Customer Service Data Entry

Veronica Barlow

Las Vegas, NV

*******@*****.*** - 773-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Specialist

C3 Customer Contact Channels - Las Vegas, NV - September 2016 to January 2017 Assist members with questions regarding billing, address changes, finding physicians, medications, benefit information, accepting payments, etc...for medicare services through Humana. Staffing Coordinator

Professional Nursing Inc. - Chicago, IL - March 2016 to August 2016 Schedule nurses for shifts according to hospital needs, update profiles with current credentials, file, answer phones, fax and interview potential candidates.

Health Plan Advisor

Go Health - Chicago, IL - October 2015 to February 2016 Responsibilities

Process applications for health insurance for Blue Cross Blue Shield of Illinois and Michigan. Accomplishments

Currently assisting consumers to re-enroll or enroll for health coverage for the Affordable Care Act. Skills Used

Successfully completed requirements of passing State Licensing for Health Insurance. Currently possess licences for Illinois and Michigan.

Customer Service Representative

Altastaff - Chicago, IL - January 2014 to October 2014 Responsibilities

Processed applications for health insurance. Provided CSR for inbound and outbound calls. Processed demographics changes and income updates for applications. Assisted customers with other related calls regarding eligibility for insurance.

Accomplishments

Was able to assist some very irrate customers with assistance and calming them down through process! Skills Used

Helped to develop better people skills, data entry and customer management. Eligibility Specialist

Alta Staff - Chicago, IL - December 2012 to November 2013 Responsibilities

Provided CSR for inbound calls regarding medicaid benefits. Provided CSR to clients answering calls regarding redetermination. Address verification and follow up calls for documentation and updated client records for medicaid redetermination.

Accomplishments

Developed new skills as a Customer Representative. Skills Used

Verbal and computer skills.

Front Desk Coordinator/Medical Records Clerk

Communit Mental Health Council - Chicago, IL - February 2010 to December 2011 Responsibilities

Answer and greet visitors, schedule appointments for doctors and copy and fax documents. Accomplishments

Assisted with intake of clients, assisted with maintaining order of medical records. Skills Used

People skills! Respecting privacy of clients.

Accounting Clerk

Sedona Staffing - Alsip, IL - February 2008 to December 2009 Responsibilities

Accounts Payable/Receivable, data entry, maintained daily reports for accounting department, scanned invoices and indexing and prepared invoices for payment. Assisted in preparation of claims and debits, prepared checks for payment. Maintained daily reports for accounting department. Accomplishments

First time being accounting clerk. Great experience and enjoyed working environment. Skills Used

Accounts payable and receivable!

Packer/Placer, Quality Assurance Inspector

Oscar Mayer - Davenport, IA - October 2007 to August 2008 Responsibilities

Placed deli meat into pouches by way of conveyor belt. Packed boxes and manually palletized for distribution to various grocery stores. Inspected quality of packages maintained various reports for Quality Control. Assisted Line Tech with weigh checks of products, supplies etc. Accomplishments

Gained training to assist in furthering work experience and gaining knowledge! Administrative Assistant

Muscular Dystrophy - Palos Heights, IL - September 2005 to August 2007 Responsibilities

Maintained donor lists, names and information in contact databases. Completed reports, memos, faxes, making calls and mail distribution. Accounts payable/receivable, data entry, stocked office supplies, maintained filing system. Trained staff on all administrative procedures, coordinated team meetings. Accomplishments

Gained self confidence and built positive working relationships with staff and volunteers. Administrative Assistant

Communit Mental Health Council - Chicago, IL - June 2000 to September 2005 Responsibilities

Coordinated meetings and appointments scheduling for the EPS Division. Tracked donor lists, maintained records of billable services, ordered supplies. Created invitations for charity and fundraising events, typed reports, memos and faxes. Assisted with intake of consumers and maintained medical records. Accomplishments

Maintained positive work relationships with staff and consumers. Gained self confidence and gained an abundance of knowledge.

Skills Used

Type 60 wpm, Knowledge of power point, excel, OSHA trained, CMS-1500, forms/ub04, HCCPS, medicare and memedicaid, customer relations, office procedures, medical terminology and insurance laws and ethics. EDUCATION

Diploma in Medical Insurance Billing and Coding

Everest - Merrionette Park, IL

2010 to 2011

Associates in Business Administration in Business

Northwestern Business College - Chicaho

1984 to 1986

SKILLS

Type 60 wpm, power point, excel, access, customer relations, office procedures, OSHA trained, CMS-1500 forms/ ub04, HCCPS, medicare and medicaid, medical terminology, insurance laws and ethics CERTIFICATIONS/LICENSES

Producer Health

October 2015 to April 2017

Non Resident Producer

November 2015 to April 2017

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