Brian Salcido

***** **** **** ** ***** Apt#****

Tulsa Oklahoma 74146

918-***-****

acyqjj@r.postjobfree.com

PROFESSIONAL SUMMARY

Dependable customer service representative with over 10 years of transferable customer service experience. Proven customer service and communication skills in a variety of settings. Respected among peers and clients for knowledge and ability to handle any task.

PROFESSIONAL EXPERIENCE

Serviced numerous financial institutions with credit card processing.

Implemented corporate and departmental policies, procedures, and service standards in conjunction with management.

Interpreted and communicated work procedures and company policies to customers.

Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Referred unresolved customer grievances to designated departments for further investigation.

EMPLOYMENT HISTORY

Fellers- Tulsa, Oklahoma 2016-2016

CSR- Sales And Billing

Key Personnel- Tulsa, Oklahoma 2016-2016

CSR- Sales And Billing

UPS- Tulsa, Oklahoma 2015-Present

Preloader- Small sort and unloading

Apple One- Tulsa, Oklahoma 2015-2016

Repo collections- Inbound and outbound collections

Ipacesetters- Tulsa, Oklahoma 2015-2015

Customer Service- Billing and sales

Avis-Budget Group-Tulsa, Oklahoma 2013-2015

Car Customer Service- Billing and reservations

Coca-Cola Refreshments- Tulsa, Oklahoma 2007-2013

Targeted Sales Agent- Prospecting and retention

Inbound Customer Service- Sales and support

First Data- Tulsa, Oklahoma

Supervisor/CSR II – Customer Service and billing 2003-2007

TCIM- Tulsa Oklahoma

Customer Service- Billing and sales 2002-2003

EDUCATION / TECHNICAL TRAINING

Tulsa Job Corp Center, Tulsa OK

Indian Capitol Vo- Tech, Muskogee, OK

Fort Gibson High School, Ft. Gibson OK

SPECIAL SKILLS

People Soft

FDR

Portal

Evolve

Windows

Lotus Notes Email

IBM Personal & Compatible Computers

Record Keeping

Adobe PageMaker

Corel Draw

PBX Sofware

Offset Printing

Bindery Shop

Microsoft Outlook

Microsoft Access

Microsoft PowerPoint

Microsoft Publisher

Microsoft Excel

Microsoft Word

Ten key

HONORS

Governor’s Commendation

Leadership Award

MOUS Certified Certificate

High School Diploma

Perfect Attendance Awards

Customer Complimentary Letters

Monthly Incentive Awards

Subject Matter Expert

AFFILIATIONS

National Honor Society

Live Positively

REFERENCES

Larry Stokes

Cell Phone: 918-***-****

Relationship: Supervisor from First Data Corporation

Jon Stith

Cell Phone: 918-***-****

Relationship: Supervisor from Tulsa Job Corps

Kelly Wilson

Cell Phone: 918-***-****

Relationship: Co-worker

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