Donna Fisher Spencer

925-***-**** acyr05@r.postjobfree.com

Career Objective

Experienced, optimistic, creative, innovative, flexible, inspiring leader who brings consistent

positive sales and operations results. Seeking a leadership role in operations and/or sales in a

collaborative environment where my knowledge, skills and abilities serve to benefit your

organization.

Education

Golden Gate University-Ageno School of Business

Masters Public Administration

Graduated with high honors

San Jose State University

BA Political Science Minor History

Graduated with honors.

EMPLOYMENT HISTORY

San Joaquin County Operated Schools and Programs (COSP)

One Charter- Career Readiness Academy-Stockton, CA

Social Studies Teacher

2014-2016

Frontier Management, Portland, OR

Assisted Living, Memory Care, Independent Senior Living Provider

Regional Vice President

2014

Oversaw all operations for nine communities in California and Arizona.

Budget management (aggregated at ~$75,000.00)

Oversight of HR, training, compliance, facilities, food-service, customer satisfaction.

Utilize Montessori principles in programming for residents.

Atria Senior Living Group - Louisville, KY

Assisted Living, Memory Care, Independent Senior Living Provider

Divisional Director Life Guidance (Alzheimers Services) Operations

2013-2014

Provide memory Care operations, training, programming support for California Northern

Division Life Guidance neighborhoods. Other states and divisions as requested.

Raised Quality Enhancement scores in region by 20% support through training and

coaching, and hands-on collaboration with department teams.

Support program specialists, review programs and calendars.

Participate in recruiting and hiring and training new Life Guidance Directors.

Provide sales supports as requested.

Design monthly conference calls in programming and leadership topics.

Westmont Senior Living of Brentwood - Brentwood, CA

Assisted Living and Memory Care Services Provider

Executive Director

2012-2013

Selected to lead transition with new management group

Led and reinvented sales and marketing efforts, resulting in 25% increase in occupancy

Wrote and executed all training programs as required by California state regulations and

company policy.

Cortona Park Senior Living at Brentwood - Brentwood, CA

Assisted Living Provider

Executive Director/Administrator/Chief Marketing Officer

2007-2011

Led efforts to open 120 unit assisted living community from construction. Budget of

$35,000,000. Project completed on time.

Created public relations efforts to draw attention to new senior community - 100%

occupancy achieved one year ahead of projections.

Hand-picked and trained effective and efficient management team - 90% retention over

five years.

100% regulatory compliance throughout tenure

Trained and coached sales team - ranked first in sales in division; third nationally, of 600

communities.

Effective financial management - exceeded annual NOI by 805%; ranked first company-

wide.

Designed and delivered training programs for all staff positions - 91% customer

satisfaction.

Altcare, Inc.

The Creeks Alzheimers and Dementia Care Centers - Berkeley, CA

Alzheimers and Memory Care Provider

Vice President of Sales and Marketing

2002-2005

Increased annual revenue by 25%.

Built occupancy to 100% with a waiting list within 60 days.

Exceeded projected monthly census budget by 15%.

Networked with diverse community members, including medical professionals -

increased referral relationships and company visibility - resulting in company becoming

the go-to provider.

Coached, encouraged, counseled, supervised and trained community level sales and

marketing staff - resulting in long-term census stability.

Conducted community-level marketing and sales function where necessary - created

cohesive and can-do team of sales professionals.

Director of Community Relations 2002-2004

Conducted comparative market and SWOT analysis.

Wrote advertisements for senior care directories.

Facilitated monthly support group and staff training - resulting in 95% family/resident

satisfaction.

Provided compassionate counseling and education for families and community about

dementia and related issue - resulting in 100% occupancy throughout entire tenure as

Community Relations Director

Westlake House-Leisure Manor - Manteca, CA

Assisted Living, Memory Care Provider

Executive Director/Administrator

2004-2005

Reduced overhead through realigning staffing by $300,000.

Hired new department heads with strong customer service attitude.

Implemented production training and customized the menu system to match resident

tastes and preferences - resulted in resident satisfaction score increase from 65% to 90%.

Worked in collaboration with CEO to develop new programs, beautify grounds, and hire

well-trained, educated staff in preparation for sale of community - resulted in profitable

sale.

COMMUNITY SERVICE

City of Brentwood Arts Commissioner - Appointed 2008-2010

Appointed Vice Chair Brentwood Arts Commission 2011

Chair Brentwood Arts Commission 2012

Director, Brentwood Chamber of Commerce- 2010-2011

Member of California Assisted Living Association University Outreach group

TRIAD- City of Brentwood Senior Safety Commission representing the Assisted Living

sector

Habitat for Humanity Volunteer

Volunteer for AIDS Ride of California

Contact this candidate