Project Manager Management
Resume:
VASCO PEDRO
****-**** ******* ****** *********, BC, V6B 1K3
+1-604-***-**** *****.*.*****@*****.***
PROJECT MANAGER, CRM CONSULTANT
Case Management Public Sector Telecommunications Vasco is a PMI certified Project Manager with experience in different industries such as Public Sector and Telecom specialized in Customer Relationship Management (CRM). He has 10 years of consultancy experience in CRM projects, deployed across different geographic regions. He worked in several areas of CRM projects having gained both technical and functional skills. Vasco has held several positions from development, business analyst to leadership. His last position was Project Manager, Abu Dhabi Judicial Department (ADJD) - Case Management System (CMS).
Working with different on/off shore teams, on many different projects and industries, optimized Vasco’s communication skills through different channels and in all kinds of environments. The interaction with teams from different cultures also optimized his knowledge of best practices, analysis and technical documentation and development. The different positions held across the projects allowed him to have a strong interaction with customer teams and developers.
During the past 3 years Vasco has participated and prepared meetings with international and national visitors to ADJD, like The World Bank, CEPEJ - The European Commission for the Efficiency of Justice, Dubai Courts, UAE Ministry of Culture, and Brunei Courts.
§ Project Management
§ Case Management
§ Customer Relationship
§ Siebel CRM
§ Business Analysis
§ Quality Assurance
§ Technical Design
§ Development
§ Business Intelligence
PROFESS IONAL EXPERI ENCE
Abu Dhabi Judicial Department June 2013 – July 2016 Abu Dhabi Judicial Department, Abu Dhabi, UAE
Project Manager, June 2013 – July 2016
The Abu Dhabi Judicial Department (ADJD) initiated a new phase to add new capabilities to the Case Management System (CMS), with an important focus on partners, citizens, mobility and BI reports. New functionalities were added to the system such as Experts Management and Experts e-Services, Lawyers Management, Fees Simulator, ADJD Courts Mobile app, Judges Mobile app, e-Payment, POS integration, Case Statistics BI report and Court Performance Measures BI reports.
§ Led a team of 6 developers, 3 business analysts and 5 technical support/helpdesk;
§ Participated in requirements gathering sessions for the above mentioned functionalities;
§ Contributed to architecture design, integration processes and software solutions;
§ Assessed 3rd party vendor proposals and managed project delivery;
§ Conducted status and steering committee meetings;
§ Defined project priorities, developed project plans, managed issues and risks;
§ Facilitated UAT testing sessions and attended user-training workshops. Skills Obtained:
§ Siebel Public Sector 8.0, business intelligence, project management, user training and requirements workshops, GAP analysis, project planning, customer relationship, status reporting, Microsoft project, Mobile apps, risk management.
JustCRM June 2010 – May 2013
Client: Abu Dhabi Judicial Department, Abu Dhabi, UAE Project Manager, June 2011 – May 2013
The Abu Dhabi Judicial Department (ADJD) awarded JustCRM to develop its Phase IV of the Case Management System (CMS) project consisting in the implementation and delivery of the criminal courts, Court of First Instance, VASCO PEDRO +1 (604) 349- 5288 VASCO. F . PEDRO@GMAIL. COM Appeal Court and Cassation Court, the Enforcement tribunal, Public and Lawyer e-Services. The Phase IV scope also included the integration with the public prosecutors system (PPS), data migration and OBIEE – Business Intelligence reporting.
§ Led development team of 6;
§ Performed requirement analysis for the above functionalities;
§ Contributed to architecture design, integration processes and software solutions;
§ Developed project plans, managed issues and risks;
§ Conducted status meetings and steering committee meetings;
§ Supported production deployments.
Skills Obtained:
§ Siebel Public Sector 8.0, business intelligence, project management, GAP analysis, project planning, customer relationship, status reporting, Microsoft project, risk management. Client: Jawwal, Ramallah, Palestine
CRM Consultant, Technical Team Lead, June 2010 – May 2011 Jawwal, the Palestinian mobile operator market leader with 2+ million customers, awarded JustCRM with the project of a new Siebel CRM implementation, in order to develop a solution consisting of the integration of all the customer management.
§ Led development and technical support teams;
§ Developed change requests;
§ Performed unit and component tests;
§ Supported SIT testing efforts by testing team;
§ Produced requirements documentation;
§ Supported go live process;
§ Produced requirements documentation.
Skills Obtained:
§ Siebel eCom 8.0, Siebel Tools, Siebel database and data model, Siebel EAI, Siebel VBC, Order Management, Service Request, eScript, Technical Team Lead.
Accenture October 2006 – May 2010
Client: ZON Multimedia, Lisbon, Portugal
CRM Consultant, October 2008 – May 2010
This Portuguese market leader Cable TV Operator requested a new IT application outsource provider. The new outsource provider was required to fully replace the previous gaining knowledge and proficiency in the existing Siebel 7.5 solution in order to evolve and maintain it.
§ Developed and estimated new client requirements;
§ Performed unit and component tests;
§ Supported SIT testing efforts by testing team;
§ Created PL/SQL statements.
Skills Obtained:
§ Siebel eCom 7.5, Siebel Tools, Siebel database and data model, Siebel eScript, Siebel EIA, Order Management. Client: Optimus, Lisbon, Portugal
Developer, October 2006– September 2008
This Portuguese Mobile Operator requested a new team member for its Business Analyses and Quality Control team. As Business Analysis & Quality Control team member, Vasco participated in various analyses to launch new products as well as consolidate existing ones. Vasco worked previously for the same client in different projects including Billing/Rating and CRM. One of the projects was the Siebel 7.5 Cleansing, consisting of the definition of standards applets and views as preparation for the future migration to Siebel 8.1.
§ Preformed several billing business analyses;
§ Responsible for monthly report for the company’s collaborators tariff plan recharges;
§ Created and reviewed quality control PL/SQL statements;
§ Developed the new layouts and functionalities for the web based migration tool, new billing and rating functionalities;
§ Performed database analyses for the definition of the standards applets and views; VASCO PEDRO +1 (604) 349- 5288 VASCO. F . PEDRO@GMAIL. COM
§ Created documents for offshore developments and unit tests. Skills Obtained:
§ Project Management, Risk Analysis, Business Analysis, Planning, 3rd Party Management, PL/SQL, J2EE, JavaScript and JSP, C++, UNIX, Siebel eCom 7.5, Siebel tools, database and data model for Siebel eCom. PROFESS IONAL DEVELOPMENT
§ PMP - Project Management Professional – PMI (ID: 4574741)
§ Siebel training by Accenture Portugal - Siebel 8.0 Essentials
§ Application Analysis by Accenture Portugal
§ Application Designer by Accenture Portugal
§ Coaching in Workplace by Accenture Portugal
LANGUAGES
§ Mother Tongue: Portuguese
§ Advanced/Fluent: English
§ Intermediate: Spanish
EDUCAT ION & TRAINING
Degree in Computer Sciences February 2008
Universidade Nova de Lisboa / Technische Universität Dresden, Portugal / Germany
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