Customer Service Sales
Resume:
Brian Salcido
***** **** **** ** ***** Apt#****
Tulsa Oklahoma 74146
****************@*****.***
PROFESSIONAL SUMMARY
Dependable customer service representative with over 10 years of transferable customer service experience. Proven customer service and communication skills in a variety of settings. Respected among peers and clients for knowledge and ability to handle any task.
PROFESSIONAL EXPERIENCE
Serviced numerous financial institutions with credit card processing.
Implemented corporate and departmental policies, procedures, and service standards in conjunction with management.
Interpreted and communicated work procedures and company policies to customers.
Conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Referred unresolved customer grievances to designated departments for further investigation.
EMPLOYMENT HISTORY
Fellers- Tulsa, Oklahoma 2016-2016
CSR- Sales And Billing
Key Personnel- Tulsa, Oklahoma 2016-2016
CSR- Sales And Billing
UPS- Tulsa, Oklahoma 2015-Present
Preloader- Small sort and unloading
Apple One- Tulsa, Oklahoma 2015-2016
Repo collections- Inbound and outbound collections
Ipacesetters- Tulsa, Oklahoma 2015-2015
Customer Service- Billing and sales
Avis-Budget Group-Tulsa, Oklahoma 2013-2015
Car Customer Service- Billing and reservations
Coca-Cola Refreshments- Tulsa, Oklahoma 2007-2013
Targeted Sales Agent- Prospecting and retention
Inbound Customer Service- Sales and support
First Data- Tulsa, Oklahoma
Supervisor/CSR II – Customer Service and billing 2003-2007
TCIM- Tulsa Oklahoma
Customer Service- Billing and sales 2002-2003
EDUCATION / TECHNICAL TRAINING
Tulsa Job Corp Center, Tulsa OK
Indian Capitol Vo- Tech, Muskogee, OK
Fort Gibson High School, Ft. Gibson OK
SPECIAL SKILLS
People Soft
FDR
Portal
Evolve
Windows
Lotus Notes Email
IBM Personal & Compatible Computers
Record Keeping
Adobe PageMaker
Corel Draw
PBX Sofware
Offset Printing
Bindery Shop
Microsoft Outlook
Microsoft Access
Microsoft PowerPoint
Microsoft Publisher
Microsoft Excel
Microsoft Word
Ten key
HONORS
Governor’s Commendation
Leadership Award
MOUS Certified Certificate
High School Diploma
Perfect Attendance Awards
Customer Complimentary Letters
Monthly Incentive Awards
Subject Matter Expert
AFFILIATIONS
National Honor Society
Live Positively
REFERENCES
Larry Stokes
Cell Phone: 918-***-****
Relationship: Supervisor from First Data Corporation
Jon Stith
Cell Phone: 918-***-****
Relationship: Supervisor from Tulsa Job Corps
Kelly Wilson
Cell Phone: 918-***-****
Relationship: Co-worker
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