Customer Service Manager

Sennit Bird

*** *. **** **.

Jackson, Ms. ***** ~ 601-***-****

***********@*****.***

Education

Bachelor of Arts, Manship School of Journalism, Louisiana State University

Advertising/Mass Communication, Pyschology

Experience

Industrial Custodian Milwaukee Electric Tools, 2015-present

Responsible for providing a safe and clean environment in a factory setting.

Manage pick-up and delivery appointments with the waste disposal company.

Process over 3,000 pounds of industrial waste per day, while maintaining the factory baler and compactor.

Server, Manager Babalu Tacos & Tapas, 2014-15

Promoted from server to manager after four months.

Managed front of the house staff including scheduling and opening the restaurant.

Responsible for controlling food and beverage costs as well as minimizing labor costs.

Continued to refine my skills as a professional in the customer service and hospitality industry.

Server, Key Employee, Manager CHAR, 2011-2012

Promoted to trainer after two months; promoted to key employee after three months; trained for management after four months.

Responsible for booking and confirming large dining room and VIP parties; assisted with off-site catering.

Administrative duties included: working with profit/loss spreadsheets, balancing all cash drawers, making bank deposits, processing credit card batches, and creating revenue reports.

Job Skills

Exceptional listener; a communicator who effectively conveys information verbally and in writing.

Highly analytical thinker with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.

Computer-literate performer with extensive software proficiency covering a wide variety of applications.

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Productive worker with a solid work ethic who exerts optimal effort in successfully completing tasks.

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