Customer Service

CRY S TAL D . MATTHEWS

**** ********** **. * HUNTSVILLE, AL 35810 * PHONE: 256-***-****

E-MAIL: **************@*****.***

OBJECTIVE

To secure a customer service or sales position in a reputable facility where I can continue to develop and enhance my hands-on skills and knowledge. I offer relevant education and knowledge.

EDUCATION

Aug 1999 - May 2003 S.R. Butler High School Huntsville, AL High School Diploma

Graduation: May 2003

SKILLS

MS Word, MS Office, MS Excel, MS Project, MS PowerPoint, MS Outlook, WordPerfect, Word Processor, Multiple Phone Lines, Flexible & Able to Prioritize Work to Meet Deadlines, Decision Making, Communication, Organizational, & Problem Solving Skills

WORK EXPERIENCE

February 2008 - Present Administrative Assistant Huntsville, AL Business Support Services

Technical Administrative Support

Assist with Scheduling & test Support

Asist with tax prep

Multitask between multiple systems while interacting with customers face to face

Schedule business and appointments for tax prep and financial support December 2014 –Sept 2015 ACE 2.0/AT&T SALES REP Huntsville, AL Direct TV

Enhanced the customer experience by assisting the customer with inquiries and resolving potential customer services issues

Multitasked between multiple systems while still interacting with the customer

Provided sales support to pre-existing and existing customer, coordinating new equipment orders

Resolved all billing issues the customer was having

Assisted the coaches in the training classes when needed

Exceeded all sales goals

Obtained an availability of 99% as well as my AHT was 97% or above

Interact with my fellow co-works and management team on a monthly basis’s to see how we can enhance the customer experience

Responded to pricing inquiries, providing accurate and timely information and quotes

Perform calculation of credit adjustment and forward adjustments accordingly July 2013 – November 2014 CAE Specialist/Video Repair Huntsville, AL Comcast XFINITY

Preformed customer services duties in a call center environment

Assisted customers with setting up their TV’s as well as assisted the customer with programing their remotes

Troubled shot customer TV and internet equipment

Navigated through the systems in a fast in timely manor

Upgraded customer to either a new line of business or upgraded their channel line up

Coached new employees when they came out of nesting

Took escalated sup calls

Worked with the escalation team where I called the customer back and tried to resolve their problem

Obtained a TSR goal of 2.80 as well as an AHT goal of 98%

Assisted customer with understanding there bills as well as took payments REFERENCES

Available Upon Request

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