Human Resources Customer Service

Rachel H. Vance, MBA, PHR

**** ****** **** ***** #*** 248-***-**** h

Rochester Hills, MI 48309 248-***-**** c

***********@*****.***

Business Analyst professional with an MBA in Human Resources and a solid perspective on human resources processes and system technologies. Seeking to use my educational achievements and work experience to provide top quality HR system and process support to drive change improvements and leverage technologies to streamline efficiency.

HUMAN RESOURCES ANALYST PROFESSIONAL

Project Management

HRIS Specialist / Analyst

Employee Relations /Team Building

Benefits / Compensation Admin

Full-Cycle Payroll

Confidentiality Expertise

PROFESSIONAL EXPERIENCE

Bartech Group 10/2015 – Current

On Assignment at Fiat Chrysler Automobiles (FCA)

HR Business Analyst – Salary Processes

Auburn Hills, MI

Responsibilities:

Provide support for HR applications; Researching and resolving HR systems problems, unexpected results or process flaws; recommend solutions or alternate methods to meet requirements.

Define robust business requirements and test scripts for PeopleSoft enhancements/patches/maintenance packs. Function as part of the Human Resources Business Processes & Operations (HRBPO) team that serves as the primary PeopleSoft functional support for process, transaction, and systems inquiries.

Partner with Information Systems and Human Resources colleagues to understand business needs then develop requirements and recommend solutions; Collaborate to develop, test and implement solutions according to defined project time line.

Identify and recommend process/customer service improvements, innovative solutions or alternate methodologies, and/or policy changes based on interviews, data analysis and focus group forums.

Data analysis and ad-hoc reporting using various applications including Cognos 10, PeopleSoft Query and Excel for support with decision making and business case support.

Manage incident, demand and enhancement tickets/cases through DriveIT system.

Key Accomplishments:

Identified need for less manual tracking of Mercer’s International Position Evaluation (IPE) Score. Defined business requirements, test cases and implementation of customization for IPE tracking within PeopleSoft Position Management and Data Warehouse for reporting purposes.

Conducted data analysis and developed a strategic business case for budget approval then the RFP documents for outsourcing Unemployment Claims Management; Designed project plan for implementation and lead project team to successfully implement solution on-time and within budget.

Conducted interviews with users of PeopleSoft HR to document current processes in order to write detailed test scripts for the technical upgrade from 8.9 to 9.2. Collected data necessary for data analysis needed for upcoming functional upgrade.

SME for ePerformance PeopleSoft module during upgrade; tested and documented all system changes for user training. Ensured module worked for FCA purposes with new functionality and current customizations. Opened defects and retested when needed until test script passed and functionality was up to user expectations.

Dow Chemical Company 04/2011 – 06/2015

HR System Processor

Midland, MI

Responsibilities:

Major HRIS conversion from PeopleSoft 8.0 to 9.1; Created robust test scripts and ensured passing results for user acceptance testing, reported any defects in ALM and retested upon fix.

Full-cycle payroll processing for active and retired personnel (union and non-union) throughout United States, Canada, Puerto Rico and globally for expats; approximately 100K people; approximately 350 pay runs per year.

Executed daily inbound and outbound interfaces to and from various vendors. Validated and balanced each file appropriately. Troubleshot and resolved any issues.

Analyzed and balanced each pay prior to confirm; ran queries and reports to validate the pay; reported any discrepancies to be fixed; finalized pay, generated reports, tax filing submission, checks/advices and ACH all in a timely manner to ensure on-time delivery of pay.

Worked diligently to test/fix any system problems as necessary; Conducted complete testing of tax upgrades, bundles and maintenance packs prior to implementation; Worked with other HR organizations and support team; Opened tickets and facilitated incident calls when necessary.

Assisted payroll reporting team with recurring reports for various sites; created complex ad-hoc reports for data analysis.

Focal point between HR Service Center (HRSC) and Employee Data Resource Center (EDRC) to rebuild relationship with our HR Partner; worked diligently to aid in better communication, training and work processes to streamline HelpDesk cases and provide better service to our clients. Increased Level 1 initial resolution rate by 67%.

Worked under high pressure and intense deadlines to deliver pays and projects on-time; worked closely with various interdepartmental teams to ensure successful completion of strategic goals.

