COO & Director of Customer Service

David Blubaugh

**** ****** ******* *****, *******, MD – 828-***-**** – ****.********@*****.***

Passionate, highly focused, goal oriented, and diligent. Skilled problem solver, with a proven track record of finding viable options and enacting solutions. Ability to collaborate in a team work environment which fosters creativity and collaboration, or work independently to accomplish necessary tasks. Process oriented with a focus on streamlining operations to improve efficiency.

Key Skills

Management

Problem solving

Outstanding communication skills

Process improvement

Technical specifications creation

Client relations and point of contact

Project management

Client focused

Marketing strategies

Internal and external training

Web Development

Mobile-friendly website design

Production coding

Diagnostics

Client support

Brand development

Search Engine Optimization(SEO)

techniques

Social media marketing

Website management

Programming Competencies

CSS3

HTML5

Wordpress

Typo3

Adobe Catalyst

Adobe Creative Suite

MS Access

MS Office

Work Experience

COO & Director of Customer Relations – Qtree Systems – 1/13-Present Responsibilities include project management, product design, product delivery, and customer satisfaction for a startup SEO/Brand Marketing company, everything from websites to qualified lead generation.

Create business processes to reduce production and client support time and costs

Design and deploy new products to meet client requirements; automated social media and corporate blog distribution, mobile website optimization

Hold project update meetings with clients

Collect/organize necessary project information and respond to client requests

Manage work requests for the company to meet changing needs

Provide information to customers regarding existing and potential products

Support sales with lead generation, research, quotes, sales material, product information, and reporting

New product research, development, and deployment

Use on and off site SEO practices and social media marketing to improve website traffic

Promote qualified lead generation for our clients

Serve as primary point of contact for all clients, facilitating expeditious customer service Web Architect, IT Specialist, Training Manager – CTS – 9/13-1/15 For a medical kiosk company, managed their website, designed and coded an internal product management site and a client facing support site, helped manage a customer support team, reorganized the company's training department, and delivered customer training.

Managed software projects for new and existing clients using server-side and client-side coding

Created database solutions for inventory management, warranty tracking, and serial number recording

Supervised the product support team and provided on-the-job training as needed

Built a mobile-friendly troubleshooting website using QR codes for both internal and external use

Identified potential new features to improve efficiency and user experience

Contributed to both hardware and software design solutions

Assisted with design, creation and writing of a new training process

Traveled to client locations to provide ongoing training as well as emergency maintenance of products

Compiled Material Safety Data Sheets(MSDS) for our products SEO Specialist & Website Designer – Easyfish Marketing – 9/08-9/13 Facilitated website production, product support, and SEO operations for a startup website design firm.

Created, edited and managed websites; 20+ clients

Performed on and off site SEO; optimized websites, geo-locations, and metadata

Worked with both B2C and B2B clients

Responsible for gathering and storing up-to-date client requirements and data for team use

Coordinated with the sales department to implement our clients' marketing strategies

Internship that turned into a full time position Shipping & Receiving Manager – National Circuit – 5/08-9/08 Managed all incoming and outgoing products for an electronics repair company.

Input incoming products into our product tracking system

Routed products to the correct department, informed department heads of new items

Supported technicians with inventory and item tracking

Packaged outgoing products correctly, minimized shipping damage

Loaded and unloaded products

Education

Appalachian State University – Boone, NC – Graduated 12/10

BS in Business Management - Entrepreneurial Concentration o Financed own education via work and student loans Coursework

Principles of Management

Principles of Marketing

Production and Operations Management

Strategic Management

Consumer Behavior

Organizational Behavior

Compensation and Human Resource Management

Business Law

Managerial Accounting

Management Information Systems

Contemporary Issues in Management and Leadership

Business and Economic Statistics

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