Customer Service Manager

EMMANUEL O. CHUKWU

***** **** *** * ********, Washington 98087-2038

********@*****.*** 407-***-****

Objective

Seeking an Warehouse / packer position at your reputable Organization which will allow me to implement customer service, managerial capabilities and related experience to ensure customer satisfaction, while upholding the company’s standard for excellence.

Relevant Skills

Dedicated office administrator able to serve a diverse clientele often resolving issues with clients quickly and efficiently to retain customers

Obtained materials from vendors, stocked shelves and completed paper work

Financial Administrator responsible for bookkeeping and creating financial reports

Effective in problem solving through gathering information, brainstorming, and providing positive feedback to promote growth in team members

Disciplined in a vast array of office duties

Ability to lead through displaying punctuality, completing projects in a timely manner, and adhering to company policies

Packed customer orders according to specifications

Loaded and unloaded product on and off trailers by hand and with the assistant of forklift

Trustworthy in financial dealings and confidential information

Adaptable, diplomatic, sincere and fair in my interactions with team members and customers

Bilingual, fluent in English, French and Igbo

Proficient in MS Office Suite

Professional Experience

Office Assistant/ Field Office Manager June 2016 – Dec 2016

WW Daniels Construction Company Lake Mary, FL

As an Office Assistant and later Field Office Manager my responsibilities were to maintain equipment by completing preventive maintenance, troubleshooting failures, keeping track of payment, calling for repairs, and monitoring equipment operation. Supply monitoring was necessary to determine inventory levels and anticipate company need; resulting in order placement and expediting orders as needed. Unloading and organizing stock shipments and delivering supplies to work stations were also duties performed in this position.

Office Transaction Manager / Assistant Marketing Manager June 2011- May 2016

Prime Roof Unique Concept Ltd. Aba

As an Assistant Marketing Manager I created and executed marketing strategies of increasing awareness by introducing vehicle branding and elevating the customer experience by improving employee sales training. In this role I was responsible for leading team safety awareness and implementing those skills.

My essential duty as a Transaction Manager was to record and track daily cash transactions. This included highly confidential customer banking information and airline travel information. I managed and organized a high volume of shipping; manufacturing and airline travel information as well.

Assistant Account Clerk / Front Desk Officer; Sept 2008- Dec 2011

Hotel de la Paix Aba

Recorded and managed inventory for over one thousand unique items ensuring accounting balance manually and providing and accurate and concise monthly summary of net and gross sale results.

As a front desk officer I was responsible for maintaining records, managing supply deliveries, communicating business information accurately and excellent customer service.

Education

University of Calabar

2007 Bachelor of Science (BSc)

Business Management

Azaraegbelu Secondary School, Owerri

2001 High School Diploma (GED) Or General Study

References Available Upon Request

Contact this candidate