Customer Service Manager

Anthony Permuy

Queens Village, NY *****

**************@*****.*** - 347-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Field Representative

Northeastern Credit link, Inc - New York, NY - April 2016 to Present Deliver specific contact letters to people who are typically behind on their payments. If they are home we ask them to update their contact information, call the bank or pickup documents that the bank has previously sent to them and in some cases we bring these documents with us. We do NOT sell any product or service and we do NOT collect any payments.

SIU Investigator

ICORP Investigations - Melville, NY - February 2016 to April 2016 Responsible for conducting investigations related to workers’ compensation claims where fraud or misrepresentation is suspected. Schedules and travels to on-site appointments with insured businesses and claimants. Conducts interviews to determine knowledge of suspected fraud as well as assist all parties with the completion of claims paperwork. Responsible for obtaining, evaluating, and reporting on supporting evidence to include court files, medical documents, payroll histories, and video/photo evidence. Responsible for conducting his or her own outside research into matters. Produce well-written, concise, and accurate daily summaries of case activity. Completes final reports in which all findings from the investigation will be presented. Field Investigator

LogistiCare - Melville, NY - May 2015 to February 2016 Monitoring healthcare transportation providers contracting with LogistiCare to ensure adherence with compliance requirements. This includes monitoring vehicles and attendants to ensure passenger assistance

& safety. Performs random &/or assigned field investigations. Files reports on each investigation using appropriate reporting forms. Perform vehicle inspections to ensure vehicle compliance with all ADA and other Federal, State and Local regulatory.

Loss Prevention Supervisor

Burlington Coat Factory - Glen Oaks, NY - July 2014 to May 2015 Positively demonstrate the company's Core Values by developing trust and respect among peers and management, working in teams and partnering with others through collaborative work ethics, and driving business results by placing a high priority on detail and accuracy to successfully complete all tasks Deliver excellent customer service and demonstrate a high degree of professionalism. Loss Prevention Supervisor

Gap - Milford, CT - April 2011 to July 2014

Effectively leads execution of LP tactics in assigned district(s) * Partners directly with District Management and influences store manager population in area of responsibility * Tracks and analyzes LP trends at the district level (ORC, fraud investigations, apprehensions/blitzes, store visits, education and safety and awareness) and assures appropriate resourcing.

Asset Protection Manager

Walmart - Norwalk, CT - December 2003 to April 2011 Manage and direct department/division initiatives and functions according to Company policies and procedures

(e.g., Security, Risk Control, Loss Prevention, Compliance). SKILLS

Wicklander-Zulawski Trained & Certified

ADDITIONAL INFORMATION

New York State Security Certification

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