Customer Service Technical Support

Brittanie Schoen

**** ****** **. ***** **, TX ***17 C: 409-***-**** *********.******@*****.***

Summary

Team-oriented associate who works well in a collaborative environment, yet thrives on personal achievements. Retail Sales Consultant offering 5 years experience in sales, technical support, and customer service. in a retail setting. Specializes in technical support with a particular talent for building Excel spreadsheets, and Power Point presentations.

Highlights

• Mathematical aptitude

• MS Office proficient

• Basic clerical

knowledge

• Approachable

• Dedicated team player

• Reliable and

dependable

• Positive outlook

• Resolution-oriented

• Computer Technical

skills

Accomplishments

Multiple awards for exceeding customer service goals. Experience

Bank Teller II Feb. 2014 - Current

Amegy - Santa Fe, TX

Provided full service banking by processing all financial transactions accurately and in a timely manner within the established authorized limits. Delivered exceptional customer experience while uncovering product or service needs for referral opportunities. Maintained confidentiality of bank records and client information. Created Excel spreadsheets for referral tracking, and monthly schedules. Maintained all equipment for daily use, to insure the equipment is working correctly.

Retail Sales Consultant Nov. 2008 to Jan. 2014

At&t - Pasadena, TX

Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers. Shared product knowledge with customers while making personal recommendations. Created several Excel spreadsheets for monthly goal tracking, schedules, and store level quotas. Created the South Texas Area logo, for internal use. Personalized flyer and information handouts for team and consumer use. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers.

Merchandiser July 2008 to August 2008

Macy’s - Texas City, TX

Worked as a team member to provide the highest level of service to customers. Opened the store, including stocking and creating a clean environment for customers.

Team member Aug. 2007 to July 2008

Tractor Supply - Alvin, TX

Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.

Education

High School Diploma 2008

Santa Fe High School - Santa Fe, TX

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