Customer Service Data Entry
Resume:
Eskedar Amare Shiferaw
***** ******* *** ***. # *** Apple Valley MN, 55124
*********@*****.*** 612-***-****
Objective:
To obtain position that will enable me to use my strong organizational skills, educational background, excellent work ethic and ability to work well with people.
Experience:
Operations Processor 2 ( via Office team)
US Bank N.A, Burnsville MN Mar. 16 2015-Apr.15 2016
Government Document review for Mortgage Bond Loan Program.
Review and Purchase funded loan files; prepare deficiency notices
Reviews loans to ensure compliance with bank, regulatory and investor guidelines and customer service standards and determine acceptability
Communicate with staff and management to obtain any missing documentation needed to complete a loan file
Approve wire information into computer to generate a funding advice
Verify, and input loan documentation data in computer
Perform other duties as assigned
Operation Processor 2 (via Masterson Staffing Solutions)
Wells Fargo Home Mortgage, Eagan MN Aug. 2013 to Feb. 27, 2015
Modification Printing
Process financial documents and verify for accuracy and completeness.
Performed a multitude of clerical tasks such as preparing, editing, distributing, and correcting documents
Verify exception documents via deficiency communications
Utilized applications such ICMP/LIV, CPI, Arrow Loan and ECaR to perform review tasks
Gem Process
Re-index various documents for internal customer requests
Fax or mail documents to external customers, 3rd parties following the Wells Fargo strict communication guidelines
Receive and review incoming requests. Contacted appropriate resources as needed to fulfill each request
Foreclosure Review
Review loans by utilizing Arrow Loan, DQ, CPI, Ben vesting and RF tools.
Review foreclosed loans. Properly prepped loans for lawyer readiness
Open problem deficiencies when required for 2nd level analysis
Utilize DQ application to pull daily inventory.
Performed review utilizing Arrow Loan and CPI.
Granular Indexing
Indexed and reviewed various documents
Classified each document to their proper index code
Review all miscellaneous documents and redistributed docs to their respective queues
Participated in process improvement
Researched, compiled, and analyzed data for multiple contacts
Imaging and Prep Document Clerk
XACT Data Discovery Minneapolis, MN Sept. 2012 to Aug. 2013
Properly prep inventory as required before scanning.
Loaded scanner with documents, scanned and reviewed quality throughout the process.
Operate standard finishing equipment (e.g. paper cutters, inserts, laminating, velo bind and hole punchers)
Utilized photo copier to create new copied docs. Docs were then assembled and bandied to the publication.
Performed various data entry tasks
Operations Clerk and Investor Review Processer (via office team)
Wells Fargo Home Mortgage, Eagan MN July 2011- Jan.2013
Organized documents by filing, sorting, and eliminating duplicate documents electronically
Printed documents to PDF upon successful review
Processed all required loan documents
Reviewed mortgage documents within investor loan files (FNMA and FHLMC)
Perform data entry
Met strict deadlines and targeted goals
Document Operator
K and B Document Technologies. Minneapolis, MN July 2005 to Sept 2012
Prepared, copied or scanned and labeled documents being converted to electronic/digital format.
Performed manual and computerized quality assurance
Collected and scanned incoming data for tracking purposes
Creating, editing, and proofreading documents
Education
Inver Hills Community College June 2010 to present
Currently enrolled –Targeting an Associate in Arts degree
Unity College: Addis Ababa, Ethiopia January 2000 to January 2002
Associate Degree of Secretarial Science
Computer Skills
Proficient in Microsoft Office, CPI, Arrow Loan, Deficiency Queuing, RF, LIV, ECaR, Kofax, ICMP, FHA, VA,MERS, DU, LP, IBM, Docvelocity and IBM/Lotus notes
Excellent keyboarding skills along with proficiency with 10-key
Reference:
Provided upon request.
Contact this candidate