Customer Service Assistant

Kashif M. Kazi

OBJECTIVE.

To augment my knowledge by working on a challenging position with a leading Corporate with committed and dedicated team. To work on a responsible position that will enable me to apply my educational and creative skills, to gain better results in the Industry. To work to the best of my abilities and to be an asset to my employers.

CORE STRENGTH.

Highly enthusiastic Customer Services Professional with 11 Years Customer Service experience.

Sharp problem solver.

Energetic work attitude.

System Knowledge.

Working overtime as needed.

Positive Attitude

Try to Help People

CAPABILITIES.

Have the ability to operate individually or as a team relevant to the work situations, the ability to learn new ideas and techniques quickly. A visionary capacity for quick analysis of problems, finding solutions and decision-making. Ambition to achieve more efficiency in any work in which involved.

Researched, calmed, and rapidly resolves client’s conflicts.

PERSONAL DETAILS.

Date Of Birth : 15 January 1980.

Marital Status : Married

Address : B/702 Raj C.H.S. Mhada Malwani, Malad west

Mumbai. 400095

Telephone No : 766-***-****

E-Mail Id : *****@***********.***

**********@*******.***

EDUTAIONAL QUALIFICATION.

SSC from Maharashtra State Board BOMBAY. Year – Mar 1995.

BCOM Graduate from University of Mumbai Year – OCT 2002.

SKILL SET

Computers:

MSOFFICE (Excellent in Microsoft Excel, Microsoft Word, Microsoft Access)

Visual Basic 6.0, Java, Tally 5.4 / 6.3, HTML, DHTML.

Computer Hardware and Trouble Shooting.

(Any Types of Computer Software & Hardware Problem)

Trainings:

Certified by MIAL (AVSEC) in Aviation Awareness Program.

Certified by Qatar-Airways in DCS checkin.

Certified by Qatar-Airways Doha For Five Star Service on ground.

U.S visa training provided by U.S immigration.

AVSEC visa training provided by Etihad Airways.

AVSEC training provided by GVK.

DGR training.

EXPERIENCE

K.C.I.C (for 1year) ( Ground Handling Agency)

AT SAHAR INTERNATIONAL AIRPORT

Worked for following airlines as a Traffic Assistant for

Indian Airlines • Srilankan Airways • Pakistan Airways • Qatar Airways

CAMBATA AVIATION PVT. LTD. ( 10 years & working)*

Supervisor for QATAR AIRWAYS

Flight Controller for SAMA AIRWAYS.

TEAM SUPERVISOR for ETIHAD AIRWAYS.

Job profile includes:

Counter Supervision.

Counter check-ins for Business as well as Economy class passengers.

Boarding & Offloading Passengers.

Good Experience in Handling D.N.B's.

Sending emails & flight reports to respective heads.

** ASSISTANT DUTY OFFICER for ARRIVAL TEAM.

( 4years )

Job profile includes:

Making Roster.

Training new staff.

Allocating staff for flights.

Handling misconnected passengers.

Transfer Desk.

Solving Passenger queries.

Solving Customer (Airlines) Queries.

World Tracer trained // Assisting arrivals passengers with PIR // DPR & tracing their bags in world tracer (MHB).

AIRLINES

SQ ( SINGAPORE AIRLINES) • OD ( MALINDO AIRWAYS)

MH ( MALAYSIAN AIRWAYS) • WY ( OMAN AIRWAYS)

CX ( CATHAY PACIFIC ) • KQ ( KENYA AIRWAYS)

EY ( ETIHAD AIRWAYS)

** FLIGHT CONTROLLER for MALINDO AIR (OD).

Job profile includes:

Rostering staff.

Pre-seating Passengers.

Allocating staff for Checkin, Crew Clearance, departure clearance & boarding.

Solving passenger queries at counters.

Sending emails & flight reports to respective heads.

SUCCESS IS ACHIEVED THROUGH HARD WORK, DETERMINATION AND WILL BUT NOT BY CHANCE

(Kashif M Kazi)

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