Assistant Store Manager

Food and Safety Administration Loss Prevention Profit and Loss Reporting Strategic Planning Operational Leadership

Customer Retention Leadership Development Rapid Conflict Resolution

Qualifications Profile

Top-performing, forward-thinking, and results-driven manager, known for leading, motivating, and developing teams to achieve company goals and operational efficiencies. Well-versed at handling inventory and quality control, cash management, and customer retention initiatives. Armed with communication and interpersonal skills to establish rapport with individuals and ensure client satisfaction. Proficient with Kronos and Microsoft Office Suite (Word, Excel, and Outlook).

Professional Experience

Rite Aid Greater Los Angeles Area, CA

Assistant Store Manager 2015–2017

Provided oversight to daily functions of the store including directing the teams to meet and exceed work expectations related to delivery of customer services

Ensured compliance with departmental food and safety standards while providing training to workforce on food safety

Demonstrated efficiency in fulfilling various duties, which included

-Development of work schedules to provide maximum clients coverage;

-Handling of recruitments, phone and in-person interviews, and new hire trainings district-wide;

-Oversight of Beverage and Café departments as well as front-end operations;

-Management of Sales, customer retention, loss prevention, and inventory control;

-Revamping of monthly end caps and store merchandising

Employed keen attention to detail in administering stocks through ordering and cycle counts

Held responsibility of sales, customer retention, loss prevention, and inventory control initiatives

Rendered support to the Loss Prevention Team in conducting internal and external theft investigations

Established connections with the neighboring businesses to enforce loss prevention and business security processes

Collaborated with numerous vendors, such as Red Bull, Coke, and Anheuser Busch in presenting product displays and demos, which boosted overall store sales

Decreased shrink through inventory analysis reports, proper damage procedure implementations, and loss prevention trainings

Received fast-track promotion from supervisor to assistant store manager role within a span of six months

Delivered first-rate support to other district stores as well as advocacy to food safety and store cleanliness standards

Fresh and Easy Neighborhood Market Greater Los Angeles Area, CA

Assistant Store Manager 2014–2015

Assisted store managers in various locations in assessing departmental sales figures

Rendered first-rate support in increasing sales by 9% under three months through front-end display remerchandising and consistent customer engagements

Trained personnel in handling daily store operations while controlling inventory through accurate cycle counts, loss prevention trainings, and cash management activities

Took charge of reporting key performance indicators as well as profit and loss data

Played an integral role in attaining 98% in health and safety audits

Obtained SoCal Regional All Star award for leadership development

Earned promotion from team lead to assistant store manager within a span of three months

McDonald’s San Fernando Valley, CA

Multi-Unit Floor Supervisor 2012–2015

Managed mid-shift and closing shift operations; as well as store safety and security

Displayed outstanding leadership abilities in guiding 12 to 15 personnel of diverse backgrounds and experience levels

Administered quality control, food safety and management, and inventory administration operations as well as provided direction and training to teams in various locations

Served as the key person in growing personnel productivity while decreasing customer wait times

Boosted store profitability through expert handling of inventory control, waste reduction, and effective sales techniques

Attained supervisory position within a span of one month as well as Team Participation Award and Customer Service Award for two years

Education and Credentials

General Studies Pierce Community College Woodland Hills, CA

eTips Off Premise Certified Food Safety Manager Section 609 Certification

Food Handler Certified Server and Seller

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