Designed, configured and managed network designs with architects with the aim to facilitate customer usage.

? Managed FTP servers, DHCP/DNS, wireless access points and load balancers.

? Customized networks by adding new programs and applications to already existing networks; upgrading any existing hardware and software that became obsolete.

? Managed Active Directory Users and Computers & Group Policy Management.

? Performed and maintained daily backups and replications of all district servers and files using Barracuda Backup software.

? Designed, updated and maintained all district network documentation.

? Assisted the district in identifying efficiencies through the use of technology.

? Assisted with bid requests and equipment acquisition.

? Provided technical assistance to IT team, staff, teachers and School Committee members.

Acushnet Public School Department ? IT, Acushnet, MA 2014 ? 2015

Network/Computer Technician

? Configured and Administered Windows 2003-2008 Server Active Directory.

? Configured and maintained DHCP, DNS, WINS, and FTP services.

? Installed, configured, and troubleshot Windows 7 ? Windows 10 OS.

? Researched and implemented new technologies to increase network performance

? Installed and configured server room equipment including servers and switches.

? Performed repair of computer hardware, printers, and peripherals, including acquisition of parts and maintaining service related records.

? Maintained the network hardware, software, networkable computer applications and files.

? Provided input as needed for school technology planning and network operation.

? Provided students and staff with technology assistance and or training if necessary.

Portsmouth School Department ? IT, Portsmouth, RI 2013 ? 2014

Information Technology Intern

? Worked as directed by IT Department members.

? Inventoried IT equipment, cleaned computer systems, and troubleshot hardware/software issues.

? Moved and installed computers and related equipment and software.

ADDITIONAL WORK EXPERIENCE

CVS Pharmacy, New Bedford/Raynham, MA 2005 ? 2006 & 2013

Cashier/Associate

? Provided outstanding customer service in busy retail environment. Stocked shelves. Removed outdated products.

Previously employed as: Team Leader/Kitchen Worker with St. Luke's Hospital, New Bedford, MA 2006 ? 2013

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