Key Accomplishments:

Key member of project team for Taleo Transitions implementation. Successfully implemented new processes and interface to PeopleSoft HR for job data, personal data, direct deposit and tax data to streamline access to integrated systems and payroll set up prior to start date.

Reduced annual printing and mailing costs by $215K by eliminating generation of update-to-earnings $0.00 checks, eliminating paper advices and fixing system to stop generating $0.01 checks

Integrated system testing for employee number rendition project. Identified all interfaces related to payroll and benefits that had set character limit for employee number and worked to modify and test all impacted interfaces that needed to expand for growing employee number limits.

Identified previous enhancement issue that was creating the generation of $0.01 checks that were being printed and mailed then ultimately left uncashed on the accounts. Wrote enhancement requirements and worked to get implemented. In the interim, created a query to identify these checks after each pay in order to prevent the distribution and gave them to banking to handle.

Indianapolis Housing Agency 04/2009 – 10/2010

Payroll Administrator / Jr. Financial Analyst

Indianapolis, IN

Responsibilities:

Audited, processed and resolved discrepancies in timecard reporting for 130+ employees and prepared timecards for input

Interpreted agency policies, union master agreement and addendum and was cognizant of the applicable federal and state labor laws

Produced final payroll register, checked current month-to-date, quarter-to-date and management labor reports for processing benefit payments

Used automated functions to post payroll to general ledger and prepared monthly reconciliations of all payroll general ledger accounts

Key Accomplishments:

Found over $100K of misaligned entries from prior year (2008).

Implemented new ADP solution to move from on-prem solution to ADP Workforce Now in 2010.

Eden Enterprises, Carmel, IN 08/2005 – 04/2008

HR Operations Manager

Carmel, IN

Responsibilities:

Compliance with AA, EEO, LOA, DOL regulations

Employee Benefits: 401K administration, medical/dental/vision/life insurance administration, COBRA compliance, coordination of benefits offered, short term and long term disability, flexible spending accounts

On-boarding/Off-boarding: development and implementation of new employee orientation processes, conduct new hire orientations; exit interviews

Employee relations including ERISA, HIPAA, FMLA, ADA, WC, Unemployment Claims; Advise management where necessary

Recruiting: placing ads, screening resumes, candidate tracking, interviewing

Payroll administration; tax filings; compliance with all applicable laws

Multi-state tax filings; Quarterly 940/941; tax deposits through EFTPS

Key Accomplishments:

Implemented FMLA policies after company grew above 50 employees.

Redesigned health insurance plans to benefit company and employees mutually.

Instituted drug screening and background checks as part of hiring process. Created account with Occupational Health Centers to conduct drug screening after any on-the-job accident.

Brite Construction, Indianapolis, IN 08/2001 – 08/2005

Operations Manager

Indianapolis, IN

Responsibilities:

Project Management; daily strategies for efficient production

Safety program implementation; OSHA compliance

Supervised office personnel; developed, coached, evaluated performance

Human resources: compensation and benefits administration

Ensured payroll information was accurate and correct; processed payroll according to job costing model; 940/941 taxes

Compliance with all local, state, and federal laws

Developed salary and benefit plans, formulated policies and procedures

Annual review of benefits and negotiation with vendors; Coordinated open enrollment period

Responsible for conducting personnel evaluations, implement training programs, and establishing wage incentives

EDUCATION

Walden University

MBA Human Resource Management GPA 4.0

August 2008

Southwest Missouri State University

Springfield, MO - B.S. in Administrative Management GPA 3.65

May 2001

CERTIFICATIONS / AFFILIATIONS

Society for Human Resource Management (SHRM)

Professional in Human Resources (PHR)

ADDITIONAL SKILLS

Microsoft Office; Proficient in Word, Excel, Access, PowerPoint, Publisher, SharePoint, Outlook; ADP, ReportSmith, PeopleSoft 8.0/8.9/9.1/9.2, PS Query Manager, IBM Cognos 10, Taleo Transitions, HP ALM, Quickbooks, Timberline, Visio, Adobe Acrobat Professional, Photoshop, Interface Design and Troubleshooting, PeopleSoft Security Administration

REFERENCES AVAILABLE UPON REQUEST

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