Kelly M. Trageser

Chambersburg, Pa. *****

Telephone 717-***-****

SUMMARY

** *** ********** ********* ******** support in a call center environment for a major

telecommunications company. A commitment to customer service with the ability to build productive

relationships, resolve complex issues and win customer loyalty.

EDUCATION

Chambersburg Area High School Chambersburg, Pa

School of Computer Technology Harrisburg Pa.

QUALIFICATIONS

Experience providing support, follow up and problem resolutions for customers. Strong knowledge of

Microsoft word\excel. Basic computer system knowledge including familiarity with multi-screen

applications using Web-based programs.

Strong multi-tasking skills with abilities to prioritize and organize work functions.

Willing to work a flexible work schedule that includes evening, weekend, and holiday hours

Experience working in inbound and outbound call center or customer contact environment.

Detail Oriented and Strong Problem solving skills

KEY SKILLS

Outstanding Organizational Skills

Excellent Communication Skills Windows, Computer Knowledge, Work Effectively with peers. Multi

line phone system. Able to accept responsibility and make decisions with little or no supervision. Working

knowledge of windows and Microsoft based applications. Ability to work well with intra company

departments on functions requiring assistance to meet deadlines. Work well under pressure and quick

learner.

WORK EXPERIENCE

Fleet Coordinator/ TerraSmart(December 2014-Present

Handle incoming calls from customers or intra company offices, process incoming and outgoing Shipping

Bills of Lading and Packing Slips. Track Warehouse employee timesheets, hrs and production time on

specific projects. Scanning all paperwork for jobs being processed for corporate office and sending. Filing

all documents pertaining to the jobs being completed. PA contact for New Hires, process and scan all new

hire paperwork/employee packages for corporate set up. Coordinate construction project support to

include the following: Coordinate Fleet allocation, maintenance, and purchasing activities. Support

scheduling and completion of preventive maintenance activities for KR55 and Driller equipment, fleet

trucks. Facilitate and support that fleet is properly licensed, decaled, and compliant with federal and state

regulations. Construction purchasing support including but not limited to Purchase Requisition creation

and product and price research. Invoice management. Support procurement and replenishment of spare

parts inventories.

Plan and coordinate shipping and receiving activities. Other duties as needed to support needs of the

business.

CSR I/ Conway Freight (July 21 2014-December 30 2014)-

CONTINUED ON 2 PG ND

Perform night shift FAC report via excel spreadsheet and calculating freight numbers for all arriving and

dispatched drivers. Handle incoming calls from intra and outide customers or employees. Arrive or

dispatch all drivers coming in from daily runs. Complete hazmat bills and assign freight doors to drivers.

OFF LINE CSR/Liason, Centurylink(formerly SPRINT) Telephone (1998-2014)

Performed a multitude of customer service functions for Centurylink Local residential telephone

customers.Communicate directly with customers. Focused on customers inquiries directly one on one

and resolved their issues. Perform online and offline work orders for new service, bill inquiries,

payments, service installations, account changes, and adjustments. Resolved customer complaints and

escalations. Performed all duties incidental to providing exceptional customer service. Off-line work

consisted of completing Documents/orders in an expeditious manner. Processed work order error

corrections via computer input. Responsible for coordinating service orders for customers transitioning

their services from other providers without any lapse in their service.

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